Paying to fix their mistake?

[Whoops75]

Had Roman blinds made for the kitchen , fabrics brought to the house and I chose a light fabric with a dark boarder.
The blinds arrived and look nothing like I ordered, very grey/mushroom hue to them.
Figured out after a week that they had used blackout lining and it has totally changed the colour. No lining was brought to the consultation, I’ve been told they use it as standard.
when I asked about changing it they quoted me £800 a third of the cost of the blinds.

AIBU to be fuming and want to incur no cost for them to fix their own mistakes.

What can I do?

Did you pay on credit card?

Did you talk about lining at all? I think this is poor communication on both sides. The salesperson, for not pointing out that it would be a blackout lining and the colour may change, but you bear some responsibility for not asking about lining.

I would ask them to reconsider; point out that you were not advised that the lining would change the way the light hit, and also that you would not have assumed a kitchen blind would be a blackout lining.

I do think you need to be prepared to share the cost, but I would give it a go.

Yes 👍

It's on them to raise the issue of a lining when you were choosing the blinds... I'm not sure how the customer is supposed to know about it, or that it would potentially change the colour/look of the blind.

It’s not only the colour change issue, it’s also that if I partially close them the kitchen is like a cave. I’m so disappointed and cross, we have now have a thick tightly packed blind on each window instead of a neat pleated one.

Id claim back under item not as described.

A 'dark boarder'....have I accidentally stepped into the Reform forum? 🙄😮

I would expect them to use a similarly light coloured lining fabric with what you’ve described. They’ve used the wrong lining - definitely complain.

Did you request blackout lining? Or was that included on the order? If not then you can raise a complaint. However partially lowered blinds will always darken a room.

Did you sign or agree to a final order?

But surely it's the salespersons responsibility to tell your you about these things. I personally have only ever bought off the shelf curtains and blinds, I'd have no clue about blackout material etc.

What does is say on your order and on there terms and conditions. Did you accidentally sign to agree to the linings

It should have said somewhere in the product description. Some makes of blinds have blackout as standard, but it should say somewhere.

They are supposedly experts. Not on you at all.

Whenever I have had blinds or curtains made, they have charged extra for blackout linings. Surely this would be included in your quote/order?

Surely you knew this would happen when you purchased black out blinds?

This. They have surely come across this before, also blackout doesn't have to mean black.

Did they not discuss all the possible linings and whether you wanted the blinds more opaque or translucent?

If they didn’t that’s key as different linings cost different amounts normally.

Never come across anywhere that did blackout as “standard” as some people need lighter blinds.

Sounds like they’ve stuffed up.

Does it say blackout on the website/invoice? Normally it’s written everywhere and they charge you extra! Most people wouldn’t want blackout on the kitchen either.

It cost £2400? Just for the kitchen window?

Look at anything you signed. I wouldn’t be keen never choose blackout lining for a kitchen so I don’t really believe it comes as standard, I think they made a mistake somewhere and are bluffing to you.

Those really sunny days when you want to close the curtains (or blinds) to soften the light a bit are so lovely. Not to sit in the pitch black!

£2400 for blinds? Very pleased I make my own!

The price was for 5 large and 2 small blinds.
it’s a kitchen/diner/sunroom.

get your money back and go to Blinds Direct. You’d pay less than 800 total there for what you’ve got. The guys who come to your house are notorious rip off merchants.

The OP purchased Roman blinds not blackout blinds. It’s precisely the fact that she didn’t purchase blackout blinds that’s the problem.

i’d be annoyed at this. Surely they must have a lot of customers complaining. I am moving to a new build in August, and have been looking at blinds, and generally there is a separate category for blackout blinds. I’d push them as it’s really unfair that you’re left with inadequate blinds because they didn’t bring the correct materials or info to the initial appointment. No point bringing a light cream if it’s then going to change colour completely when blackout lining is added.