Paying to fix their mistake?

27 replies

Whoops75 · Yesterday 15:34

Had Roman blinds made for the kitchen , fabrics brought to the house and I chose a light fabric with a dark boarder.
The blinds arrived and look nothing like I ordered, very grey/mushroom hue to them.
Figured out after a week that they had used blackout lining and it has totally changed the colour. No lining was brought to the consultation, I’ve been told they use it as standard.
when I asked about changing it they quoted me £800 a third of the cost of the blinds.

AIBU to be fuming and want to incur no cost for them to fix their own mistakes.

What can I do?

OP posts:

kkloo · Today 04:21

Dearg · Yesterday 15:39

Did you talk about lining at all? I think this is poor communication on both sides. The salesperson, for not pointing out that it would be a blackout lining and the colour may change, but you bear some responsibility for not asking about lining.

I would ask them to reconsider; point out that you were not advised that the lining would change the way the light hit, and also that you would not have assumed a kitchen blind would be a blackout lining.

I do think you need to be prepared to share the cost, but I would give it a go.

Disagree that she bears some responsibility.

If I choose a colour I choose a colour, and I expect it to be that colour unless the salesperson/website etc states otherwise.

Fatiguedwithlife · Today 04:47

Is it Hillary’s? My ILs were totally scammed by them, refused to pay for them after installation and it got laughed out of court (in ILs favour)

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