Paying to fix their mistake?

[Whoops75]

Had Roman blinds made for the kitchen , fabrics brought to the house and I chose a light fabric with a dark boarder.
The blinds arrived and look nothing like I ordered, very grey/mushroom hue to them.
Figured out after a week that they had used blackout lining and it has totally changed the colour. No lining was brought to the consultation, I’ve been told they use it as standard.
when I asked about changing it they quoted me £800 a third of the cost of the blinds.

AIBU to be fuming and want to incur no cost for them to fix their own mistakes.

What can I do?

Disagree that she bears some responsibility.

If I choose a colour I choose a colour, and I expect it to be that colour unless the salesperson/website etc states otherwise.

Is it Hillary’s? My ILs were totally scammed by them, refused to pay for them after installation and it got laughed out of court (in ILs favour)

I had a similar issue. I ordered some wooden shutters (wide) for my west facing windows. 3 living room,1 bathroom. They came to fit them, (four people) I didn't see what they fitting as rooms were full. Once fitted they asked for the balance and when I looked they had fitted standard plastic venetian blinds. The guy who took my order was there and I challenged him about it, with a copy of my order, I got shrugged shoulders. Told then to take then down. They pleaded with me and kept ringing their manager. They wouldn't remove them so I refused to pay anything more than the deposit. I still have them and they are awful to keep clean.

Go the cab and report them to trading standards.

Of course yanbu.
Who orders blackout blinds downstairs?

Do a charge back, email them your full complaint.

It could be a smalls claims matter.

I wouldn't accept this.

Can they remove the black out lining?

it must be in your order that you wanted blackout material?

This is their mistake this lining is used in bedrooms or a babies room to block out external light .. not an everyday kitchen dining or living room.
Take it further it's their mistake definitely x

Apologies was at work over the weekend.
I asked them to send me a sample of the material with both lining options. I definitely prefer the more translucent ones but they have quoted 900 to replace the lining.

Which was on your blinds? Did you agree the samples beforehand?

What did you want the blinds to do?

That is a significant difference in appearance- they really should have showed you the samples with both linings if the blinds were going to be lined. Add they didn't, I don't think you should have to pay. The difficulty is that if they refuse, you can't force them to unless you want to escalate matters and threaten to go to court

Significantly different.
If they offer two different types of backing though, it's odd they didn't discuss it with you.
Did the quote state 'Blackout lining'?

No lining was brought to the consultation the quote says standard lining which they say is blackout/thermal.

I wanted the blinds to dress the window and diffuse the light. This was a big purchase for us and I had put my trust in them to deliver what I wanted. Am really upset about it.

You need to go hardline on this OP. This is their mistake.

Standard lining is not blackout unless expressly stated.

Blackout is usually for bedrooms blinds.

Yeah I really don’t think blackout is standard anywhere - standard lining means exactly that, not blackout.

It’s their mistake and they’re trying to pull one.

Either they’re strange and it genuinely is their standard - in which case they need to make super clear to the customer as it is not an industry norm; or someone’s fucked up a they’re covering their backs.