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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To find the concept of "sparing your inbox" ridiculous and unachievable

34 replies

Thepeopleversuswork · Today 20:13

I get something like 400 emails a day at work on an average day. I work in a fairly fast-paced role but it can't be that unusual. People naturally sometimes struggle to keep on top of emails and grumble about it but it is what it is. A lot of what we do is team based so in the nature of the job its necessary to include anything from three to ten team members in an email so people are aware of what's happening even if not directly relevant to them. This means you sometimes end up with a lot of spam or irrelevant email.

Periodically someone will come up with the bright idea of trying to reduce inbox traffic and there will be invocations to not "reply all" to people saying "thanks" etc and campaigns to 'spare inboxes'. A completely understandable sentiment but it never works: in the ten plus years I've worked at my company this has been tried at least five times, usually by a newcomer, always without success, and always quietly dropped.

More recently someone has come up with the idea of "sanctioning" repeat offenders who reply all under what is being called the "spare you inbox" policy. The idea is that people who reply all improperly will be subject to some as yet unspecified sanction.

AIBU to think its futile to try to contain this and trying to mandate it is a bit nuts? It's like trying to hold back the tide. Cutting down on one or two unnecessary emails out of several hundred a day won't touch the sides. Also because in the nature of the work you have to have visibility across what's happening so better for people to have one or two pointless emails a day they can delete than miss something important? And ultimately because it's impossible to police this during a busy working day and giving people sanctions for stuff like this is going to create unnecessary resentment.

I think the whole idea of 'sparing your inbox' (which you see all the time in the world of work) is a nonsense and the answer is just to ignore or delete the emails rather than creating even more pointless and burdensome email etiquette?

OP posts:
PrizedPickledPopcorn · Today 21:06

Massive issue, imo. If you reply and remove the irrelevant people from the ‘all’, some don’t notice and assume everyone is in and carry on as if they are. Others reply all and add a few people in, this sharing things they potentially shouldn’t be privy to.

I think essentially the long way round- reply all and masses of wasted emailing- is the only way to be sure everyone is in.

Im using the react option now- a thumbs up or heart to show I’ve seen and appreciate the message- rather than a pointless reply.

Octavia64 · Today 21:09

400!?!

Christ.

at my workplace a while ago they introduced a clarity policy on writing emails which honestly helped.

they also put in the policy standard headers for emails so for example if it was updating the fire policy or something it would be headed INFO if you actually needed to do something as a result it was ACTION etc.

Also guidelines on keeping it short which frankly were welcome especially as some of the senior leaders liked to send war and peace equivalent.

IwouldifIcouldreachit · Today 21:09

I appreciate I sound like a dinosaur but so many of my work emails could be replaced very easily with a very brief chat. I get nothing like 400 a day, usually 50-75 ish but I feel like I'm bombarded by them and cannot keep on top of them. I've got 300 in my inbox at the moment, having had a major cull this week but they are still making me twitch.

Potatoelephant · Today 21:17

Mt563 · Today 21:02

You need a better communication system. 400 emails a day is mad. I prefer to use a project management tool where you comment on a specific project.

Surely you just spend all day managing emails? I'd recommend cal Newport books world without email (provocative title) and deep work.

This. We use a project management system with individual projects and all files, emails, diary / calendar and tasks are kept on the project. We can assign tasks to ourselves or other people, and mark these off when complete with a comment. Every person who works that project has access to all this information.

TunnocksOrDeath · Today 21:31

400 is bonkers. Department chats on Teams (or equivalent) work better than mails for a lot of things, you can see the messages in the right order, everyone sees the conversation and knows who's actioned what, when.
As far as mails go, "Thank you" is polite, particularly if you don't work in the same team as someone who's just done you a favour by responding quickly to a query. You DON'T need to reply-all to say it though!
Also "Clean-up conversation" in Outlook works well and massively reduces the noise in one's inbox.

Thepeopleversuswork · Today 21:32

adalove · Today 21:05

The thing is that over 90% of email traffic is necessary for at least one person on the thread. If you send email to only one person and exclude others on that team the others will complain about lack of visibility.

There are systems and processes to address transparency. Reply all is not it.

I think you've missed my point. I agree that sending a "reply all" with something non essential is stupid.

My point was that you can't control this through sanctions, it's impossible to police.

OP posts:
hollystar500 · Today 21:39

The culture needs to change

Teams for short messages

divert emails from repeat offenders elsewhere unless marked as urgent (please clarify what urgent is, some people may need some help with this one)

ensure your Out Of Office gives a guide on how long it may take to action an email (three working days etc ) and if urgent to a shared inbox

USE THE PHONE /Teams, less arse covering so this can be really triggering for some, but can we take it back to the 90s please where we spoke to each other?

ignore

delete

move to spam

Urgency culture needs to get in the fucking bin, along with its 1000s of emails.

Unless your job is actually email opener and replier, then I g needs to change. Your eyesight must be taking a beating.

OrangeSlices998 · Today 21:44

I manage a shared admin inbox and everyone sends an email for everything, we are sat in the same office! Just come ask me. Where I used to work we made a conscious effort to reduce the emails by using teams for lots of the ‘small stuff’ and share point for blanks of all the forms and proformas we needed. People just like the arse covering of emailing!

Unexpectedlysinglemum · Today 22:19

You get an email every minute !? How do you get work done

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