My team worked on a contract that specified that 80% of staff time should be spent in F2F contact with clients, almost all of whom were visited in their homes.
When the entire team were bollocked for not achieving this, I pointed out that we covered a large rural patch so spent a fair amount of time driving between villages, we had training, supervisions, case conferences, team meetings and other ad hoc meetings, and we all got a minimum of 5 weeks leave, which alone was almost 10% of our time. I suggested that this meant that the contract with the commissioners was unsustainable and we would never be able to meet that target.
I was taken aside after the meeting and told I was being "negative" and needed to demonstrate more commitment to meeting the terms of the contract.
Three months later, at another team meeting, it was announced that our director had realised that the contract was was "unsustainable", had renegotiated the terms, and the 80% "contact time" clause had been removed. Management had even used the exact same word as I had been bollocked for!
I was tempted to ask if my bollocking was going to be retracted, but thought better of it.