22:30 work call - completely unacceptable?

[shortbreadconsumer]

I received a work call from someone in my organisation at 22:30 last night. I answered, thinking it was an emergency. The colleague was completely hysterical and impossible to understand. In the end I had no choice but to end the call with 'we can discuss this in the morning.'

This morning I spoke to the persons line manager about it, who said that it was 'unfortunate, but not unreasonable' for this individual to have called me as I had not answered any emails from said colleague over the weekend. They had sent me over 50 emails this weekend. I did not see the emails as seniors within the organisation take an 'if it's urgent, they have my number' approach.

I am more senior than both of of these colleagues and I was 'on call' all weekend as the most senior point of contact in the organisation. However, this was not an issue that required weekend working and, more importantly, it was not an issue that I needed to be consulted on. It was very simple and should have easily been resolved in working hours by this individual alone - her direct line manager would not have needed to input either.

AIBU to think that this was unprofessional and unacceptable from both of them?After no sleep, I've reached that 'was it really that bad' point where I am so sleep deprived that I am not sure whether I am overreacting in my annoyance or not!

Yeah the private me doesn't swear all over social media or think I'm sabrina

Im confused why you’re asking us if YBU? All your responses are defending what you done and stressing how you done the right thing and down all you can. You’re not interested in anything other than people agreeing how unreasonable it is

Some of us fucking do

When have I ever said I bully or stalk people for attention

Your posts describe it

The sabrina comment says all i need to know about you.

Another BPD trait, you mouth off and then deny everything you've said! BPD are terrible at relationships because they break them all and drive them all away.

And the swearing comments and name calling tells me all I need to know about the other poster

We are allowed to swear on mumsnet.

and you are the one name calling calling another poster Sabrina. How offensive.

don't see what that has to do with me, or you taking the piss out of my religion. but there we are.

YANBU. I get asked inane questions by a particular member of staff every time her head of department is away and it's completely needless and annoying. Despite repeatedly giving feedback that xyz isn't an emergency and is something she should be able to deal with herself, she does it every time and with the maximum amount of drama and mithering. I've come to the conclusion that she's an attention-seeking PITA. I'd be furious if she started ringing me late at night.

Show me once on this thread where I have been a bully. People have repeatedly called me names and said some absolutely disgusting ableist comments about people with bpd and I haven't sunk to that level or retaliated once

I’m a senior doctor (consultant) in the NHS…I cannot understand OPs response to all of this. Surely supporting the distressed person, even if it was a non urgent issue, is just kindness. If you are not called very much is it really such a burden? Glad that individual is getting some support. I answer lots of questions both during my normal hours and on call which are not “consultant” level complexity but I am there to support/teach…it’s a short life…just be kind.

I apologise i didn't realise being a witch is a religion.

women are always being told to be kind. Sometimes we have to protect our own mental health & our family life by having boundaries.

PS see this thread has derailed!

The OP 'was kind' for 45 minutes before she gave up trying to calm them down/reassure them that it wasn't anything to be upset about/stressed about, and could be dealt with during working hours, and ended the call.

She had to be up at 4am.. it was already 11:15pm. how much longer was she meant to 'be kind' for?

bullshit

PPS I too am a woman!

No i genuinely didn't

And I assume your being on call as a doctor is a very different kind of being on call as a manager.

Someone in a senior rank, asking Mumsnet how to respond to a colleague and putting the whole thing on the Internet?? I don't think this can be real.

😂I clicked staight to page 26. Goodness me.

Having read all your updates to draw comparisons about the standard on call procedures and levels of seniority, I agree it’s unacceptable, particularly as they’re not even in your team/ direct reports. In my job, someone that junior would absolutely not contact that level of seniority in a different team without clear comms to do so. There must be something bigger going on though, the manager and your seniority level in that team are ultimately responsible.

🤣🤣🤣 where now at me apologising that I didn't know being a witch is a religion. And being told im talking Bullshit for not knowing this