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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that airlines need a complete overhaul, and more regulation?

150 replies

mumofoneAloneandwell · 04/05/2026 21:11

The amount of money theyre charging for flights, where youre sat in a teeny seat and offered a crap meal ..

Other industries have improved their offerings, but airlines continue to operate to the same crappy standards

More seat space should be given as standard. Forcing people to sit in a tiny seat for 8 hours at a time is awful and must have awful effects on the human body?!

WiFi should be free, as its practically a human right atp.

Food should be of a better standard

Where can people lobby for change?!

OP posts:
Iocanepowder · 05/05/2026 05:15

mumofoneAloneandwell · 04/05/2026 21:20

The car industry - improved comfort
The underground - massively improved conditions
The nhs - accessible website and apps full of info

Airlines - nothing

The above arent perfect obvs but airlines are ridiculous

I think flights could actually do with charging more money.

Have you not heard of people in the uk flying abroad etc because it is cheaper than getting the train somewhere in the uk?

I personally haven’t really had many issues with flights. I have however just had to fork out for 2 private operations for my young children because the NHS has let them down. Fuck their app.

FourSevenThree · 05/05/2026 06:44

mumofoneAloneandwell · 04/05/2026 23:59

But they have WiFi? They just dont give it for free to economy flyers

Surely you can see that that is ridiculous

I dunno girl, we're going round in circles 🙄

Where do they get the WiFi from? Would that method scale for all passengers without costing them more?

I'm actually glad WiFi on flights is not for free. It would encourage people to make calls and post from the plane. So annoying

AbundantFlowers · 05/05/2026 06:48

Agreed op. They’re a danger to passenger health imo. Disgraceful companies!

AbundantFlowers · 05/05/2026 06:50

patooties · 05/05/2026 01:06

The industry had a massive financial boost from this Labour government into sustainable aviation fuels. Building SAF plants, offering price stability mechanisms etc.
the alternative was to stop people flying in accordance with our responsibility to the CCA. The British government put into their first kings speech things to enable the industry to keep us all going on holiday, trading and maintaining our familial links.
they could, at the very easy, not charge us to sit on flights next to each other…
a Labour government will never stop people who work hard having a week in the sun. The industry takes takes and takes. I’d not feel sorry for them.

💯

AbundantFlowers · 05/05/2026 06:52

EstrellaPolar · 05/05/2026 00:41

Btw - no need to fly BA either if you don’t like them. I have oneworld status as they serve my local airport best, but even I say that BA are the worst airline I’ve flown long-haul in recent years.

Try Swiss, Turkish, AA, UA, ANA or Iberia… So many choices.

What’s one world status?

AbundantFlowers · 05/05/2026 06:55

Confuserr · 05/05/2026 00:30

Tbf amidst a lot of stuff that doesn't make sense, I think what OP was trying to say is that you get WiFi on the tube, therefore you shouldn't have to pay first class prices to get something which is free on the tube. Not that the tube is like first class travel.

I mean obviously it does still rather miss the point that WiFi in midair and WiFi in central London are rather different logistical undertakings...

I honestly couldn’t give a crap about wifi, I’d just like to be comfortable when paying 100’s of £s for a service.

Always check BA costs over cheaper airlines - sometimes they’re not much more and they are really helpful- but the last 8hr flight I took with them we were like sardines. It was overnight and anyone reclining their seat, as we all needed to do, was literally in the lap of the person behind them. £1,500 we paid for these seats. Disgraceful!

BiteSizedLife · 05/05/2026 07:03

I think we have actually lost a grip on how utterly amazing it is to be able to board a vessel that ascends 39,000 feet, transports you above the clouds while you watch tv and eat snacks and delivers you to an entirely different continent.

All done safely. Within hours not days or weeks.

notimagain · 05/05/2026 07:13

One of the reasons for the WiFi charge, apart from it being a source of ancillary revenue, is that unlike a train or coach the airline (or you directly) can't just piggyback on a local mobile phone network.

The onboard WiFi systems on most aircraft link to the world via satellite and the operators of those charge/charged a hefty fee which has to be recovered somehow.

I know many airlines,.including BA are shifting to using Starlink on at least some of their aircraft, which is meant to be cheaper, so maybe there will be room for an "improvement" there in the future ...at those airlines left standing in a few months time....

Squirrelsnut · 05/05/2026 07:15

I mean, if we're being honest - no-one should be flying anywhere in any conditions merely for frivolous reasons. It's extremely polluting.

Shecameshesawandsheconquered · 05/05/2026 07:37

mumofoneAloneandwell · 04/05/2026 22:37

And still unaffordable for a lot of people

This is capitalism. Winners and losers, that’s the model.

MeetMeOnTheCorner · 05/05/2026 07:38

@AbundantFlowers Well find another airline that’s cheaper then with more legroom. It is possible but probably not a direct flight. Economy is pretty much the same everywhere. If you want better you pay more. Fuel costs are the big killer and taxes of course.

LadyVioletBridgerton · 05/05/2026 07:40

Crack on OP. The flights will be more expensive but, OK 🤷‍♀️

It’s not to say I don’t agree with you but that’s what would happen.

LadyVioletBridgerton · 05/05/2026 07:42

mumofoneAloneandwell · 04/05/2026 21:56

Really? I cant believe that that would be true

I paid £19.99 for a return to Majorca. It’s true.

Perrygreen · 05/05/2026 07:43

What on earth are you on about? Air travel is not a great place to be cutting corners.

Artesia · 05/05/2026 07:58

mumofoneAloneandwell · 05/05/2026 00:09

Only free in first!

Not "free". Included in the ticket price, which is higher to reflect the offering. Not difficult to understand. And as for them having WiFi anyway- I suspect it's not limitless and having a plane full of people trying to use it rather than a few may not logistically be possible. In any event, hardly a genuine hardship to have to go without for a few hours.

Ginmonkeyagain · 05/05/2026 08:08

I don't take a lot of long haul flights but I find short haul perfectly ok, I don't need a lot of bells and whistles for a 2 - 3 hour flight. The baggage thing is a bit annoying but that is price discrimination for you. Airlines have worked out that people value price above most other things and so are offering those who can or want to opportunities to forgo things like hold luggage, food on board etc.. in return for a cheaper flight

Things have changed massively and many many more people can afford air travel as a result. I first flew in 1997, a university trip to Rome. I flew with Alitalia and the flight cost £190. I remember the cost vividly as I worked all Christmas holidays and asked relatives for cash for Christmas to be able to afford it.

Nearly thirty years later you can get to Rome for £125 ( or even cheaper if you don't mind going via Bratislava with Whizzair - would not recommend!)

Everybodys · 05/05/2026 08:28

OonaStubbs · 04/05/2026 23:43

Unfortunately when people buy tickets based on price, this is the end result.

I'd like there to be an airline that offered slightly bigger seats with slightly more legroom and slightly more luxurious amenities, but most people would still fly with the cheaper airline, and then moan about it afterwards, then would pay for a slightly more expensive ticket.

Yeah, it's like when people propose childfree flights as a good idea. But most of the public would still choose based on price, pretty much nobody's going to pay more and accept a restricted choice of slots. It would be the same with the bigger seats and amenities.

EstrellaPolar · 05/05/2026 08:36

AbundantFlowers · 05/05/2026 06:52

What’s one world status?

There are three major airline alliances in the world - Sky Team, Star Alliance and oneworld. Each is made up of (mostly flagship) airlines who partner with each other, codeshare, and offer loyalty programmes to their customers through which you collect status points, miles, benefits…

Oneworld includes BA, American Airlines, Iberia, Qatar, Qantas I believe, Finnair, JAL… All those airlines are partners and once you achieve loyalty status with one of them, you can use your benefits on all the others depending on your tier.

My current oneworld status gives me priority check-in and boarding, free seat selection, a free 32kg checked bag on top of my ticket’s allowance, extra miles credit, and I’m working towards free lounge access. That applies to all the airlines mentioned above, plus a few more I didn’t list. Most frequent flyers will be adhered to one of the alliances - you choose which one benefits you most according to flight routes you take and airline availability at your local airports.

Everybodys · 05/05/2026 08:49

notimagain · 05/05/2026 07:13

One of the reasons for the WiFi charge, apart from it being a source of ancillary revenue, is that unlike a train or coach the airline (or you directly) can't just piggyback on a local mobile phone network.

The onboard WiFi systems on most aircraft link to the world via satellite and the operators of those charge/charged a hefty fee which has to be recovered somehow.

I know many airlines,.including BA are shifting to using Starlink on at least some of their aircraft, which is meant to be cheaper, so maybe there will be room for an "improvement" there in the future ...at those airlines left standing in a few months time....

I'm reminded of the O'Leary v Musk spat on social media earlier this year! The former explained in detail why he had reason to believe his customers weren't going to pay a couple of pounds for Starlink wifi. It was quite illuminating!

Rollercoaster1920 · 05/05/2026 09:14

Long haul travel has got better since the early 90s by the screens in the back of seats with a load of movies to keep you entertained! Food seems to have got slightly worse though. And paying 'extra' for bags is annoying.

Short haul is grim due to the low cost airlines. Seats are now very hard, close and upright. You are treated like cattle with the ridiculous pay to sit together check in process. Plus the upsell of food and snacks. Luckily you can download stuff to your screen, plus in headphones and just ignore the chaos around you.

The worst thing is the nightmare of trying to book a trip where the search sites don't correctly return results for the different variable costs items such as baggage allowance and flexible tickets, then they change the price when you go to book (always more expensive). It all feels like a massive bait and switch con.

ToffeeCrabApple · 05/05/2026 09:32

Flying regularly for relatively affordable pricing was an incredibly recent thing (90s really, few in my middle class 90s primary had ever flown abroad, it was normal to holiday in a caravan in the south west or go on a ferry to france) and was an unustainable blip.

Flying to go on holiday is a luxury. It costs a fortune - all the staff to operate planes & airports and administrate, the cost of planes themselves, fuel, taxes, costs of safety checks & equipment, insurances etc.

Plus the environmental impact us catastrophic! Have you considered sleeper trains in Europe, ferries etc?

notimagain · 05/05/2026 09:45

@ToffeeCrabApple

Flying to go on holiday is a luxury. It costs a fortune - all the staff to operate planes & airports and administrate, the cost of planes themselves, fuel, taxes, costs of safety checks & equipment, insurances etc.

Yep..aircraft operating costs are unstandably a mystery to modt travellers.

Even the basics such as aircraft leasing costs can be /are multiple tens of thousands of US dollars a day per aircraft..and the airline is paying that before it even moves the aircraft, crews it, puts fuel ln...

ToffeeCrabApple · 05/05/2026 09:46

Alternatively op, perhaps the airlines could get the cost down by:

  • skipping loads of the safety checks etc
  • paying staff even lower wages
  • offshoring jobs to cheap countries

Do you think there's a massive profit being made that could be reduced to provide more for lower cost? There isn't.

They aren't charities. If you have a pension somewhere in there may be investment funds who hold shares in those airlines and you'd be glad they are not loss making.

KoiTetra · 05/05/2026 09:49

mumofoneAloneandwell · 04/05/2026 21:11

The amount of money theyre charging for flights, where youre sat in a teeny seat and offered a crap meal ..

Other industries have improved their offerings, but airlines continue to operate to the same crappy standards

More seat space should be given as standard. Forcing people to sit in a tiny seat for 8 hours at a time is awful and must have awful effects on the human body?!

WiFi should be free, as its practically a human right atp.

Food should be of a better standard

Where can people lobby for change?!

You can get all of this, fly business class and you get more space, you will get wifi, you will get better food.

This is the option, pay more and get the service or pay less and get less.

You cant force an airline to offer business class service at low cost carrier prices, or at least not if you want the airline to be in business for long anyway!

essentialwaitrosesmokedham · 05/05/2026 09:52

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