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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

£22 per hour for cleaning - REALLY?!

563 replies

DorotheaShottery · Yesterday 06:40

I was thinking the other day "Dot - you've had enough of this cleaning lark - get yourself a cleaner!"

I put some feelers out on FB and it appears the going rate is £20-£22 per hour!!

Is that normal in the not-SE-not-Cheshire parts of the UK? AIBU to think it's ridiculous?

OP posts:
ruethewhirl · Yesterday 11:13

ShanghaiDiva · Yesterday 08:52

Absolutely! Not sure why people who are providing this service should work for pin money!

I suspect it's because it's done predominantly by women. 😕

dogproblems1 · Yesterday 11:15

ToffeeCrabApple · Yesterday 07:03

Ive been surprised teens aren't seeing a gap in the market here and offering to clean neighbours houses after school for less. That's already what's happened with babysitting where I live. We all use 15 year olds who charge £8 because older adults all wanted £15

Good luck with a teenager thoroughly cleaning your house

x2boys · Yesterday 11:16

BadSkiingMum · Yesterday 11:10

Some years ago I made an AIBU post saying that I was shocked that people were not arranging to pay their cleaners during holiday periods.

The cleaner in question was a young EU woman of about 25 (so no family members nearby) and had come to me saying that she was desperately short of money because people were going away during the summer and cancelling their sessions.

This was in a rapidly gentrifying area of inner London, stuffed with finance and IT professionals, where houses were changing hands for £700k plus. So frankly I thought this was pretty poor form of her other clients.

I therefore had her in to do some extra cleaning and also some gardening work, that didn’t particularly need doing, but I wanted to help her out. We could afford it, but it did feel a bit rum to be effectively subsiding other couples to save on their cleaning bills…

For our own part I would always arrange to have her come in and do her usual hours while we were away.

I posted about this on MN AIBU and was told that I was an idiot for feeling sorry for her and giving her the extra work, that no one with any brain should think twice about cancelling cleaning sessions to save money while on holiday, that she should be an independent self-sustaining person and their cleaner probably did better financially than they did themselves…

So which is it Mumsnet? Are cleaners under-paid exploited female labour (as has been suggested on this thread) or high earning professionals who need to deliver a perfect finish every time but can also be cancelled at will, like any other service?

Or is there a case for something in the middle where a reasonable rate is paid but care is taken to give continuity of income, flexibility according to their timetable and tolerance for not being entirely perfect in an imperfect world? That to me seems to be the best approach for a long term relationship.

Neither
They are self employed not employees
They get to set their own terms and condtions and can charge what they want
The upside of that though they dont get holiday or sick pay.

Thechaseison71 · Yesterday 11:17

dogproblems1 · Yesterday 11:15

Good luck with a teenager thoroughly cleaning your house

Actually my friends teenage daughter left school after GCSE s and set up her own cleaning company.at17 She's brilliant at it and earns very well.

wherearethesnacks · Yesterday 11:17

I don't mind paying £20 or £22 an hour. What I do mind is that every one I've employed has insisted on cash as 'otherwise they'd have to declare it'. Posters insisting they all pay tax and have insurance seem to live on a different planet to me.

x2boys · Yesterday 11:18

Thechaseison71 · Yesterday 11:17

Actually my friends teenage daughter left school after GCSE s and set up her own cleaning company.at17 She's brilliant at it and earns very well.

Thats probably the exception though...

ruethewhirl · Yesterday 11:18

Deboragh · Yesterday 10:12

What's the least you'd be prepared to be paid to clean somebody's sticky piss, shit stained toilet? Don't kid yourself that cleaning other peoples houses just involves dusting the bookshelves, and throwing the hoover about. I clean for a living, it's fucking rank. It never fails to suprise me what state some peoples houses are in, sometimes because of their own physical constraints but sometimes just because theyre dirty entitled bastards at home.

That's awful, so disrespectful leaving that kind of thing for someone else to clean. We have a cleaner but clean our toilets ourselves, and wouldn't dream of leaving anything gross for her to clean. I don't believe cleaners should be expected to clean up anything that's come off, or out of, a person.

snowmichael · Yesterday 11:19

DorotheaShottery · Yesterday 06:40

I was thinking the other day "Dot - you've had enough of this cleaning lark - get yourself a cleaner!"

I put some feelers out on FB and it appears the going rate is £20-£22 per hour!!

Is that normal in the not-SE-not-Cheshire parts of the UK? AIBU to think it's ridiculous?

I pay £50 for 2 cleaners 1.5 hours, so about £17 per hour in the South East (Surrey)
They do not work for any agency or corporate

I regularly get flyers posted through my door from agencies quoting double that

ThreadGuardDog · Yesterday 11:19

GeorgeMichaelsCat · Yesterday 10:51

She wasn't a "cheeky fucker". She was telling you what is covered by her standard clean.

Agree. This gives you a rough idea of what MN in general thinks of unskilled workers. They want their services but they don’t want to pay anyone properly for those services, or their time - they’re ’just a cleaner’. Any other services you hire for home services have their terms and conditions and set tariffs for different services. Why should cleaners be any different ? The solution is simple - if you don’t want to pay do it yourself. I have a cleaner because I’m disabled. It would take me all day to do what she does - thoroughly - in a couple of hours.

TheRealMrsBloomfield · Yesterday 11:20

WhereDoIBeginTo · Yesterday 10:12

Well they can charge whatever they want but realistically this will end up pricing them out of the market and being undercut by those willing to do it for less.

Post-Brexit there is a shortage of cleaners, hospitality staff, au pairs and care workers which were all roles filled by European workers. We are seeing the knock on effects of this in various ways, including the rising costs of hiring domestic cleaners.

They're not going to 'price themselves out of the market', generally the good ones who are giving great service are more expensive and they are mostly always fully booked with waiting lists.

They can charge whatever they need to and people will pay.

People ARE paying it and are willing to wait for them to have a spot free, so as long as they're busy it's definitely not too much to charge.

mjf981 · Yesterday 11:27

It's a totally reasonable price to pay for the job.

The issue, as others have noted, is that other traditionally middle class jobs which require tens of thousands and multiple years to train for, are not getting any price increases - even as inflation and minimum wage continue to increase.

Makes me wonder why you'd both becoming a nurse, teacher etc when you can set up your own business at 18 and jump straight into work.

TheRealMrsBloomfield · Yesterday 11:27

DorotheaShottery · Yesterday 07:37

One CF informed me that she "doesn't do skirting boards." Apparently they are included in her Deep Clean Package.

This doesn't make sense, she's let you know what's included in her standard cleans and what isn't and she's clearly told you which packages are available in her services. It is very professional of her to clearly communicate her pricing structures within her business, so why is she a cheeky fucker?

She wasn't saying she wouldn't clean them, she was letting you know the cost of the additional work because it isn't free!

Sounds like she's not the one who was being cheeky 🙄

Notasbigasithink · Yesterday 11:30

DorotheaShottery · Yesterday 06:40

I was thinking the other day "Dot - you've had enough of this cleaning lark - get yourself a cleaner!"

I put some feelers out on FB and it appears the going rate is £20-£22 per hour!!

Is that normal in the not-SE-not-Cheshire parts of the UK? AIBU to think it's ridiculous?

Why is this ridiculous??
I take it you've never been self employed in your life OP?
You do realise that being SE comes at great risk. You dont have 8hrs of continuous work 5 days a week, 52 weeks a year with 4 weeks paid AL, all Bank Holidays off and sick benefits, or a company pension.....
When SE you're also HR, accounts, reception, the manager and the workforce all rolled into one. This is without taking into consideration overheads such as travel time, running a vehicle, cleaning products equipment and insurance.
After all this is taken into consideration, the cleaner won't even be on NMW.

Slightyamusedandsilly · Yesterday 11:31

ruethewhirl · Yesterday 11:13

I suspect it's because it's done predominantly by women. 😕

What even is pin money? Money for fripperies. Not a lot of chance of fripperies is you're on minimum wage or being taken advantage of by middle-class misers who want maximum bang for their (minimal) buck.

joseph25 · Yesterday 11:33

I pay my cleaner £20 ph and I also top up by an extra £10. So it is very expensive however I am working very long hours at the moment and it really means I can enjoy my time off. If I lost my job it would be the first thing to go. Cleaner is lovely, really thorough and works the full
4 hours.

Lemonthyme · Yesterday 11:33

This thread is fascinating.

Turn it on its head people who think this is expensive and don't have a cleaner (I don't). I bet that you are the person in your household that does a lot of this if not all of it for free.

As many people have said on this thread, this is how much it costs (there or thereabouts). So if you count up the free labour you do, from childcare, to tutoring, cleaning, household organisation etc, you're doing an extra job on top of whatever paid work you do.

Notice that rather than belittling (mostly) women who are monetising it.

GasPanic · Yesterday 11:34

mjf981 · Yesterday 11:27

It's a totally reasonable price to pay for the job.

The issue, as others have noted, is that other traditionally middle class jobs which require tens of thousands and multiple years to train for, are not getting any price increases - even as inflation and minimum wage continue to increase.

Makes me wonder why you'd both becoming a nurse, teacher etc when you can set up your own business at 18 and jump straight into work.

The problem is that a lot of these highly paid middle class jobs that require high qualifications actually don't need people with high qualifications to do them.

Cleaning is hard work and can be unpleasant. And the cost of living is going up all the time, so not really surprising that it is getting more expensive.

Overwhelmedandtired · Yesterday 11:34

DorotheaShottery · Yesterday 11:02

Looking forward to hearing how long your cleaner lasts, and how much you decide they are worth paying

I wouldn't pay more than £15 ph which is a couple of quid over NLW. So I'll carry on doing my own cleaning - I've managed for several decades 😊

You have to bear in mind that whilst in your mind £15ph is above minimum wage, it would be well below minimum wage, and living wage, when you take into consideration all the other costs and time that are involved. Cleaners are self employed, so if they are sick they get nothing (no statutory sick pay). No holiday pay, no pay to cover travel time to your house, fuel or public transport costs. Many provide supplies and prefer to use their own so also need to cover those costs. You want them to declare earnings, pay tax and NI, so they need to spend time on their own accounts and tax submission, or pay someone to do it for them.

You can't directly compare an hourly rate at an employed job to a self employed hourly cost. There are many more costs associated with being self employed. Also, why should a good, trustworthy cleaner have to work for minimum wage. Particularly in higher cost of living areas. Good cleaners are hard to come by. Supply and demand means they can charge a higher rate, same as anyone who is skilled and great at their job. So you are likely to find at a lower rate you'll find people who are struggling to fill their diary and probably aren't as good or trustworthy. Many cleaners work in homes whilst the owners are out, and hold keys to the property. You don't want to be underpaying someone with that access.

You aren't willing to pay more, and would rather do it yourself. Absolutely your prerogative to do that. But please don't demean, undermine or criticise people of any trade who are trying to make a good living by working hard running a business because they charge more than you deem their services to be worth. If they charge more than people will pay, they won't get the continued business to keep going and will either have to reduce their rates or find other work. Most cleaners in my area seem to be constantly busy, so clearly most people understand the value behind the charges and are willing to pay a fair rate.

TheGreatDownandOut · Yesterday 11:35

ThreadGuardDog · Yesterday 11:19

Agree. This gives you a rough idea of what MN in general thinks of unskilled workers. They want their services but they don’t want to pay anyone properly for those services, or their time - they’re ’just a cleaner’. Any other services you hire for home services have their terms and conditions and set tariffs for different services. Why should cleaners be any different ? The solution is simple - if you don’t want to pay do it yourself. I have a cleaner because I’m disabled. It would take me all day to do what she does - thoroughly - in a couple of hours.

Edited

Totally agree. It’d be like being annoyed at the people you pay to wash your car for not also doing the inside for the same price.

My cleaner just charges by the hour. I have her two hours a week but sometimes ask her to do a bit more if anything needs a deep clean. She takes initiative and cleans things that need doing if she has time left over such as the inside of my fridge etc. She is honestly wonderful and totally worth the money in my view. But we all like to spend our money on different things I guess.

Slightyamusedandsilly · Yesterday 11:37

TheRealMrsBloomfield · Yesterday 11:27

This doesn't make sense, she's let you know what's included in her standard cleans and what isn't and she's clearly told you which packages are available in her services. It is very professional of her to clearly communicate her pricing structures within her business, so why is she a cheeky fucker?

She wasn't saying she wouldn't clean them, she was letting you know the cost of the additional work because it isn't free!

Sounds like she's not the one who was being cheeky 🙄

Because it isn't meeting client needs. An hour of cleaning, is an hour of cleaning. What difference does it make if you're cleaning skirting boards or kitchen floors?

Fine to set pricing structures. Given the competition for good cleaners, perfectly understandable.

But I wouldn't employ on that basis (and have sacked cleaners for it).

GasPanic · Yesterday 11:37

Overwhelmedandtired · Yesterday 11:34

You have to bear in mind that whilst in your mind £15ph is above minimum wage, it would be well below minimum wage, and living wage, when you take into consideration all the other costs and time that are involved. Cleaners are self employed, so if they are sick they get nothing (no statutory sick pay). No holiday pay, no pay to cover travel time to your house, fuel or public transport costs. Many provide supplies and prefer to use their own so also need to cover those costs. You want them to declare earnings, pay tax and NI, so they need to spend time on their own accounts and tax submission, or pay someone to do it for them.

You can't directly compare an hourly rate at an employed job to a self employed hourly cost. There are many more costs associated with being self employed. Also, why should a good, trustworthy cleaner have to work for minimum wage. Particularly in higher cost of living areas. Good cleaners are hard to come by. Supply and demand means they can charge a higher rate, same as anyone who is skilled and great at their job. So you are likely to find at a lower rate you'll find people who are struggling to fill their diary and probably aren't as good or trustworthy. Many cleaners work in homes whilst the owners are out, and hold keys to the property. You don't want to be underpaying someone with that access.

You aren't willing to pay more, and would rather do it yourself. Absolutely your prerogative to do that. But please don't demean, undermine or criticise people of any trade who are trying to make a good living by working hard running a business because they charge more than you deem their services to be worth. If they charge more than people will pay, they won't get the continued business to keep going and will either have to reduce their rates or find other work. Most cleaners in my area seem to be constantly busy, so clearly most people understand the value behind the charges and are willing to pay a fair rate.

My guess is that most "lowly" cleaners have a better grasp of workplace economics than their supposed middle class "superiors".

It's simple enough. If you charge too much you won't get the work. It's the same for trades. They will charge as much as they can until they price themselves out of the market.

If you can't afford it self cleaning and DIY is the way to go.

nomas · Yesterday 11:38

It's one of those things that you balk at as the buyer of the service but if you started putting together a business case of becoming a cleaner yourself, you would soon want to start charging £25ph yourself.

As others have pointed out, self employed cleaners don't get the benefits that PAYE employees do. Pension, sickness cover, annual leave, paid bank holidays etc

AWeeCupOfTeaAndAnIndividualFruitTrifle · Yesterday 11:39

flagpolesitta · Yesterday 10:12

Why does mumsnet think the only people who should earn a decent wage are those who fart about on a laptop all day? I see the same threads moaning about plumbers/electricians/decorators/mechanics etc charging above NMW 🙄

I wholeheartedly agree - and I'm somebody with a job that 90% does require me to fart around on a laptop.

I think I'm very good at what I do on my laptop - just as plumbers, cleaners, teachers, nurses, shop assistants, bin men etc. etc. are very good at what they do (except for a few bad apples like you get in every job), and I wouldn't be very/any good at.

nomas · Yesterday 11:41

GasPanic · Yesterday 11:37

My guess is that most "lowly" cleaners have a better grasp of workplace economics than their supposed middle class "superiors".

It's simple enough. If you charge too much you won't get the work. It's the same for trades. They will charge as much as they can until they price themselves out of the market.

If you can't afford it self cleaning and DIY is the way to go.

You're basically saying what @Overwhelmedandtired just said.

usedtobeaylis · Yesterday 11:42

BadSkiingMum · Yesterday 11:10

Some years ago I made an AIBU post saying that I was shocked that people were not arranging to pay their cleaners during holiday periods.

The cleaner in question was a young EU woman of about 25 (so no family members nearby) and had come to me saying that she was desperately short of money because people were going away during the summer and cancelling their sessions.

This was in a rapidly gentrifying area of inner London, stuffed with finance and IT professionals, where houses were changing hands for £700k plus. So frankly I thought this was pretty poor form of her other clients.

I therefore had her in to do some extra cleaning and also some gardening work, that didn’t particularly need doing, but I wanted to help her out. We could afford it, but it did feel a bit rum to be effectively subsiding other couples to save on their cleaning bills…

For our own part I would always arrange to have her come in and do her usual hours while we were away.

I posted about this on MN AIBU and was told that I was an idiot for feeling sorry for her and giving her the extra work, that no one with any brain should think twice about cancelling cleaning sessions to save money while on holiday, that she should be an independent self-sustaining person and their cleaner probably did better financially than they did themselves…

So which is it Mumsnet? Are cleaners under-paid exploited female labour (as has been suggested on this thread) or high earning professionals who need to deliver a perfect finish every time but can also be cancelled at will, like any other service?

Or is there a case for something in the middle where a reasonable rate is paid but care is taken to give continuity of income, flexibility according to their timetable and tolerance for not being entirely perfect in an imperfect world? That to me seems to be the best approach for a long term relationship.

I think the issue mainly seems to centre around what the working person considers reasonable and what people who don't work in that job and in fact explicitly want to outsource that work considers reasonable.