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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to feel annoyed by a payment reminder after 36 hours?

501 replies

SixtySomething · 01/04/2026 14:32

We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour.

OP posts:
SixtySomething · 03/04/2026 20:17

IchiNiSanShiGo · 03/04/2026 20:11

Was this reminder sent only to you, specifically, or was it a generic message sent to all their clients?

It was a WhatsApp just to us.

OP posts:
timetocookhotcrossbuns · 03/04/2026 20:18

SixtySomething · 03/04/2026 20:06

The expectation was that we would pay within 3-4 days. That was an expectation on both sides that they've always been happy with and how things happen round here.
Without warning, they suddenly sent a reminder after 36 hours.
My question was whether it was reasonable to do this without explanation or warning.
As it happened, I was going to pay them on the day but forgot; I now see that isn't relevant to the situation.

This isn't what you said in your opening post.
If you are saying the arrangement was 3 - 4 days now then that changes all the goal posts.

Personally I have no idea why you would feel narked or that they were greedy or pushy but I would want to know why they were going against what had been previously agreed (if that was the case) and I would want to find out if they wanted to change the terms and then discuss that with them.

CrocusesFlowering · 03/04/2026 20:22

You're backtracking now @SixtySomething
The impression you gave in your first post was that they tell you the amount and you do a bank transfer more or less immediately. That's why you were annoyed when you got a reminder after 36 hours and you admitted you forgot to pay.

timetocookhotcrossbuns · 03/04/2026 20:26

CrocusesFlowering · 03/04/2026 20:22

You're backtracking now @SixtySomething
The impression you gave in your first post was that they tell you the amount and you do a bank transfer more or less immediately. That's why you were annoyed when you got a reminder after 36 hours and you admitted you forgot to pay.

I thought that too, I checked and nothing about 3 - 4 days arrangement, this is the original post:

"We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour"

IchiNiSanShiGo · 03/04/2026 20:28

You say in one of your posts that there are no specific terms of payment. So, you’ve been paying according to what you think is a reasonable timescale, and these people have accepted that. But. If there’re no specific terms of payment, then they’re entirely within their rights to remind you to pay whenever they like. Also, a reminder to pay isn’t the same thing as a demand for immediate payment.

I don’t know, I think you’ve turned this into a much bigger deal than it needs to be.

SixtySomething · 03/04/2026 20:30

CrocusesFlowering · 03/04/2026 20:22

You're backtracking now @SixtySomething
The impression you gave in your first post was that they tell you the amount and you do a bank transfer more or less immediately. That's why you were annoyed when you got a reminder after 36 hours and you admitted you forgot to pay.

I'm not backtracking. Im just trying to describe what happens! If I did give the impression of paying almost immediately, then that's because I do consider 3-4 days as almost immediately.
The confusing bit is saying I forgot to pay. I intended to pay on the day and forgot. But we might not pay that quickly all the time. It would be equally normal to pay on the day, the next day, or after a couple of days, up to four days.

OP posts:
SixtySomething · 03/04/2026 20:32

IchiNiSanShiGo · 03/04/2026 20:28

You say in one of your posts that there are no specific terms of payment. So, you’ve been paying according to what you think is a reasonable timescale, and these people have accepted that. But. If there’re no specific terms of payment, then they’re entirely within their rights to remind you to pay whenever they like. Also, a reminder to pay isn’t the same thing as a demand for immediate payment.

I don’t know, I think you’ve turned this into a much bigger deal than it needs to be.

I don’t know, I think you’ve turned this into a much bigger deal than it needs to be.
I never realisedd it was a big deal! It was all a bit casual in my mind. Then all the accusations and attacks started, and talk of people on the breadline etcetera.

OP posts:
SixtySomething · 03/04/2026 20:39

timetocookhotcrossbuns · 03/04/2026 20:26

I thought that too, I checked and nothing about 3 - 4 days arrangement, this is the original post:

"We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour"

Thanks for quoting the original post. I can't particularly see that I'm backtracking. I think the issue is that I took it all quite casually and perhaps the phrasing is vague. I wasn't expecting the assassinations that rolled in. It would be better if people sensibly clarified what was going on before going on the attack. I think sometimes they've been drinking.
It's so great to finally have a sensible conversation. 🙂

OP posts:
bigboykitty · 03/04/2026 21:24

I'm not...I haven't...I didn't say that...I didn't mean that..you don't understand...you're all wrong...you're all arguing etc etc etc

It's like a masterclass in oppositional defiant disorder.

CrocusesFlowering · 03/04/2026 21:26

Add ‘you’re all drinking’ to that list now @bigboykitty

marcopront · 03/04/2026 21:39

SixtySomething · 03/04/2026 20:30

I'm not backtracking. Im just trying to describe what happens! If I did give the impression of paying almost immediately, then that's because I do consider 3-4 days as almost immediately.
The confusing bit is saying I forgot to pay. I intended to pay on the day and forgot. But we might not pay that quickly all the time. It would be equally normal to pay on the day, the next day, or after a couple of days, up to four days.

Do you really think paying for a weekly service after 3 to 4 days is “almost immediately”?

So for a monthly service would 2 weeks later be “almost immediately”?
or for a yearly service after six months?

You insisted multiple times they had no terms and conditions but then later tell us they have always allowed you to pay after 3 to 4 days. There were implied terms and conditions before hand and your issue is that these have changed. How is that not back tracking?

SixtySomething · 03/04/2026 21:46

marcopront · 03/04/2026 21:39

Do you really think paying for a weekly service after 3 to 4 days is “almost immediately”?

So for a monthly service would 2 weeks later be “almost immediately”?
or for a yearly service after six months?

You insisted multiple times they had no terms and conditions but then later tell us they have always allowed you to pay after 3 to 4 days. There were implied terms and conditions before hand and your issue is that these have changed. How is that not back tracking?

Sorry, but you're quite confused. What you say doesn't make sense, so I can't reply. Try to concentrate on understanding what I AM saying, rather than trying to catch me out.

OP posts:
SixtySomething · 03/04/2026 21:47

bigboykitty · 03/04/2026 21:24

I'm not...I haven't...I didn't say that...I didn't mean that..you don't understand...you're all wrong...you're all arguing etc etc etc

It's like a masterclass in oppositional defiant disorder.

Oh dear ... you're trying to ridicule me, but you have nothing to say.

OP posts:
SixtySomething · 03/04/2026 21:48

CrocusesFlowering · 03/04/2026 21:26

Add ‘you’re all drinking’ to that list now @bigboykitty

Sad!

OP posts:
JustGiveMeReason · 03/04/2026 21:52

What @marcopront says makes sense to the rest of us.

SixtySomething · 03/04/2026 21:53

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

marcopront · 03/04/2026 21:54

SixtySomething · 03/04/2026 21:46

Sorry, but you're quite confused. What you say doesn't make sense, so I can't reply. Try to concentrate on understanding what I AM saying, rather than trying to catch me out.

Let’s try again.

Do you think that paying for a weekly service after 3 to 4 days is “almost immediately”?

bigboykitty · 03/04/2026 22:05

CrocusesFlowering · 03/04/2026 21:26

Add ‘you’re all drinking’ to that list now @bigboykitty

Embarrassing. What a knob 🙄

begonefoulclutter · 04/04/2026 10:27

SixtySomething · 03/04/2026 18:14

You're talking about your situation, which is fine. My situation is different.
The couple who come to our house are retired and certainly not short of a bob or two. Of course they still deserve to be paid, but they're not 'working to earn their own wages week by week.'. If they don't want to come any week, they don't come and I don't mind. It's a fairly casual arrangement, which has always worked happily with us paying 3-4 days in arrears. Now they seem to want to be paid on the day. That's fine, we will do that.
I was just a little put out that they sent a reminder after 36 hours, without mentioning it, when they had never done that before. It left me feeling in the wrong.

I'm not talking about my situation, I'm talking about standard accounting procedures from the point of view of a qualified accountant who configures accounting software packages, and has long experience of advising businesses (both large and small) on sending & receiving payments in a timely fashion.

From their point of view, it was unusual to not receive a payment from you, so they sent you a reminder just in case you'd forgotten. Which you had.

ForeverTheOptomist · 04/04/2026 12:50

I don't like seeing people beaten to a pulp on MN.

Will you take a bit of advice @SixtySomething ? Back away from the thread. You are only igniting further attacks by arguing, picking and trying to justify.

I responded earlier on this, My cleaner reminds me if I've forgotten to pay her, sometimes after a few hours of leaving. I don't have a problem with it and prefer that she does. I believe that it's perfectly reasonable for your contractors to remind you to pay within 36hrs.

I think that many others have said the same, so I guess that that's your answer, especially as the vote is 96% YABU.

zingally · 04/04/2026 13:28

SixtySomething · 01/04/2026 14:37

No problem paying. I just forgot.

They did the service, sent you a bill, you forgot to pay, they sent you a reminder.

I'm not seeing the issue.

marcopront · 04/04/2026 13:30

zingally · 04/04/2026 13:28

They did the service, sent you a bill, you forgot to pay, they sent you a reminder.

I'm not seeing the issue.

Because she didn’t tell us initially that they have changed the time period before they send a reminder but is also cross we don’t know that.

Whatsnextforbea · 04/04/2026 14:17

I reckon @SixtySomething and her husband hired this “service” off an escort site. Hence her sheepishness around said service.

These people earned their dollar as the impression I get from the Op is that she would have got her moneys worth 🤢

AuntieCorruption · 04/04/2026 14:23

marcopront · 04/04/2026 13:30

Because she didn’t tell us initially that they have changed the time period before they send a reminder but is also cross we don’t know that.

Yes and she also says that people are silly, disrespectful and drunk and she can't understand what they've written and also that they are not understanding what her 'real question' is when we're all just trying to answer her actual posts, which keep changing, (probably just because we don't agree with her that its greedy to send reminders).

It's pointless trying to answer her, and I'm still unsure what the 'real question' is, given that all of her actual posts have been answered and explained in every which way people possibly can.

marcopront · 04/04/2026 15:36

AuntieCorruption · 04/04/2026 14:23

Yes and she also says that people are silly, disrespectful and drunk and she can't understand what they've written and also that they are not understanding what her 'real question' is when we're all just trying to answer her actual posts, which keep changing, (probably just because we don't agree with her that its greedy to send reminders).

It's pointless trying to answer her, and I'm still unsure what the 'real question' is, given that all of her actual posts have been answered and explained in every which way people possibly can.

Don’t forget that we are all children but that comment was deleted.

The thing is if her open comment had said they used to send reminders after 4 days and now they sent one after 36 hours without any prior notice I would have agreed they were being unreasonable.

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