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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to feel annoyed by a payment reminder after 36 hours?

501 replies

SixtySomething · 01/04/2026 14:32

We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour.

OP posts:
SixtySomething · 03/04/2026 14:13

ForeverTheOptomist · 03/04/2026 13:05

I must admit that I'm finding this whole thing difficult. I have someone who comes to me once a fortnight to help me out. I generally pay her by bank transfer when she is on her way out of the door. Very occasionally, I get distracted and forget and she will send me a text within 24hrs, saying that she needs to go shopping, or whatever, and needs the money. If this happens, I feel terrible, pay her, and round up the payment.

I'm afraid that I cannot have any sympathy for the OP in this thread who appears to resent being reminded to pay someone who has done work for her. She should pay what she owes, and be grateful that she has been reminded. To be honest, if this is all she has to worry about in life, she is one very lucky lady.

I wasn't going to respond to any more posts but as things have quietened down a lot ...
Your post reads as sincere and heartfelt. But you are replying to something in your head and not what I wrote . As @nevernotmaybe said, I was merely asking whether 36 hours is too soon to send a reminder. Maybe not.
I can quite assure you I am at least as mortified by forgotten bills as yourself.
Yes, if this was the least of my problems I would indeed be one lucky lady.🙂

OP posts:
igelkott2026 · 03/04/2026 14:20

Denim4ever · 01/04/2026 18:36

36 hours is a bit quick for a reminder. It's because new ways have become the norm since businesses started using the online systems like quickbooks etc.

Everything is instant now too and people are impatient.

If it's someone you pay regularly then you'll have the details set up and it's easy to pay promptly, but setting up a new payee can be a pain in the backside eg if you need a card reader etc so then I understand why people put it off (or can only do it when at home etc).

SixtySomething · 03/04/2026 14:41

igelkott2026 · 03/04/2026 14:20

Everything is instant now too and people are impatient.

If it's someone you pay regularly then you'll have the details set up and it's easy to pay promptly, but setting up a new payee can be a pain in the backside eg if you need a card reader etc so then I understand why people put it off (or can only do it when at home etc).

I didn't describe the situation very accurately in my OP, just gave a general impression, as I didn't realise the type of reactions that would happen.
In fact it 's my husband who pays the bill, not me. The business doesn't send us any kind of invoice or bill. He just pays by the end of the week, within the next 3-4 days. On the VERY rare occasions over the years, it has slipped his mind, he's been sent a 'gentle reminder' by text, which he pays instantly with apologies.
I think perhaps one half of the partnership use to deal with finance. Probably the other half has now taken over and is more of a generally pushy character. We're thinking it's her who send a reminder after 36 hours, whereas the unspoken understanding has always been to pay within 3-4 days.
I guess my underlying AIBU is really, should they have mentioned it , if they were changing their expectations and now expecting more instant payment?
FWIW, we live in a rural place and a laid back approach is general. We had a plumber recently and he didn't even send in his bill for a month.

OP posts:
AlertPinkHiker · 03/04/2026 15:03

SixtySomething · 01/04/2026 14:32

We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour.

If a company does work why would you think it's ok to make them wait for their money? You are being an arse

bigboykitty · 03/04/2026 15:12

In other words, I didn't really like the answers I got, so I'm changing the question. YAStillBU.

Salyexley · 03/04/2026 15:12

Businesses need their money ASAP as they have bills and staff to pay, if you can't afford to pay for a service at a reasonable time don't use it, if hospital where I work didn't pay company I work for in time they wouldn't be able to pay staff or restock the kitchen and if you don't get paid when you are meant to why would you work for company.

ForeverTheOptomist · 03/04/2026 15:20

SixtySomething · 03/04/2026 14:13

I wasn't going to respond to any more posts but as things have quietened down a lot ...
Your post reads as sincere and heartfelt. But you are replying to something in your head and not what I wrote . As @nevernotmaybe said, I was merely asking whether 36 hours is too soon to send a reminder. Maybe not.
I can quite assure you I am at least as mortified by forgotten bills as yourself.
Yes, if this was the least of my problems I would indeed be one lucky lady.🙂

Thanks for your response. Yes, I should have clarified, please don't be put out at receiving a reminder within 36 hours.

Happy Easter!😀

CharlieEffie · 03/04/2026 15:34

SixtySomething · 01/04/2026 14:37

No problem paying. I just forgot.

You forgot...but are annoyed they sent you a reminder 🙄

SixtySomething · 03/04/2026 16:01

CharlieEffie · 03/04/2026 15:34

You forgot...but are annoyed they sent you a reminder 🙄

No, I’m not annoyed. 🤷‍♀️
I was just wondering whether 36 hours was too soon to send a reminder bill, when they’ve never done that before.
Do you see the difference?

OP posts:
Cosyblankets · 03/04/2026 16:06

SixtySomething · 03/04/2026 16:01

No, I’m not annoyed. 🤷‍♀️
I was just wondering whether 36 hours was too soon to send a reminder bill, when they’ve never done that before.
Do you see the difference?

Edited

Your OP says you were narked.
In my book that means annoyed

SixtySomething · 03/04/2026 16:09

Cosyblankets · 03/04/2026 16:06

Your OP says you were narked.
In my book that means annoyed

I didn’t realise it would be so significant. I could have said ‘mildly put out’ and it would mean the same to me.
The point is that I was wondering whether it was reasonable to send a reminder after 36 hours. That’s what the question is.

OP posts:
Boomer55 · 03/04/2026 16:16

Just pay in a timely manner.

JustGiveMeReason · 03/04/2026 16:21

SixtySomething · 03/04/2026 16:09

I didn’t realise it would be so significant. I could have said ‘mildly put out’ and it would mean the same to me.
The point is that I was wondering whether it was reasonable to send a reminder after 36 hours. That’s what the question is.

and there are 17 pages of telling you that the people who had done the work for you were perfectly reasonable to remind you, as (as you have said yourself quite clearly) YOU FORGOT to pay them.
Yet, you keep doubling down and arguing with everyone who has answered your question.

Cosyblankets · 03/04/2026 16:22

SixtySomething · 03/04/2026 16:09

I didn’t realise it would be so significant. I could have said ‘mildly put out’ and it would mean the same to me.
The point is that I was wondering whether it was reasonable to send a reminder after 36 hours. That’s what the question is.

It's perfectly reasonable

SixtySomething · 03/04/2026 16:26

JustGiveMeReason · 03/04/2026 16:21

and there are 17 pages of telling you that the people who had done the work for you were perfectly reasonable to remind you, as (as you have said yourself quite clearly) YOU FORGOT to pay them.
Yet, you keep doubling down and arguing with everyone who has answered your question.

I'm not arguing.
Of course, it's okay to be reminded. I'm talking about something else.
I'm pointing out that, almost without exception, people have misunderstood what I was asking, either deliberately, or by not thinking about it.
The question is whether it's reasonable for the company to change their expectations without mentioning it, when 3-4 days has always been the expectation.

OP posts:
SixtySomething · 03/04/2026 16:27

Boomer55 · 03/04/2026 16:16

Just pay in a timely manner.

Yes, we do.

OP posts:
bigboykitty · 03/04/2026 16:27

SixtySomething · 03/04/2026 16:09

I didn’t realise it would be so significant. I could have said ‘mildly put out’ and it would mean the same to me.
The point is that I was wondering whether it was reasonable to send a reminder after 36 hours. That’s what the question is.

From your OP @SixtySomething

"This left me feeling really narked"

bigboykitty · 03/04/2026 16:28

SixtySomething · 03/04/2026 16:26

I'm not arguing.
Of course, it's okay to be reminded. I'm talking about something else.
I'm pointing out that, almost without exception, people have misunderstood what I was asking, either deliberately, or by not thinking about it.
The question is whether it's reasonable for the company to change their expectations without mentioning it, when 3-4 days has always been the expectation.

I'm not arguing 😆😆😆

DotAndCarryOne2 · 03/04/2026 16:34

SixtySomething · 03/04/2026 16:01

No, I’m not annoyed. 🤷‍♀️
I was just wondering whether 36 hours was too soon to send a reminder bill, when they’ve never done that before.
Do you see the difference?

Edited

Your OP said you were ‘narked’. What does that mean if not annoyed ? No, they’re not unreasonable to send you a reminder within 36 hours. It’s a tough economy and many are struggling. You were talking about an ‘expectation’. Was that on your part or theirs ? You need to pay the bill for services rendered ASAP. You said you ‘forgot’, so assuming you hadn’t had the reminder, when you would have paid ?

DotAndCarryOne2 · 03/04/2026 16:35

SixtySomething · 03/04/2026 16:26

I'm not arguing.
Of course, it's okay to be reminded. I'm talking about something else.
I'm pointing out that, almost without exception, people have misunderstood what I was asking, either deliberately, or by not thinking about it.
The question is whether it's reasonable for the company to change their expectations without mentioning it, when 3-4 days has always been the expectation.

I haven’t misunderstood the question, and my question is whether the expectation is on your part or theirs. You’ve benefited from their services, so pay the bill.

SixtySomething · 03/04/2026 16:39

DotAndCarryOne2 · 03/04/2026 16:35

I haven’t misunderstood the question, and my question is whether the expectation is on your part or theirs. You’ve benefited from their services, so pay the bill.

Of course I paid the bill!!

OP posts:
JustGiveMeReason · 03/04/2026 16:40

SixtySomething · 03/04/2026 16:26

I'm not arguing.
Of course, it's okay to be reminded. I'm talking about something else.
I'm pointing out that, almost without exception, people have misunderstood what I was asking, either deliberately, or by not thinking about it.
The question is whether it's reasonable for the company to change their expectations without mentioning it, when 3-4 days has always been the expectation.

  1. You are arguing
  2. In this post you have now said "it is okay to be reminded" but yet in your OP, you said you were "narked", and indeed were clearly annoyed enough to go to the trouble of starting a thread about it
  3. No-one has "misunderstood". You just don't like realising everyone thinks you are wrong.
  4. We know what the question is/was. However, you are the only one who seems to think the company have changed their expectation. Everyone has pointed out to you that a weekly service like this should be paid immediately. You are the only person who thinks it is okay to be 3 or 4 days late on a regular basis.
  5. You are clearly regularly late paying, to be able to have enough evidence to see this reminder as a 'change'
SixtySomething · 03/04/2026 16:45

DotAndCarryOne2 · 03/04/2026 16:34

Your OP said you were ‘narked’. What does that mean if not annoyed ? No, they’re not unreasonable to send you a reminder within 36 hours. It’s a tough economy and many are struggling. You were talking about an ‘expectation’. Was that on your part or theirs ? You need to pay the bill for services rendered ASAP. You said you ‘forgot’, so assuming you hadn’t had the reminder, when you would have paid ?

It's always been our practice to pay by the end of the week and that's what has always happened. Suddenly we got a reminder after 36 hours. This made me a slightly narked/ irritated/put out. I was wondering whether they were reasonable to have changed their way of operating without mentioning anything to us? That is the question.
I would expect all their customers, all very local, do something like we do.
You think the question is about whether it's reasonable to expect to be reminded. That's not what I'm asking. iI's obviously a pain all round to have to remind and be reminded.

OP posts:
Megirlan123 · 03/04/2026 16:47

SixtySomething · 01/04/2026 14:32

We have a weekly service at our house. The company sends us a bill a few hours after finishing the work and we pay by bank transfer. The cost can vary so we don't pay by direct debit.
Recently, we received the regular bill but didn't pay immediately. The bill was followed up with a reminder 36 hours later. We are longstanding customers.This left me feeling really narked. AIBU?
YABU: They did the work, so you should pay them straight away.
YANBU: They should give you a week to pay. This is pushy behaviour.

Yes you are unreasonable to be annoyed. They done the job, you owe the money 🤷‍♀️

SixtySomething · 03/04/2026 16:52

JustGiveMeReason · 03/04/2026 16:40

  1. You are arguing
  2. In this post you have now said "it is okay to be reminded" but yet in your OP, you said you were "narked", and indeed were clearly annoyed enough to go to the trouble of starting a thread about it
  3. No-one has "misunderstood". You just don't like realising everyone thinks you are wrong.
  4. We know what the question is/was. However, you are the only one who seems to think the company have changed their expectation. Everyone has pointed out to you that a weekly service like this should be paid immediately. You are the only person who thinks it is okay to be 3 or 4 days late on a regular basis.
  5. You are clearly regularly late paying, to be able to have enough evidence to see this reminder as a 'change'
  1. NO, I'm not the only person. THE COMPANY HAS ALWAYS THOUGHT IT WAS REASONABLE.😂
  2. They have always accepted this situation, look happy and relaxed around us and said they enjoy coming to our house. Most likely they said that was what they were happy with when they first came, although I don't remember.
  3. That's what's happening IRL. The rest is MN!
  4. Perhaps it's you who are arguing?
  5. You can't have a discussion is you can't accept the basic facts as described by OP, but think you know better!
OP posts: