To send an email complaint about this?

[Mumofyellows]

DD (22) DH and I are all members of the same gym/health club.
6 months ago, not long after DD joined, she came home upset as a much older man had made some absolutely disgusting comments about women while they were in the sauna (some others were also in there), and then when she got up to leave as she was uncomfortable, he made a direct revolting comment to her.
At the time she raised this as she left with the reception who said they were aware of the man, he had MH issues, and they were “working with him on behaving appropriately”. She came home and told us, and the next day DH went in and raised this again stating it wasn’t an acceptable response and that he didn’t feel it had been handled properly. They then advised us he was banned.
Fast forward to yesterday, DD comes home to tell us he walked into the sauna when she was in there, and she has heard from others he was given a 6 month ban which has now run out and he has been allowed back in. She said he was approaching women to chat and although clearly he has MH challenges, she didn’t feel comfortable so left.

I am quite shocked they have allowed him back given what he said to her, which was vile. I want to email them a complaint as I know I will struggle to articulate myself if I do it in person. Should I?!

Absolutely email them OP. I’d email the CEO directly, and include all the comments that were made to your daughter verbatim, as well as making it clear that he has already started harassing women again. His mental health is not more important than the mental and physical health of all those women. Do not let it slide.

An email complaint is going to do very little

What might get a bit of traction is reviews on their Google page. Do other members feel the same? If so encourage them to do the same. A well written comment about inappripriate comments to females put in the public domain will get their attention.

Health clubs are far more interested in their potential new members than their existing ones.

Email and report it to 101.
Tell the gym that you are reporting his behaviour and the gym.
Your daughter does not have to put up with this sort of harassment.
Create a papertrail of the repeated instances and complaints.

Your DD really need to make her own complaint, but it probably won’t hurt if other people make complaints too! Especially if there’s zero remorse and it’s already happening again.

Someone’s mental health is not more important that the safety of women - I actually agree with the poster suggesting 111, or perhaps your local community police officer, ours are great with these sorts of community issues.

Totally ban people with MH issues. How dare they try to share our facilities!

Totally ban men who are making disgusting comments and harassing women. How dare they try to share our facilities! There: I fixed it for you.

You are spectacularly missing the point.
The problem is not his mental health issues its his inappropriate behaviour and comments to women thats the problem and should have him permanently banned.

whilst awful im not sure a gym can police what people say. can you contact the police. could you get a restraining order etc.

Why? What did he say to warrant a permanent ban?

@Ablondiebutagoody read the op

Of course they can, they can absolutely choose to ban someone for harassing others and this would be the completely normal course of action.

I’ll share what he said if it really helps @Ablondiebutagoody- she got up to leave the sauna as he was making inappropriate comments about women and he said to her “don’t report me or I will have to come on your tits”.

They can police who they allow through their doors.

@Mumofyellows we had a similar situation at our gym and spa a while ago. This man made a lot of people very uncomfortable and was given great accommodations due to his ND but ultimately he was an absolute creep and was eventually asked to leave after a particularly revolting episode.

Complain and state that the safety and comfort of your DD is at stake and, presumably other members. They need to hear your views, the man has probably used his disability as an excuse and it’s tricky for them to push back but push back you must.

Do you frequent saunas where it is acceptable for men to approach women to 'talk' to them? I certainly don't.

I'd report to police, its sexual harassment. Hooe she told him to fuck off, disgusting pig.

Being disabled does not give someone a free pass to make revolting comments.

How does MH issues make you behave that way? A learning disability maybe but I fail to see how his behaviour can be blamed on mental health problems

So you think the comment you made is fine? No issue with it?

I would absolutely complain robustly about his revolting behaviour- he needs a lifetime ban. ‘Mental health’ is no excuse for sexually harassing young women and I’m shocked at anyone defending him.

If they don’t ban him then I’d threaten to go public, other women need to be warned.

I have sent an email complaint to their customer relations email,will update when they respond!

I would annihilate them on their google reviews.
they’ll take this seriously as it may affect their future business. Say in no uncertain terms that there is a creep harassing women and he’s been banned but then let back in !
outrageous

Isn't that sexual harrassment and can therefore be reported to the police?