Caused a scene in home bargains today. Was I out of line?

[dramaticornot]

This happened earlier today, and now I'm questioning if I overacted.

I went into home bargains with my mum. When we got to the til, a woman around my age (30’s) served us. My mum asked for a bag, and the woman just said “we don’t have any". Very blunt. I could see big bags on the next til, but she clearly couldn’t be bothered to even check. After my mum paid, she didn’t offer a receipt or even say please or thank you. My mum was unsure if the payment went through as the woman didn’t give her a receipt or say thanks, so she asked if it was okay, and the woman just gave her a wierd look and said, "yeah." It’s hard to describe, but she looked at her like she was a piece of shit basically.

My mum isn’t the type to confront anyone, but I could see she felt uncomfortable, so I said, "there’s no need to be rude." The woman just looked at me and carried on. No apology or anything. There were two staff members by the exit, so as I walked by, I said, "tell your staff to get some manners." They asked which one, and I just pointed to the woman and walked away.

Loads of people looking at us, and my mum was just trying to hush me along. She did thank me afterwards for sticking up for her though. It doesn’t sound that bad when I write it down, but she really had an attitude. I know that we all have off days, but if you hate your job that much, maybe it’s time to find a new one…

AIBU

Here I was all raring for a big scene and I can tell you I have never been so disappointed.

LET’S GET READY TO RUMBLE!!!

@WinterFaye2 Bloody hell. I hope you reported her for assault?

They should always ask you if you want a receipt.

They should also make sure their checkout is stocked with bags.

Both of those items are part of the cashier's job.

You were right to complain. I would have gone to the customer service desk to make my complaint.

Worst non scene..

Ignore the posters saying that this scene wasn’t dramatic enough for their spicy tastes, OP - we know it’s little exchanges like this that can shake our day! My husband is a tightly-wound manners-alarm and would have gone off at her.

It wasn't a scene but it obviously affected you and your Mum negatively

I think you might have done the right thing , however.....

A few months ago I was in my local Home Bargains and the young lad on the till was acting very similarly to the way you describe, @dramaticornot

I was gearing up to "have a few words" and my late 20s daughter nudged me and shook her head. When we got outside she said "Mum, it's obvious he's got severe mental health issues. That's why I wanted you to keep quiet"

Honestly? It wasn't obvious to me, but he was very strange and very rude imo. I'm glad that my daughter intervened and I'm glad I didn't say anything because if he does have MH issues THAT severe, I don't want to be the person who tips him over

That incident has certainly made me think when I encounter shyte customer service

Home Bargains is an excellent store.

Ha ha I thought you had really made a scene. Instead you made one comment! Bless!

Them random colleagues aint gonna grass their mate up they will just slag op off

I think you could have maybe explained more eloquently to the staff at the door or feedback to a manager than "tell your staff to get some managers" as they probably won't take that seriously. If you really want to complain ask to speak to a manager or something.

Did you raise an eyebrow?
Go on an anger management course, you crazy lady! 😉

Follow up with a complaint by email OP. There are lots of rude cashiers at the moment and they’re not all recently bereaved!

So you said a few words to someone, thats not making a scene op.
Move on.

She sounds awful OP. Service with a smile seems to have passed her by and landed up her bloody arse. I am
not a complainer but being so rude would cause me to have spoken to the manager. What an absolute specimen.

No scene ... I'd be the same bad day or not manners cost nothing .
I'd of said something can't stand people like this no basic manners .

Such a useless way to offer feedback, too.

Why are you passive aggressively lecturing the OP about bringing a bag? The customer has asked for a bag, it isn't for the cashier to decide they don't need one, and then be lazy about getting one. I usually bring my own bag but every once in a while I just forget or get caught without one.

Any cashier I've encountered has offered a receipt. Yet again, you blame the customer for not asking. Please don't ever get a job in customer service.

No, it isn't. Bullying is repetitive and targeted harassment. Get a dictionary, and a backbone.

Get a dictionary, and a backbone

Get lost

So am I

Was hoping for an “and then everyone clapped” type story