To not want to review every bloody interaction I have..

[sillistudi]

Im sure it’s been covered before but this culture of emails asking you to review a business or service after every minor interaction is driving me mad. And the ones you get at every stage after placing an order. Why do companies do it? Just an order confirmation with an expected delivery date would suffice. Instead a blow by blow account of the process of getting said item from the internet page to my postbox seems to be required. Does anyone here work on this field and can explain why it’s a thing?!

I don’t think you need to read them.

I need to delete them all though.

Delete, don’t respond. If there’s a problem, I’ll tell them. Otherwise, they can assume it was fine.

Yes I always delete but have just ordered a load of stuff for a house renovation & my inbox is constantly bombarded with updates on delivery then reassurance emails & it’s a job in itself to keep on top of them- the odd one you do need so you do need to scan them. I guess I could set up a separate email address.

You get them almost immediately now, I delete them, absolutely can’t be bothered, as for stores asking for EM I pay & leave

Yes, THIS!!!! It feels dehumanising to all round to “rate” every employee I ever talk to. But then I worry it will reflect badly on them if I don’t. I hate it the feeling that every human interaction is up for scrutiny, that every employee is permanently under surveillance. The old channels for “any compliments or complaints?” worked just fine.

I never reply to them. End of.

I agree with you.

I would also like companies to invest some of that time, energy and money on actually delivering when they said they would. If the online date says in 5 days then I expect it in 5 days (on my day off) and not in 2 days when I'm not at home from 6am until 8pm. I don't want my neighbours or dirty bin to be inconvenienced, or for it to get soaked or stolen, just do what you said you would do please.

Whoever said technology would improve our lives needs to be shot at dawn.

I agree. It gets really tiresome. I keep being asked 'Are you enjoying using AVG antivirus?'. FFS it's an antivirus app. Enjoyment has got nothing to do with it!

I delete them unless they've really pissed me off in some way, in which case I leave a crappy review.

I always assumed that most people do the same. Which makes me wonder how the companies involved adjust for this bias?

(I'll leave a good review if they've really impressed me, but that's much rarer!)

So probably 99% of review requests get ignored, as far as I'm concerned, and 1% get really extreme reviews. Presumably quite a lot of people do similarly. Then there are the people like my mum, who thinks every review request means that a company is desperate for her expertise and discerning taste, and writes whole essays which don't actually address the questions they're asking (she really needs a hobby to occupy her time after 2 decades of retirement).

I honestly have my doubts about how useful this pattern of feedback is to any company. Why are they still asking for it?

Equally as bad is all those emails that start "We have the amazing news you've been waiting for!! Your order has been confirmed/dispatched/ arrived with our courier!!"
Especially when all you ordered was a windscreen wiper or a box of moth killer.

YANBU. Then you also have to unsubscribe to their annoying emails

Agree. Modern life is tiresome.

Can I add my own digital whinge please?

The Guardian pushes stories at my Google phone daily. I don't seek these out. I never make the effort to go to the Guardian website and search for stuff. But every time I read a story they shove in front of me via Google algorithmic shenanigans, they then try and guilt trip me into giving them money. They told me today I was a profilic reader. Stop sending me fucking stories then. I don't care. Didn't ask for them!

Obviously it's like penguin bollards or anything else. You look at something and then it's all you see.

It's like being given something for free and then trying to scam someone into paying for it.

It's so annoying. I had multiple requests recently from Holland and barrett to review a single cereal bar that I'd been stupid enough to scan my points card with when buying. I ignore them all.

I just ignore usually but today I was ecstatic to receive an ‘how did we do?’ From Evri. I was able to vent my spleen in 300 characters!

Ok it wasn’t the worst thing in the world but it really annoyed me. Order some expensive make-up and it was due yesterday. I was told it was out for delivery. Suddenly whilst sat in my living room working I get a notification it’s been delivered. Check tge photo and he’s just left it on the doorstep. No attempt to ring the bell or knock on the door just dumped on the doorstep. Just as well I was in but he didn’t know that.

It’s an email and a text! It’s so annoying- I don’t need constant updates, I don’t need to leave a review of my driver. For the record, I once had an Amazon driver cause damage to my property - it took 6 month and countless emails to get it sorted. So can’t imagine they read reviews

When I made an order with Dunelm for click and collect I got an email describing how excited I must be about my purchase that was shortly going to arrive in in store. I got another giddy email about their arrival, and a similar one when when picked up. Then I got the email asking for a review of my thrilling purchase.

Given that that I had spent £1.56 on a small pack of curtain hooks, I can only assume the communications department live in a state of quivering ecstacy 24/7. No hope there weren't tears when I didn't leave a review of the curtain hooks.

'Great news! You've booked a yoga class.'

No, it's entirely unremarkable. I went into the app, booked a class, and now I have a booking. That's how it works. It's not tickets to see Taylor Swift, it's yoga in a council leisure centre with holes in the roof.

I normally can't be arsed, but I did once leave an excoriating review for the courier who threw a (fragile) package over my 6' side gate instead of putting it in my enclosed front porch, the nominated safe place. Luckily, the item survived, but only because it landed on my recycling bin and not the concrete path.

And the response I got from the company? Yep, you guessed - zilch, nada, nothing. They just don't give a tin shit either way, so don't waste your time.

I hate it too OP!! Same as being bombarded with 'cookie' requests. I feel like it's quite damaging to mental health or something, though I can't say exactly how. It just seems to add to stress completely unnecessarily.

I unsubscribe everything. And I never give out my telephone number either. Why does anyone need my telephone number when placing an order online? Nobody does, they can write!

Yes! You have to open a lot of these emails to check if they're anything important.

If I order something, I would like:

1 email confirming the order
1 email saying when they will deliver.

I don't need:

an email confirming the order
an email that they're thinking about dispatching it
an email that they have dispatched it
an email from the courier that they are expecting it
an email from the courier that they've now got it
an email saying when they will deliver
an email saying they've delivered
5 emails asking me to rate it
umpteen marketing emails until I unsubscribe again

And the emails checking how stuff was delivered! When I've already given 5 stars for promptness, delivered to correct address etc, there's something like, 'What did you particularly enjoy about the delivery?' I have come to really enjoy these, and am becoming quite imaginative; on one I said that I appreciated the mariachi band that the courier engaged. On another I said that the courier had very kindly taken my washing in as it was raining.

If its causing you too much bother don't order online.

NHS ones are annoying and unsettling when you are waiting for results.
Dh has had some tests recently as not well so was scared really to get a message 2 days later saying there was a new letter on the app as assumed it was bad news but it was simply to review his recent visit to a&e!