Part of my work involves dealing with benefits queries. Usually when we have asked for a particular piece of information or proof, it is because something on a claim has triggered the need. Child turned 18? Proof of their income, individual UC claim or continuing education, please.
New claims will usually require birth certificates, proof of income etc to be submitted again, because it is a New Claim. Otherwise technically we are taking your word for it that the £207 savings you had in 1995 has never changed by a penny.
Was talking to a woman yesterday whose UC had been suspended and she was kicking off like you wouldn’t believe. Turns out we sent her letters from October last year asking for various pieces of information to validate her claim.
As far as I could work out, she doesn’t work, and has had THREE MONTHS to get this to us. She submitted some of the information on the last day of the deadline, so she was nil qualified and has to start again.
While I have every sympathy for claimants, for those ones not working, it’s literally the ONE THING that we ask of them, which they don’t appear to be bothered to do in all of the time they have when they’re not working.
It’s frustrating for everyone concerned because it triggers more letters, phone calls and admin. Just do what we ask you to do and the claim will be processed smoothly and in time.
Asking for your energy providers could well be do so with the warm homes discount?
Agree that the photo seems mad though.