Was the shoe shop BU?

[StartWrong]

Bought startrite shoes for DS (7) at start of September. He wears them four days a week.

Two weeks ago the strap snapped. Rest of the shoe totally fine.

Took them to shoe shop today. He's measuring 11.5 H and they were a 12.5. they've moved him to a 13 and gave me 50% off (so £30 instead of £60).

Were they BU to not refund the shoes and/or do a straight swap for a new pair?

For a 'couple of quid'.

Yeah. Ok.

I’ve got 4 kids, late teens now, and always bought Clarks or startrite, and other than in a random mad growth spurt year, always had a full school year out of their school shoes. Many times they’ve been in good enough condition to pass on to charity or save for emergency use by younger siblings. School shoes at £60+ a pair absolutely should last beyond a term and a half and anyone saying otherwise is facilitating shoddy service by these companies.

How do you know much or how little it costs, if you've never heard of anyone repairing shoes?

They were very generous, shocked you think they aren’t.

No, it is a user fault most likely from gripping the strap, it wears away when pulled hard.?

KIDS shoes..I've never heard anyone iof repairing KIDS shoes. And the 'couple of quid' was a QUOTE from another PP.

What is wrong with you? Why are you hounding me?

Previous thread:

https://www.mumsnet.com/talk/am_i_being_unreasonable/2283695-Returning-some-shoes

And they say MN is the same.

Again I'm probably emotional because of my dad but I can't believe I've got the hounding from some posters that I have tonight.

People are being unnecessarily unpleasant, but OP, you're in a very sensitive place right now. Im sorry about your dad, maybe keep away from the nastiness that us AIBU until things are a bit less raw.

It really does depend on the child. Like I said I had one child whose shoes lasted until the grew out of them and another that could destroy them in a term or so. Schools shoes are hardy enough but they can’t possibly cover children who climb trees and walk 1.5 miles each way to school, who scootered in their school shoes (using them as brakes often), football in the playground, dancing etc. some children just wear out shoes.

That 22.04 was to @IwishIcouldconfess

I got my little girls shoes fixed at one of them Timmons places, they cut the keys etc and the man actually didn’t charge me anything. Just in case something like that happens again you could try that instead of having to pay for a new pair of shoes x

What is wrong with you?

Thanks. Given it was torn in the middle I hope early assumed they'd say they couldn't do anything, I went in with a broken zip on my boots and they said they couldn't help but that's useful to know.

Nothing.
You're the one resorting to name calling.

Thanks. I've been on MN a long time but this has really really taken me aback.

She just lost her dad. Have a heart and stop being so nasty. As I say to my (primary age) children, if you can't be kind, be quiet.

This is unnecessary! Reported

This is like something out of mean girls.

I'm going to try and get back to reality.
Shop didn't think I was being unreasonable. Neither did I. They offered a solution that I thought was reasonable. Child has working shoes and talked to the manager about his granddad.

I'm not going to be responding to this thread anymore.

sorry for the loss of your dad.

goods have to be fit for the purpose for which they are intended. i would suggest that shoes that fail after a few months are not of sufficient quality. so i’d have wanted my money back. if you bought yourself adult sized shoes that failed after a few months you’d be asking for a refund.

however as your child is growing pethaps trading standards would say something about that being the reason the shoes failed (imagining the incredible hulk bursting out of clothing now lol) who knows.

it’s good you got a discount though and it’s over and done with so you can move on and deal with the sad situation youre in, but if it happens again i think i’d get into trading standards to seek advice before visiting the shop.

You have had them since September?? You’re lucky the gave you any discount.

I see you’ve stepped away. Sorry about your dad.

I think what they’ve done is fair. I’d expect the to last longer than five months, so 50% off your next pair is fair. Considering you have had five months out of them, giving a whole new pair for free seems a bit ambitious.

They offered a solution that I thought was reasonable.

Well clearly you don’t think it’s reasonable otherwise this thread wouldn’t exist?