Was the shoe shop BU?

[StartWrong]

Bought startrite shoes for DS (7) at start of September. He wears them four days a week.

Two weeks ago the strap snapped. Rest of the shoe totally fine.

Took them to shoe shop today. He's measuring 11.5 H and they were a 12.5. they've moved him to a 13 and gave me 50% off (so £30 instead of £60).

Were they BU to not refund the shoes and/or do a straight swap for a new pair?

This is very true!!

My dad died this week so perhaps I'm touchier but I just get so sick of the cattiness.

I once bought shoes for my DD from the Start-Rite website. I am usually happy with Clarks and have never had issues with them. However, the Start-Rite patent leather peeled off after 3 months, so we emailed them. They offered us a new pair or a full refund. We took the refund easily. Can you sent an e mail to them?

Their website says three months though 'longer time frames will be considered'

Condolences OP 💐

The shoes are definitely not fit for purpose if they fail within 5 months. I would have returned them too

Thanks. Clearly I've always been lucky, he's always got a year out of school shoes, his feet seem to grow slowly...

Could you get the strap repaired if you take it into a shoe repairers

Nope totally in two. Other shoe totally fine!

I wouldn’t. The way mine treated them five months was about average.

The best solution.

Why would I pay to try and put back together a velcro strap?

On £60 shoes that have been worn for 4 months?

I think that's excellent customer service. I would expect shoes to last a year and for a child to out grow them rather than wear the out so much that the strap breaks, on the other hand I respect the 3 month returns (but other timeframes considered..) policy from the shop.

In your situation I would also go back to the shop but be 50/50 on whether they'd honour a refund, and be feeling a bit cheeky. If they said no refund I'd have accepted that, and felt a bit unlucky that I'd got a dud pair in the first place.

So in all, I think you got a good result and another measure of your child's feet which is always good to have done.

Because its what normal people do!

One strap broken, just fix that strap.

It really, really isn't.

I can't believe the cheek of you.

Actually it is. You’ve paid £30 for new shoes when it would have cost a couple of quid to re stitch the strap.

Where is this magical cobbler?

No Timpsons where you live? There are two in this small town.

Why so aggressive?

It's a question?
I've genuinely never heard of anyone repairing kids shoes?!

You've had 5 months of wear out of a pair of kids shoes before an easily repairable strap broke and then got 50% off a new pair?

Yeah, I don't think you've any reason to complain here.

Timpsons??

Why should they when they be as cheeky as you?

My kids used to get through school shoes v quickly. Clarks, startrite, adidas. Nothing lasted longer than about a term. Lots of football at lunchtime, running around etc. the steps they did in the shoes was a lot and they weren’t gentle with them taking them on and off etc
i think you got a really good deal op

I use to when I was skint.

I agree, I thought I did too, as I said it was only when I got home and googled that I questioned it.

School shoes dealt with in going back to doing a probate application. X