Whose voucher is this?

[Grabacoffeeandcake]

My friend was trying to order something online (an expensive coat in the sale) she couldn’t do it because the website kept glitching.

I offered to order it on her behalf, I knew she was desperate to order it before it went out of stock and the website seemed to be working for me.

I managed to order it, but the company messed the order up, they sent the wrong thing, it took forever to sort out but eventually I got a refund after trying all avenues of complaining but it was a massive pita.

I gave friend her money back, we both said we’d never use that company again, friend still didn’t get the coat but had chosen another by this point.

The company gave me a significant voucher as a good will gesture. Is the voucher mine or my friends?

Yanbu - it’s yours
Yabu - it’s your friend’s

I agree split it with the friend, especially as you don’t even want anything from yourself from the site.

It appears to be a time and trouble payment and the time and trouble was yours. So the voucher is too.

She’s clearly said a few times she will be spending the voucher because it’s free.

You're being compensated for your time. Your friend was given her money back, why is she getting compensation?

If you split it would there be something you could both buy for half the value?

e.g if the voucher is for £50 is there anything for £25?

I wouldn't think to offer to share it! The voucher is to compensate you for all the faffing around, all the time you spent trying to sort out their error. So it's for you in my opinion. Splitting a voucher is going to be even more faff. I wouldn't have mentioned it

The voucher is £60 and they sell all kinds of things from a few pounds to hundreds of pounds.

Voucher is yours. You spent the time chasing up the mistake. The voucher is to compensate for your time and inconvenience.

Keep it especially if she’s not gonna know about it . Some people are selfish and you might think she will share it but it could come between your friendship if she thinks as it was her order you’re being selfish expecting some of it . When you’re not unreasonable to just spend it yourself , you put in the hard work , she got her money back only coz of you !

I think it's obvious you'd only be using the company again for a freebie. Pp are just being sarcastic.

I would split it as although you did all the leg work, she was also inconvenienced. Also think if you keep the 60 quid, it might leave bubbling thoughts from her. 30 quid is still a nice amount for freebies.

Use the voucher, don't split it. You had all the hassle of sorting it out, whilst trying to do your friend a favour. Take the £60 and spend it on you, and don't feel bad about doing so.

Technically it’s yours @Grabacoffeeandcake. But if you’re going to feel guilty, you might want to split it. On one hand, you did all the work, but on the other, you’d not have had a voucher if you hadn’t been on the site (albeit for your friend). I’d have no issue with keeping it. But if a friend offered to split with me I’d likely tell them to keep it.

share it.

You did all the work so you get the benefit.

I think it's yours, compensation for your time and effort.

Isnt the voucher a good will gesture for not having the jacket? The company messed up so your friend didnt get what she ordered, im in the minority but I would say its hers

it's definitely your voucher. it's to compensate for all the faffing about.
I wouldn't mention it.
Equally if I was your friend I would be so embarrassed by how much you'd been inconvenienced that I'd tell you to keep it (if I knew about it)

It is yours. The voucher is for the hassle caused. You did the phoning and chasing a refund, not your friend. I would keep it.

100% yours

Its yours.
You had all the hassle, you spent all the time trying to sort it. Thats why they issued the voucher!

I’d offer to split it. You’ve both been inconvenienced by the company. Your friend might tell you to keep it anyway.

Reading this makes me think you believe it should be yours. Which I don’t disagree with, but if that’s how you feel then keep it.

Do they sell food and drink? Why not go together and choose a nice meal and wine to go with it! That way you both get a lovely treat, but she cooks as you did all the faffing about!

Great idea.