Well leak still isn't fixed! No one came from the emergency team so the next day, Wednesday, I rang them and said if they didn't come out we were booking into a hotel and billing them. Funnily enough, that got things moving! To a degree.
Someone did come and clean up the debris. Over wednesday/Thursday the plumber found the source of the leak, a hot water pipe, but its the heating contractors that need to fix it and they're messing me around. The leak does now drop straight down through the no longer existing ceiling (the plumber took down an extra bit).
So since Friday I have been turning on the water/heat through the day, catching the water in a bucket, and at night I turn them off, drain off the hot water remaining in the kitchen tap, which stops it leaking overnight.
Obviously I'm not happy about leaving the leak running. But its bloody freezing, we need to be able to flush the loo etc. So that's what I've had to do.
The electrics got turned back on. The kitchen lights weren't affected by the leak (quite a big kitchen and my lights aren't in the middle, hard to explain but they are fully dry and undamaged). Theoretically we got told not to use them to "be on the safe side" (as in HA want to cover their asses now!) The practicality is we need to use them at least a little, but we're minimising it as far as possible. The HA were supposed to provide bright plug in lights, they haven't. The heating contractors were supposed to supply fan heaters, they havent.
This has all made my IBS flare up so I need a working loo! So that's the position they've left us in. Tomorrow I'll be chasing the heating contractors up and again threatening to go to a hotel. Because the only way to have no leak is to turn the water off and while they are allowed to leave me without heat, they're not allowed to leave me without a working loo.
The annoying thing is, the plumber said its not a tricky fix. He uncovered it all for them. Literally all they need to do is replace a bit of easily accessible pipe. But they're fobbing me off saying parts need to be ordered etc, which i do not believe. My ex was a heating engineer and he always had that sort of stuff in his van (shame we ended on bad terms!).
I'm speaking to a housing disrepair solicitor tomorrow because ultimately it should never have come to this and we were bloody lucky no one was hurt. The big chunks of ceiling that came down were full of water and very heavy. If anyone had been in the kitchen at the time they would have been seriously injured or even killed. So while it's been tough I am thankful we are at least all ok, other than being very stressed!