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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to keep the cheese?

34 replies

dontmalbeconme · 23/12/2025 09:05

Ordeted a pricey delivery of fancy Christmas cheese from a specialist cheese shop, which was due to be delivered on 19th. It didn't arrive. Spoke to the company who were super helpful, and it seems they'd been collossally let down by DPD. Customer Services were absolutely fabulous, advised they'd had widespread delivery issues and arranged to send out a replacement order, which arrived yesterday.

I've now just had a notification to say my order is arriving today, and a message apologising for the problems with my original order.(I suspect they've done a blanket resend of all the orders in the affected shipment).

What do I do?

I don't want to pay twice for extra cheese we don't need as it was expensive and it's Christmas, so an expensive month!

I can't see the point in refusing delivery/sending perishable cheese back (it's mostly stinky soft cheeses rather than hard cheese), as it'll just get binned.

I did wonder about the food bank, but they don't have refridgeration and so don't take perishsbles.

Do I just accept it as 'bonus' cheese? I feel a bit bad as it's the cheese company who lose out, and it's not their fault and they bent over backwards to resolve the issue with fabulous customer service.

OP posts:
DeathStare · 23/12/2025 09:08

Just email the company, explain and ask what they would like you to do with the cheese.

oohyoudevilyou · 23/12/2025 09:10

Phone the store and ask what they want you to do with it, but make it clear that youre only paying for one batch. If they say keep it, then give it away to friends or neighbours. If they say return/refuse delivery, it's their problem not yours

lazyarse123 · 23/12/2025 09:10

DeathStare · 23/12/2025 09:08

Just email the company, explain and ask what they would like you to do with the cheese.

I would do this.

Yourlifeinyourhands · 23/12/2025 09:12

I’d just keep the cheese as it can’t be sent back as like you said it will go off!

Fromage · 23/12/2025 09:12

You have to tell the company, you only paid for one lot, which you have. The next delivery?

That's nacho cheese.

Original poster
dontmalbeconme · 23/12/2025 09:24

Yes, of course emailing the company would probably be the right thing to do. Just don't want them to tell me that I need to pay again, or expect me to run around sending stuff back as I'm busy enough already as I'm hosting for 3 days from tomorrow. I've wasted enough time on cheese.

OP posts:
curiouscat1987 · 23/12/2025 09:32

If you cant manage/dont want it and theyve said you can keep it, put it on the free food section of olio and im sure you'll make someone's christmas!

HeadyLamarr · 23/12/2025 09:35

They can't charg you again, you only ordered one cheese from them and it's their issue with their courier that's the problem.

Just email saying the delayed cheese has arrived and are they going to send someone to collect it or should you keep it?

Letthemeatgateau · 23/12/2025 09:35

They won't ask you to pay again.

Let them know it's arriving and just say "what would you like me to do with it". They'll say keep it or give it away.

Original poster
dontmalbeconme · 23/12/2025 09:39

Ok, missed my chance to refuse delivery as it was dumped on the doorstep and the doorbell wasn't rung. Bloody DPD.

Suppose I'd better ring them. Just could do without the hassle (but could quite easily make use of double cheese, no such thing as too much cheese in this house!)

If it was a big company, I'd probably just keep it without worrying, but it's a small company, and one with great customer service too.

OP posts:
Missey85 · 23/12/2025 09:57

I'd email the company they'll probably just tell you to keep it 💕 the same happened to my friend with Amazon and they told her to keep both items 🙂

Vaxtable · 23/12/2025 10:09

I would contact the company and ask what they want

Original poster
dontmalbeconme · 23/12/2025 10:16

The problem is that I know morally I need to let the company know, but I'm worried about opening a can of worms that will give me extra jobs to do when I'm already busy and guests are arriving tomorrow. Logic says that they'll just say "keep it", but if they don't I'm going to have to run round sorting couriers out etc.

Maybe I'll drop them an email later on today, when it'll be too late for me to be able to courier it back to them before they shut for Christmas. That's what I'm most worried about, being told I need to courier it back or pay for it.

OP posts:
tanqueray10 · 23/12/2025 10:18

Contact them and ask. Most likely they will tell you to keep it at this stage. If not they will likely arrange a courier to collect from you- you won’t have to do anything apart from hand it over.

CarrotVan · 23/12/2025 10:34

In the time you’ve spent thinking/posting about it you could have resolved it with a quick phone call.

I am a massive over thinker which leads to procrastination like this so I totally understand the overwhelm but just call them so it’s not hanging over you

ArcticGrass · 23/12/2025 10:45

Keep the cheese, they'll have insurance to cover things like this.

665theneighborofthebeast · 23/12/2025 10:56

Keep the cheese. After Christmas write them an amazing review. Leave out the double delivery so they don't get deluged by scammers, but everything else ⭐⭐⭐⭐⭐

Sartre · 23/12/2025 11:00

I would email them to explain the other set was dumped on your doorstep by DPD this morning without them even knocking. You’re super busy and don’t have time to drop it at a DPD store or whatever so what would they like you to do.

I suspect they will just say keep it.

FOJN · 23/12/2025 11:02

They can't charge you twice for cheese you only ordered once. They had the contract with the delivery company who screwed up, not you, so why do you think they would ask you to take responsibility for returning it. Call them and tell them you received a notification and found the "lost" order on your doorstep. You can tell them it's available for collection and let them decide what they want to do.

theunbreakablecleopatrajones · 23/12/2025 11:54

If you don't want to call them because you don't want to risk being asked to return it, then don't. Just keep it, it's perishable so nothing to be done.

They won't ask you to return it, but if you're stretched, no need to call.

theunbreakablecleopatrajones · 23/12/2025 11:54

665theneighborofthebeast · 23/12/2025 10:56

Keep the cheese. After Christmas write them an amazing review. Leave out the double delivery so they don't get deluged by scammers, but everything else ⭐⭐⭐⭐⭐

yes!

HelloCheekyCat · 23/12/2025 11:59

They really wouldn’t want it back, it’s been too long out of the chilled delivery supply chain to guarantee quality/safety so they would have to bin it.
try posting it on Olio if you want to pass it on to someone else

FantasiaTurquoise · 23/12/2025 12:00

So explain that. Just let the company know that both deliveries have arrived and ask them what they would like you to do, but say in the email that you do not live near a post office/evri store and will not be able to return the extra cheese until after Christmas.

They've probably written off the cost of it, especially as it's perishable so they can't resell it, and will let you keep it, but you'll feel better if you keep it with their blessing.

This definitely isn't your problem and they will know that, but it's also sad for businesses to lose income thanks to the crapness of delivery companies. Hopefully they can claim it back off the courier company anyway.

MotherofPufflings · 23/12/2025 12:02

They cannot ask you to pay for the cheese and they will not be able to resell it so won't want you to return in. So just call them and chill out. I mean this kindly, but you're making a mountain out of a molehill and it could all have been sorted by now.

TheShiningCarpet · 23/12/2025 12:04

I would have no issue keeping the cheese and wouldn't attempt to resolve it