AIBU to keep the cheese?

[dontmalbeconme]

Ordeted a pricey delivery of fancy Christmas cheese from a specialist cheese shop, which was due to be delivered on 19th. It didn't arrive. Spoke to the company who were super helpful, and it seems they'd been collossally let down by DPD. Customer Services were absolutely fabulous, advised they'd had widespread delivery issues and arranged to send out a replacement order, which arrived yesterday.

I've now just had a notification to say my order is arriving today, and a message apologising for the problems with my original order.(I suspect they've done a blanket resend of all the orders in the affected shipment).

What do I do?

I don't want to pay twice for extra cheese we don't need as it was expensive and it's Christmas, so an expensive month!

I can't see the point in refusing delivery/sending perishable cheese back (it's mostly stinky soft cheeses rather than hard cheese), as it'll just get binned.

I did wonder about the food bank, but they don't have refridgeration and so don't take perishsbles.

Do I just accept it as 'bonus' cheese? I feel a bit bad as it's the cheese company who lose out, and it's not their fault and they bent over backwards to resolve the issue with fabulous customer service.

I would just keep it and not tell the company.

I had similar happen with a nursing top when I was heavily pregnant, I explained to the company I didn't have capacity to go to the post office but they could arrange collection, they let me keep it.

I would ring and ask them to arrange collection and realistically they are likely to say keep. If they don’t they will need to arrange collection, you haven’t capacity to send it back.

You keep pushing back on people telling you to contact the company. A quick email is not going to disrupt your arrangements that much and you've spent time typing on here, so what's the difference really? They're aware of the situation so just give them the update and ask them what they want to do and explain that if they need the cheese back then your plans are such that they will need to arrange collection. They can't charge you twice because you ordered once.

Personally I would just call them.

If it's a DPD issue, they will have had to pay for the cost of replacements, so the Cheese Company won't lose out.
I had this earlier in the year - and now I have two beanbags having only paid for one! I phone the company and they said it's on DPD.
Enjoy your bonus!

If their customer service is that good they'll either pay for a return courier themselves, as it was their error and therefore up to them to sort out, or (more likely) they'll tell you to just keep it and waive the cost.
If they did say you need to pay for the second lot, you'd be within your rights to laugh in their face. But I suspect they won't.

You're way overthinking the cheese. Email them and explain. Ask them if they want to collect it. They won't. That's it. Not sure why it's taking up any of your headspace really.

Cheese freezes...

Of course you’re not going to have to pay for the second cheese. It’s not your fault the delivery got messed up. They won’t be able to sell it now, so they’ll tell you to keep it. This is a non issue. Just go and enjoy the cheese.