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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

The bloody service charge!

434 replies

Ilovemychocolate · 23/12/2025 08:55

Went out to eat twice yesterday…we are in Bath for a festive visit.
Both times our bill came with service charge added.
Both times I sent it back and requested they remove the service charge.
Now I know it’s Christmas, but adding the service charge, without informing the customer it’s completely their choice to pay it, is a year round practise.
I am not against tipping, but it infuriates me when it’s automatically added to my bill with the expectation I will pay it!
An I unreasonable to ask the restaurant to remove it every time?

OP posts:
AntiqueVases · 23/12/2025 17:29

The difficulty is that in a group, no one wants to be the person who says “this is ridiculous, I’ll get it removed” so the cheeky restaurants get away with it.

also those of you who say it saves you working it out…how hard is it to calculate 10% which I believe to be standard.

I rarely go out to eat. It’s a rip off these days and not even pleasurable. The money saved pays for the mounjaro!

RaraRachael · 23/12/2025 17:30

Eating out is ridiculously expensive anyway without service charges being added on. I always ask for it to be removed but I think they work on the assumption that people will be too embarrassed to do this.
I don't leave a tip either.

Megifer · 23/12/2025 17:31

Newdaysameday · 23/12/2025 17:26

They’re not paying directly to the staff, in fact that’s illegal.

All tips are paid to the restaurant and declared by law and tax is deducted before distribution. Exactly as wages are and paid by the employer

You said tips top up the wage.

Customers tip. Meaning their tip tops up the wage. (Going off your view,)

So its correct to say its not the customers responsibility to directly top up their wage.

Also cash tips directly to the worker is in no way unlawful.

Vivi0 · 23/12/2025 17:35

I was speaking to a restaurant owner who told me that service charges are essentially standard now, given that so few people actually tip.

JDM625 · 23/12/2025 17:35

canklesmctacotits · 23/12/2025 16:48

Interesting hearing Brits complain that tipping is an American import and they won’t indulge in it. In NYC the minimum wage for wait staff is $16.50/hr. Surprisingly, that’s about £12.20/hr which I think is the national minimum wage in the UK? It’s possible for employers to pay under $16.50/hr but they have to make up the difference from tips or their revenue - either way, wait staff are guaranteed a minimum of $16.50/hr and you can tell which establishments pay under and which ones hand over all tips to staff. We - meaning customers - STILL tip 20%, because we know it’s a shit job, exhausting, minimum job security, not the best social security safety net, and staff are either young people paying their way through college, or looking for better work, or having to actually raise a family on these wages. If we can afford to eat out, we’re automatically better off than these workers and it’s just a cost to be taken into account when deciding whether to go out or not. Menu price + tax + tip. It’s not a human right, it’s a luxury that has to be costed like other luxuries. No need to be stingy, some jobs are shit. And yes, we also tip valet parking people, we tip building staff (in my condo building it totals around $3000 each year, and they’re all union staff already), we tip the mail man and the UPS guy and the newspaper delivery guy etc etc. The issue is the disparity between those who have and those who don’t. The UK is heading towards a similarly huge divide, hence the people in the middle complaining the loudest.

Out of interest do you also tip nurses, carers, phlebotomist, receptionist at the Dr's surgery, trash collectors, street sweepers, cashier at supermarket etc? In the UK, health professionals that could be working 12hr night shifts and other unsocial hours, are NOT allowed to to accept cash payments and any gift over X amount must be declared. Is is the same in the US or do you tip ALL people providing a service?

Newdaysameday · 23/12/2025 17:35

RaraRachael · 23/12/2025 17:30

Eating out is ridiculously expensive anyway without service charges being added on. I always ask for it to be removed but I think they work on the assumption that people will be too embarrassed to do this.
I don't leave a tip either.

let’s correct that for you

It is ridiculously expensive for restaurants to buy in food, deliver it and staff and upkeep their premise nowadays.

Newdaysameday · 23/12/2025 17:37

JDM625 · 23/12/2025 17:35

Out of interest do you also tip nurses, carers, phlebotomist, receptionist at the Dr's surgery, trash collectors, street sweepers, cashier at supermarket etc? In the UK, health professionals that could be working 12hr night shifts and other unsocial hours, are NOT allowed to to accept cash payments and any gift over X amount must be declared. Is is the same in the US or do you tip ALL people providing a service?

Just because some jobs are grossly underpaid doesn't give reason to not tip in restaurants.

Such a strange mentality.

And for the record refuse collectors and phlebotomists are not on minimum wage

Crushed23 · 23/12/2025 17:41

Newdaysameday · 23/12/2025 17:24

I get the feeling on here that there’s a lack of understand about what waiting tables means.
How anyone can compare it to stacking shelves is beyond me.

There’s a also a real lack of understand about how hard it is to make a profit in a restaurant right now. Food costs and energy prices are through the roof.

perhaps though with the minimum wage being increased again shortly restaurants may well just increase their prices and get rid of service charge. Which ever way you look at it service charge is just part of the cost of eating out whether that is separated or included within the food price. Currently it’s separated but either way it needs to be paid

Since opting out of the service charge is becoming normalised (as evidenced by several posters on this thread saying they always ask for it to be removed), restaurants will be forced to move to an all-in price, like other food establishments (coffee shops, takeaways etc.).

Surely you don’t think the job of wait staff at a sit-down restaurant is more difficult and physically demanding than that of a barista? A barista who is on their feet all day, making coffees, toasting sandwiches, mixing smoothies, operating dishwashers, clearing tables, sweeping the floor, cleaning customer loos, dealing with MANY more customers over the course of a shift. They’re not getting their NMW wages supplemented by 12.5% service charge on orders, are they?

It’s one thing to say that the service charge is there so restaurants can cover labour costs and make a profit (which I don’t disagree with), it’s quite another to suggest it’s needed because waiting tables in a sit-down restaurant is uniquely gruelling among low-paid jobs, because the latter is a nonsense.

canklesmctacotits · 23/12/2025 17:43

JDM625 · 23/12/2025 17:35

Out of interest do you also tip nurses, carers, phlebotomist, receptionist at the Dr's surgery, trash collectors, street sweepers, cashier at supermarket etc? In the UK, health professionals that could be working 12hr night shifts and other unsocial hours, are NOT allowed to to accept cash payments and any gift over X amount must be declared. Is is the same in the US or do you tip ALL people providing a service?

Nurses (until a couple of weeks ago 🙄) were deemed professionals meaning there are state and federal rules around pay scales. They’re not paid huge salaries, but a RN and a policeman would earn enough to raise two children in the suburbs decently.

Carers: yes, they would get an annual bonus from their employers. We give as much to our cleaning lady, gave annual bonuses to our nanny (who, back then, was paid $25/hr). Note that there’s no “dole” equivalent or straightforward NHS equivalent. Lots of things are paid out of pocket so wages are higher.

Trash collectors: in NYC this is a highly coveted job! The conditions and pay and pension are immense. It’s not unknown to be taking home 6 figures, union conditions and a copper plated pension.

Cashier: no, no tips. Minimum wage only. This job isn’t considered as difficult as wait staff.

It’s a completely different mindset, really. The base assumption is that nobody is looking out for anyone. From there you’ll find lobbying for a minimum wage, better work conditions, higher pay. Add it all together and some professions are incredibly highly paid and stable, others less so. So it’s culturally accepted that those with more give (by eg tips and bonuses) more to help even out. It’s the privatization of welfare, really. And I think that’s probably where the UK is headed.

MyrtlethePurpleTurtle · 23/12/2025 17:44

Terfarina · 23/12/2025 14:56

When people work in restaurants there is an understanding that your base salary is £x and you can expect to make £y in tips. People take these jobs on that basis. Tips/service charge are not a new thing.

In an ideal world these careers would have higher salaries commensurate with the calibre of staff the restaurant wishes to employ. For that to happen prices would have to be increased - how would those of you too tight to tip feel about that?

By removing service charge or failing to tip you are not 'sticking it to the man' - you are negatively impacting on the income of very low paid staff who are working hard to ensure you have a good time. If you can afford to eat there, you can afford to pay service charge.

When people work in restaurants in the UK there is an understanding - no, a legal obligation - that they will be paid (at least) the minimum wage. There is also an understanding (no, a legal restriction) on tips being used to bring up pay to the minimum wage. We do not operate on a US tips only system

Puzzledandpissedoff · 23/12/2025 17:45

I also think it's really patronising ...

In that case you'd absolutely hate the American practice of "hooking them up", @dynamiccactus

It involves tipping staff not after a service is provided but before, on the basis that it's more use that way because it'll ensure even better service Hmm

MyrtlethePurpleTurtle · 23/12/2025 17:46

FrizzyFrizbee · 23/12/2025 14:59

I agree with you 100%. It’s not as if the job waiting staff are doing is especially skilled, stressful, difficult, challenging, requiring special skills or talents, or even particularly unpleasant.

I would rate far more highly the job of a care worker, especially those caring in challenging scenarios on low pay. Waiting at tables is not even near it. Do care workers get tips? I suspect not.

In my mother's case, care workers were explicitly prohibited from receiving tips or gratuities

Havanananana · 23/12/2025 17:46

@Newdaysameday I'm struggling to understand your points.

As you say, tips top up the wages of the staff, but the question is why should they? In what other business is the customer expected to subsidise the employers' costs through the addition of a mandatory service charge?

There is a national shortage of serving staff - and of kitchen staff. Perhaps the reluctance of employers to pay decent wages is a factor. The national minimum wage is all well and good, but there is no enhanced minimum rate for evening and weekend working, or for Bank Holiday working.

There is no lack of understanding of how hard it is for a restaurant to make a profit. Like all businesses, restaurants have to deal with increased costs in the form of price rises for materials, staff, rent, utilities, finance and so on. Restaurants are not unique in this. What people are realising is that the quality of what is being offered - the food, the level of service - is being compromised by restaurants trying to reduce costs while charging more for a poorer product. Restaurants are alone in attempting to charge customers extra through increased "service charges" and "cover charges" and people are noticing and complaining.

And yes - I've seen the profit and loss accounts of restaurants and hotels, having run a restaurant and worked in hospitality for many years (including recently). UK restaurants have been put out of business by corporate companies cutting costs and holding down wages while being mortgaged (or leveraged) to the hilt. Now that interest rates have risen and consumer spending has collapsed, these chains are going bust as they were never really profitable in the first place. They existed to make enough money to pay the interest payments to their financial backers, not to make a profit per se, and once that becomes impossible they cut costs until the product becomes so poor that nobody will work for them and nobody will eat there.

Wrenjay · 23/12/2025 17:49

£5 on a £200 bill is derisory. I have worked very hard in catering and I think a service charge could be fair. Now it is normal to pay waiting staff a minimum wage. They work far harder than you, as a customer, know. I worked on functions mainly and only got a very low wage (70s to 90s) before a minimum came in. Many people think waiting at table is all they do: The knowledge you have to have for functions, silver service do's, boxes at racecourses (think Ascot) is at a professional level, so staff on the minimum are badly paid and do not have a union to fall back on. The level of ignorance on the part of guests is astonishing.

MyrtlethePurpleTurtle · 23/12/2025 17:49

pinkspeakers · 23/12/2025 15:00

Are you absolutely sure there was no mention on the menu/bill that an optional service charge and been added and could be removed? I'd be very surprised.

Personally I just see it as a required cost of eating out and would always factor it in. YABU.

As a matter of law, service charges must be disclosed on the menu etc prior to ordering - ie they can't just be added to a bill without warning. So I think it highly unlikely it wasn't shown on the menu

JDM625 · 23/12/2025 17:51

canklesmctacotits · 23/12/2025 17:43

Nurses (until a couple of weeks ago 🙄) were deemed professionals meaning there are state and federal rules around pay scales. They’re not paid huge salaries, but a RN and a policeman would earn enough to raise two children in the suburbs decently.

Carers: yes, they would get an annual bonus from their employers. We give as much to our cleaning lady, gave annual bonuses to our nanny (who, back then, was paid $25/hr). Note that there’s no “dole” equivalent or straightforward NHS equivalent. Lots of things are paid out of pocket so wages are higher.

Trash collectors: in NYC this is a highly coveted job! The conditions and pay and pension are immense. It’s not unknown to be taking home 6 figures, union conditions and a copper plated pension.

Cashier: no, no tips. Minimum wage only. This job isn’t considered as difficult as wait staff.

It’s a completely different mindset, really. The base assumption is that nobody is looking out for anyone. From there you’ll find lobbying for a minimum wage, better work conditions, higher pay. Add it all together and some professions are incredibly highly paid and stable, others less so. So it’s culturally accepted that those with more give (by eg tips and bonuses) more to help even out. It’s the privatization of welfare, really. And I think that’s probably where the UK is headed.

Thank you for explaining.

MyrtlethePurpleTurtle · 23/12/2025 17:53

Newdaysameday · 23/12/2025 15:31

If you don’t want to tip eat at Maccie D’s or such like

Or - don't tip...

MyrtlethePurpleTurtle · 23/12/2025 17:55

Puzzledandpissedoff · 23/12/2025 15:29

So still no answer as to why wait staff should be singled out for tipping when it doesn't apply to others doing equally hard jobs with lengthy hours ...?

I agree.

A friend of mine - kind and generous - does not tip. She works on minimum wage in a demanding role and does not get tipped for going above and beyond (like most minimum wage roles) and does not see why staff in hospitality and hairdressing should be singled out for special treatment

Hackedoffinoldage · 23/12/2025 17:56

Celestialmoods · 23/12/2025 11:17

It’s fine to ask for the service charge to be removed and it’s fine not to tip. Tipping is something that should be discretionary if the customer feels the service warranted it.

I hate how tipping is supposed to be based on a percentage of what was ordered. It makes no difference to the service received or waiting staff workload whether they bring out champagne and lobsters or a baked potato and Diet Coke. Percentage tipping is pretentious bollocks.

Totally agree. It’s absolute nonsense. I hate the expectation of tipping, especially when out in a group and the awkwardness of having to ask it to be removed from the bill. If I do want to tip, I’ll decide how much thanks!

Wrenjay · 23/12/2025 17:56

MyrtlethePurpleTurtle · 23/12/2025 17:46

In my mother's case, care workers were explicitly prohibited from receiving tips or gratuities

Waiting staff are highly skilled: especially at functions. If you have a surly waiter that means they are not trained properly. How to deal with accidental spillages is another aspect, how to lay a table with cutlery, napkins, glasses, cruets, service of coffee, wine etc. It took me 5 years and I still didn't know everything. It is nothing like a caring job, but sometimes clearing vomit does occur as well.

Crushed23 · 23/12/2025 18:04

Wrenjay · 23/12/2025 17:56

Waiting staff are highly skilled: especially at functions. If you have a surly waiter that means they are not trained properly. How to deal with accidental spillages is another aspect, how to lay a table with cutlery, napkins, glasses, cruets, service of coffee, wine etc. It took me 5 years and I still didn't know everything. It is nothing like a caring job, but sometimes clearing vomit does occur as well.

I agree that waiting staff are highly, highly skilled. I’ve seen the way staff at Wagamama place a piece of paper and a pair of chopsticks down on the bench. It’s exquisite. The service charge is 12.5% but I round up to 20%, especially if they scribble a number on my piece of paper beautifully.

Bruisername · 23/12/2025 18:08

In some jobs, like carers, tipping is prohibited to prevent abuse

I don’t believe waiting staff are particularly skilled compared to other minimum wage jobs but I will tip if service has been good. I would rather pay more for the food etc than have to e service charge (although I don’t object to service charge for a large group)

but actually the last two places I’ve been there has been no service charge and they’ve skipped past the tip selection on the card machine before giving it to me. So it certainly isn’t all restaurants.

RaraRachael · 23/12/2025 18:11

Newdaysameday · 23/12/2025 17:35

let’s correct that for you

It is ridiculously expensive for restaurants to buy in food, deliver it and staff and upkeep their premise nowadays.

My pension hasn't gone up in relation to the increase in eating out prices so to me it is ridiculously expensive.

MyrtlethePurpleTurtle · 23/12/2025 18:13

Crushed23 · 23/12/2025 16:38

Of course they are providing a service. When a customer asks where something is and they direct them, or a customer can’t reach a product on a shelf and they get on a step ladder to retrieve it, that’s a service. Stacking shelves and keeping shelves and aisles organised, and floors clean of spillages and other mess, is providing a service. It’s hard, physically demanding work and pays NMW. Are you seriously telling me you don’t tip these workers when you use a supermarket? How tight is that... 😐

"How tight is that... 😐"

Quite - I mean, if you can't afford to tip in a supermarket, then you shouldn't go shopping in a supermarket 😉

MyrtlethePurpleTurtle · 23/12/2025 18:21

Newdaysameday · 23/12/2025 16:45

The server is working for tips.

I think you don’t understand that.

There is a national shortage of waiting staff. If thy made no tips that shortage would be even more acute and you’re right there probably wouldn’t be a server.

If you don’t tip you are being propped up by all the people that do.

With apologies if you don't live in the UK or haven't done so for a few decades - but here here in the UK we work for a wage. And for a number of years now we have had a minimum wage and it's illegal for employers to make up wages to the minimum wage by way of using tips to do so