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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think parcel delivery companies take the absolute piss?

48 replies

ElBandito · 13/12/2025 12:24

Next day delivery - can be days late but there's no come back because although you paid for it the time scale is just a suggestion on their part, not an actual commitment.

Delivery to your door - yeah, but as long as there's a picture it doesn't matter if it's someone else's door, in another town. Or, yeah but we chucked in vaguely into your drive way, but it was raining and we didn't want to get wet, and it doesn't matter that it was a card board box.

Fuckers.

OP posts:
snowlaser · 13/12/2025 12:26

If you don't like it drive to a shop and buy things in person.

This is what we used to do for EVERYTHING not that many years ago.

Alternatively accept that the only way the online shopping can be as cheap as it is is by parcel companies paying virtual slave labour wages, and for that you're never going to geta rolls Royce service.

sleepyjessie · 13/12/2025 12:29

At this time of year I tend to have a lot more grace for them. There were literally thousands of parcels at my small town’s Evri shop today. And that’s just the ones to be picked up, let alone the number that must be being delivered to doors.

mondaytosunday · 13/12/2025 12:31

@snowlaserwhat? Some companies (many) only sell online. Some people can’t get to shops. Some people actually buy for other people.
If you pay for a delivery service that service should, pun intended, deliver. That’s not to a neighbour, that’s not to a random address, but to you. In the time specified.

ElBandito · 13/12/2025 12:33

I think I would happily pay more for accurate delivery.

Ive probably been spoilt because my Evri delivery guy, who was the delivery guy for years, has just retired and the replacement(s) are just rubbish.

OP posts:
TheNightingalesStarling · 13/12/2025 12:37

I found my amazon parcel the other day, after reversi g onto my driveway in the dark, inches away from my car wheels after opening my car door.

The delivery photo shows it next to my door... but it was extremely windy. All the other companies but them behind the bins.

Mum2Fergus · 13/12/2025 12:42

snowlaser · 13/12/2025 12:26

If you don't like it drive to a shop and buy things in person.

This is what we used to do for EVERYTHING not that many years ago.

Alternatively accept that the only way the online shopping can be as cheap as it is is by parcel companies paying virtual slave labour wages, and for that you're never going to geta rolls Royce service.

Agreed. And stop ordering things for delivery when you know you’re not going to be in to take delivery.

NemesisInferior · 13/12/2025 12:45

snowlaser · 13/12/2025 12:26

If you don't like it drive to a shop and buy things in person.

This is what we used to do for EVERYTHING not that many years ago.

Alternatively accept that the only way the online shopping can be as cheap as it is is by parcel companies paying virtual slave labour wages, and for that you're never going to geta rolls Royce service.

Meanwhile, in the real world, it's not unreasonable to expect a company to actually do their job competently.

Loobyloo68 · 13/12/2025 12:45

I was a courier for 20 years, my advise is get a parcel box, people moan about delivery but don't have anywhere to leave parcels,

snowlaser · 13/12/2025 12:47

mondaytosunday · 13/12/2025 12:31

@snowlaserwhat? Some companies (many) only sell online. Some people can’t get to shops. Some people actually buy for other people.
If you pay for a delivery service that service should, pun intended, deliver. That’s not to a neighbour, that’s not to a random address, but to you. In the time specified.

Sorry I don't buy all this. This is a classic "first world problem" - people can have anything they want delivered to their doorstep within 24 hours...that's amazing! It's incredible! Ane yet they are still not happy because the box got a bit soggy in the rain.

It just shows that quite frankly people don't realise how lucky they are. I remember old people saying it when I was young, now I get their point.

User74939590 · 13/12/2025 12:49

Loobyloo68 · 13/12/2025 12:45

I was a courier for 20 years, my advise is get a parcel box, people moan about delivery but don't have anywhere to leave parcels,

That relies on:
a. Courier turning up
b. Courier reading the instructions

Lifestooshort71 · 13/12/2025 12:52

Mum2Fergus · 13/12/2025 12:42

Agreed. And stop ordering things for delivery when you know you’re not going to be in to take delivery.

I was in for delivery! First-floor flat but mine and 6 others left just inside one of the two entrances on the ground floor. I paid £4.99 for delivery and if I hadn't been in when I got the email and scampered down to rescue them, my parcel and the others would have walked!!

LordBummenbachsMagnificentBalls · 13/12/2025 12:53

YANBU op. I’ve got a garden storage box next to my porch with a big red sticker which says “please place parcels here”, have on numerous occasions come home to find parcels laying on the step in the rain 2 feet from the clearly visible box.
Also once found a pile of parcels for different houses in the next street over dumped over my gate. I live in a cul-de-sac and there’s an alley next to my house which leads to a different street, the driver probably thought they could walk the parcels through and was frustrated to find they were in the wrong street and gave up.
I walked the parcels round to the recipients later and they all said they’d already got a message saying parcel delivered with no photo 😂

ElBandito · 13/12/2025 12:54

snowlaser · 13/12/2025 12:47

Sorry I don't buy all this. This is a classic "first world problem" - people can have anything they want delivered to their doorstep within 24 hours...that's amazing! It's incredible! Ane yet they are still not happy because the box got a bit soggy in the rain.

It just shows that quite frankly people don't realise how lucky they are. I remember old people saying it when I was young, now I get their point.

If I could pay for and get a delivery within 24 hours I wouldn't be sitting here waiting for a parcel over 48 hours after it should have been delivered.

OP posts:
gogomomo2 · 13/12/2025 12:57

I get everything delivered to local coop who seem to accept all parcels, so much easier. Big amazon packages you can send to Waitrose even. Never had an issue

Ballondor · 13/12/2025 13:00

I’ve found a slightly different issue to your next day delivery problem. I sometimes nominate a day for a delivery because I know I’ll be in - but they ignore it and deliver it the day before or another random day, and it inevitably ends up with a neighbours or getting rained on sitting on the step.

jeremyclarksonsthirdnipple · 13/12/2025 13:06

I agree with you OP. I always pay next day delivery and to be fair it ususally arrrives if Evri aren't delivering it! Well when I say arrives it ends up somewhere in the vacinity..under the hedge..in the garden waste bin.. next door but 3 lol. I am way too busy to be queueing in shops and more than that I have zero inclination to do so. What rankles me the most though is when I am at home and the delivery arrives and they do not knock or ring the bell they just dump and go ugh so bloody frustrating! I am just glad we don't live on a main road or where people are passing by to clock the abandoned packages.

vanillalattes · 13/12/2025 13:07

I think this must be really area dependent as we never have an issue with parcels here. They always turn up on time, are left in our safe space if needed and the couriers are always friendly.

ChrisMartinsKisskam · 13/12/2025 13:11

Loobyloo68 · 13/12/2025 12:45

I was a courier for 20 years, my advise is get a parcel box, people moan about delivery but don't have anywhere to leave parcels,

I have a sign on my gate that says any parcels throw over the gate thanks

the gate can’t be seen from the rd and it’s very secure the couriers that drop off parcels and my postman have all said that it’s great as they know where to put stuff

I also have a bin on the path with my house number clearly on the bin so drivers know which house / path is mine

ConcernedOfClapham · 13/12/2025 13:13

I expect they’re extremely overworked,
and horribly underpaid at this time of year.

I don’t envy them.

Redpeach · 13/12/2025 13:17

ConcernedOfClapham · 13/12/2025 13:13

I expect they’re extremely overworked,
and horribly underpaid at this time of year.

I don’t envy them.

I agree

Luckyingame · 13/12/2025 13:19

NemesisInferior · 13/12/2025 12:45

Meanwhile, in the real world, it's not unreasonable to expect a company to actually do their job competently.

Absolutely.

cramptramp · 13/12/2025 13:20

Haven’t had any trouble with any of the parcel delivery companies. All have delivered on time and handed the parcels to us. I’m talking about DPD, Evri, Yodel, Amazon and Royal Mail.

YourOnMute · 13/12/2025 13:20

ConcernedOfClapham · 13/12/2025 13:13

I expect they’re extremely overworked,
and horribly underpaid at this time of year.

I don’t envy them.

I imagine this is true. But there has been a real decline in delivery.
I'm usually at home and every delivery I've had recently has been just left outside my front door. Don't even bother to ring the bell to see if anyone is at home- because I am. I had an art print damaged because of this.
I know someone who works in a local shop which is a pick up/off point for parcels and she said the delivery guys have gotten really shoddy in the last year. Leave parcels behind, don't deliver everything they have etc. I was at another shop dropping a return and the guy advised me to take a picture of the box with their label on it because so many go missing.

Oldandgreyer · 13/12/2025 13:25

Some of them are really lovely and helpful. One poor woman (she won't last long) parked too far up the street and had to go back to get the second parcel for next door which she was leaving with us as one of them was a signed for.

newrubylane · 13/12/2025 14:00

I've had two totally crushed parcels this week. One had a massive hole in it. It was pure luck nothing had fallen out. The other was crunched and the item inside was dented. Both Royal Mail.

Evri, meanwhile, finally delivered something a week after they had claimed to. The only reason I hadn't already complained was because the original email had a later delivery date (the day before it actually came) so I hadn't realised until then that it was missing.

Our local Amazon drivers are pretty good, at least. Although a few years ago one of them did just dump the whole village's parcels outside one woman's house and she ended up driving round delivering them all.