This.
I've actually just got off the phone with my HA about my bathroom floor. Apparently, the issue is a cleaning/decor issue. There is no leak, and nothing needs to be repaired.
The limescale is there because there are always puddles on the bathroom floor, no matter how many times a day we dry it, because the floor is not level, and water drains from the shower to everywhere. There are also holes in the floor.
When you shower, the water streams out of the shower and gathers behind the toilet and around the sink. We do dry the floor immediately after a shower, but it's not easy to get a towel or mop behind the sink or toilet, so 5 minutes later, the floor is wet again. I dry the floor every time I go to the toilet, and I WFH and have a very weak bladder. It is wet in the pictures I just took for my strongly worded email to the complaints team.
We've tried everything from Harpic toilet cleaner to industrial-strength kettle descaler to clean the floor, which is scrubbed and mopped weekly. The limescale is so built up due to the leaks, dips in the floor and puddles that it cannot be removed. This "cleaning and decoration issue" has now ruined the kitchen light fitting. I'd also love to know what the fuck they think we are doing in the kitchen to cause the "cleaning and decoration issues" on the ceiling, because to me it is plainly, 100% water damage from the leaking bathroom. A toddler who watches Bob the Builder could tell you that.
The hole in the picture is actually in the shower itself. The other corner of the shower is the same.
If I were allowed to pay to fix this myself, I would. I'd rip the entire bathroom and kitchen out and start again with my own money.
There is no light in the kitchen because it exploded about a month ago. I'm also not allowed to pay to fix that myself, even if it could be fixed, which it can't because the bathroom is still leaking.
My Dad is a retired builder; he spent his entire life building extensions, refitting kitchens and bathrooms, etc. I used to spend summers working with him. DD's boyfriend is a plumber, and another child is also dating a plumber/bathroom fitter. If I were allowed, I would gut the whole house down to the bare bones and start again, but I'm not. Instead, I have to put up with living like this.