They don't want to.
Most people won't know they sell records because they don't. It's just this one.
It feels like a token charity gesture.
The advert is hard to understand, the dead person element is strong amongst this thread .. the sullen teenager didn't come across as anything other than terrified as did the sister. There was no joyous family moment in there.
It certainly isn't uplifting, but maybe they've been concerned about the budget too.
Let's just think about a jumper costing £240.