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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Currently away for the weekend, is this acceptable?

651 replies

DBD1975 · 05/10/2025 02:46

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

Currently away for the weekend, is this acceptable?
OP posts:
Thread gallery
18
Gardenservant · 06/10/2025 23:12

3flyingducksarrive · 05/10/2025 03:18

I'd be disappointed not to get the freestanding bath if that was what I was expecting.

Why this thing about freestanding baths? When you are in the bath what difference does it make freestanding or not. Freestanding baths in the bedroom,which I have seen in hotels, are especially unwelcome as they make the bedroom humid if used.

CantBreathe90 · 06/10/2025 23:15

DBD1975 · 05/10/2025 03:03

Booking was done over the telephone by my husband.
When I asked to change rooms they advised we should have been told at the time of booking it was an accessible bathroom, my husband doesn't recall being told this when he booked.

Mine can barely recall his own shoe size or where he works. I would put exactly 0 trust in what he said he spoke to someone on the phone about a week prior.

Maybe yours is different.

anon666 · 06/10/2025 23:30

Sorry, I clicked YABU because I wasn't sure £440 for a weekend was that much, but yes, now having RTFT I agree with you.

I personally understand liking to have a bath and I have had problems in "luxury" or high end hotels giving us tiny or crap rooms.

My poor husband has had to suffer me sulking when we have been given a tiny boxy room with only a shower.

I do feel if you're paying a lot, the room should be up to that, and that bathroom is basic, not luxury.

Redflagsabounded · 06/10/2025 23:35

I was allocated an accessible room recently on a work trip and it was lovely - nicer than my colleagues' rooms. It had a wet room shower and a fair amount of equipment but nicely done. That literally looks like a hospital bathroom. That's not 'deluxe.'

Sugarnspicenallthingsnaice · 06/10/2025 23:51

iontheprize · 06/10/2025 22:50

you can do a room tour on the website which shows a much more basic bathroom then what you've shared. it does have a bath, but its a very functional space. They very clearly state "All Deluxe rooms have large queen-size beds, and en-suite bathrooms, most of which have showers over the bath"

Thank you for posting that, clearly OP is trying to mislead us into supporting her way of thinking.

I'm a glass-half-full person and the accessible setup looks brilliant for a bit of sexy fun in the shower (which DP and I are too clumsy and inflexible for these days, otherwise).

Delphiniumandlupins · 06/10/2025 23:53

Does the hotel website, with the photos of the lovely bathrooms, have their pictures labelled "deluxe room"? Can you check what other categories of room they have and how high deluxe comes (website like booking.com will usually show options like Standard, Premium, Super Deluxe, etc). If the pictures of deluxe rooms all show baths or the pictures are unlabelled but deluxe is the highest category, I would definitely expect a bathroom like the ones pictured. Maybe you can make the point that their accessible bathrooms could/should be finished to a better standard. I don't think £220 a night is cheap.

TheCheekyCyanHelper · 07/10/2025 00:18

dontmalbeconme · 05/10/2025 04:30

Oh, I just saw £440 for 2 weekend nights. So Travelodge/Premier Inn/other low end hotel. Yeah, suck it up. Its a room, that's all you can expect for £cheap.

Wtf are you talking about, that isn't cheap.

Daygloboo · 07/10/2025 00:22

DBD1975 · 05/10/2025 02:46

Would appreciate views on whether or not I am being unreasonable in thinking en-suite facilities are not acceptable.

We have paid £440 for a weekend break in the UK. I am not happy and asked to move rooms but was told not possible as fully booked.

Don't know if I am being unreasonable and others would find this shower room acceptable or I am not being unreasonable and it is not what others would expect.

I'd forget about it while you are.there or you will ruin your weekend. .aubergine tackle.itvwhen you get home.

Arcencielle · 07/10/2025 01:32

YANBU
I would be very disappointed too but I find more and more with hotels that it’s become quite binary and unless paying $$$$ rooms and bedrooms tend to be very basic at best, if not tired and dirty.

changeme4this · 07/10/2025 02:22

I would expect what’s in the promo photos. As you mention if the booking confirmation doesn’t say anything about accessible, I think you have a genuine issue.

ps I’ve never understood why disability ensuites have to look so stark…

Moimoimoimoimoimoiandanother · 07/10/2025 03:30

MaidOfSteel · 06/10/2025 20:50

I know it’s not what the OP expected, but this bathroom is not grim. It’s a daily part of life for many of us with mobility impairments. And which we’re often forced to pay more for in hotels, if there is even one available.

It’s functional. It’s not grim.

But it is grim to have this bathroom when you're away if you don't have mobility issues.

FartyPants9 · 07/10/2025 05:19

SALaw · 05/10/2025 03:22

You have a husband problem, not a hotel en suite problem.

How is it a husband problem?

ProfessionalPirate · 07/10/2025 05:37

Moimoimoimoimoimoiandanother · 07/10/2025 03:30

But it is grim to have this bathroom when you're away if you don't have mobility issues.

I think it would be grim to have this bathroom even if you did have mobility issues! A pp has posted a photo of an accessible bathroom in an apparently similarly priced hotel that looks gorgeous, so it can be done. The OP’s hotel have missed the mark in terms of space allocation, design, and quality of the materials used.

FartyPants9 · 07/10/2025 05:56

IlovetoKnitandRead · 06/10/2025 22:39

Honestly some of the comments here have made me tearful. I have a disabled husband and that is what we expect and often they fall short. That us a very nice accessible wet room. I can still have a romantic weekend even if it does look 'grim' or 'like a hospital bathroom' . I hope you lot never have to experience not having access to a nice hotel or any sort of holiday because there are no accessible rooms or there are steps or no parking on site (the list goes on)

Accessible bathrooms in luxury hotels should NOT look like hospital bathrooms, there are tiles in existance that are available in colours other than white.

Why are you getting offended on behalf of your husband when you're not disabled yourself? I'm an ambulatory wheelchair user and that bathroom is indeed grim. It sounds like you're making your husband's disability all about yourself.

signiffig · 07/10/2025 06:06

anon666 · 06/10/2025 23:30

Sorry, I clicked YABU because I wasn't sure £440 for a weekend was that much, but yes, now having RTFT I agree with you.

I personally understand liking to have a bath and I have had problems in "luxury" or high end hotels giving us tiny or crap rooms.

My poor husband has had to suffer me sulking when we have been given a tiny boxy room with only a shower.

I do feel if you're paying a lot, the room should be up to that, and that bathroom is basic, not luxury.

The tiny room thing is always one to watch out for. They usually call it cosy double - it should be called a single. Come across windowless rooms too - which I’m not to keen on. Choosing hotel rooms has become quite tricky - it’s often noticing what they don’t tell you and which pictures they haven’t shown you. It’s not a clueless omission on the hotel’s part - they know what they are not telling you - they should own the fall out.

Yellowpingu · 07/10/2025 07:37

BuckChuckets · 06/10/2025 20:43

Has everyone missed the fact you've checked your booking and it says deluxe room, not accessible room? Keep us posted, OP, hopefully the hotel compensates you in some way!

Accessible rooms are often classed as deluxe as they have more floor space. Yes, disabled people often have to pay a premium despite the additional space being a necessity rather than a luxury.

BuckChuckets · 07/10/2025 07:51

Yellowpingu · 07/10/2025 07:37

Accessible rooms are often classed as deluxe as they have more floor space. Yes, disabled people often have to pay a premium despite the additional space being a necessity rather than a luxury.

Oh, I didn't know that!

mydogisthebest · 07/10/2025 08:32

independentfriend · 06/10/2025 18:30

The thing that's missing from that bathroom is a bath - that's where I'd base the complaint. Baths are good for eg. relaxing sore muscles in a way that showers can't match.

Everything else is much more subjective.

(I really like the look of that bathroom - no steps to trip over getting into and out of the shower, enough space to not have a shower curtain sticking to me and a seat. What I can't see is how slippery the floor is.)

Lots of bathrooms don't have baths. I hate them. A big walk in shower is a million times better and nicer.

I always make sure anywhere I stay has a proper shower not one over a bath. Thankfully more and more hotels are getting rid of baths and just having a nice big shower

Isitmybathtimeyet · 07/10/2025 08:36

For lots of people staying in a hotel is a rare chance to relax in a bath. When my kids were younger it was a joy to sink into a tub that I didn’t have to clear plastic toys out of and scrub down first. I stayed in a hotel last week that included a little tea light by the bath which made me laugh a little but I appreciated the gesture.

mydogisthebest · 07/10/2025 08:51

If people see the need for a bath then they should phone or email the hotel and make sure there is one.

I always make sure where I stay has a proper shower.

sittingonabeach · 07/10/2025 08:52

Many hotel bathrooms don't have baths anymore

sittingonabeach · 07/10/2025 08:53

@mydogisthebest the DH was supposedly told it was an accessible room so I would think unlikely to have a bath

Gossipisgood · 07/10/2025 09:17

Is it clean? Does the facilities work ok? How much time are you planning on spending in the bathroom over the weekend? I Can understand you being a bit disappointed if you were expecting luxury, however I wouldn't let this spoil your weekend. You'll be doing the same in that bathroom as you would in a luxury one (Wash, Pee, Poop) so don't give it too much head space & next time you book anywhere make sure you ask what you're getting if you're wanting something specific.

Molecule · 07/10/2025 09:19

sittingonabeach · 07/10/2025 08:53

@mydogisthebest the DH was supposedly told it was an accessible room so I would think unlikely to have a bath

But he doesn’t recall being told it was an accessible room, and certainly not it being explained that this meant forgoing a lovely bath etc. The wet room looks pretty shit to me; my mother is in a (hideously expensive) care home and her wet room is far better planned than that with loo and basin area well away from the fully accessible shower, which has good drainage so the entire floor is never wet.

And when on holiday lots of people like a luxurious bath, it’s the sort of thing you don’t have time for at home. So I reckon the op is right to be somewhat annoyed.

Daftypants · 07/10/2025 09:24

It looks basic and functional , clean enough I suppose but disappointing if you were expecting a bath to luxuriate in .
i myself don’t like wet rooms as everything gets wet and yucky and I dislike shower curtains .
i am wondering if your husband asked for a ground floor room , was actually told this was an accessible room and wasn’t listening properly ?