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Share your dilemmas and get honest opinions from other Mumsnetters.

Bought house but they’re still in it now!

404 replies

ItsOnlyRainFFS · 26/09/2025 17:44

So we exchanged contracts last week and completed by 10am today. We vacated our house by 12.30pm as our buyers keen to get in and contract said 2pm. The house we bought was supposed to be ready 2pm but it’s still
not ready! Now the seller (house we now own!) is saying they’re going to struggle to empty it by 8pm! And that sounds optimistic. They just don’t sound like they packed up properly. Anything we can do? Solicitor and estate agents shut.
We have put most of our stuff in storage - which is shut. We have though thankfully hired medium van which has our essential stuff in it. But we just want to unpack it now. We have 2 kids and have been at a bowling alley and kfc trying to kill time since school.
Would we be unreasonable to demand we move in 8pm?

OP posts:
CoolShoeshine · 26/09/2025 18:35

We had the same issue, it must happen all the time, particularly with self movers (i find professional removal firms incredibly quick at clearing properties).
We politely asked (via our EA) the vendors to hurry up and vacate because our removal men wanted to drop our stuff off and finish for the weekend. The lovely vendors accused us of harassment! Formally via their solicitors. Nobs.

SulkySeagull · 26/09/2025 18:36

I showed up to my new house with the old owners still moving out, I just walked in, started bringing stuff in and told them to hurry up and remove stuff (they tried leaving old shite behind). Then the guy asked us if we needed a tour of the boiler system and I said ‘no thank you!’ And ushered him out!

Crazyworldmum · 26/09/2025 18:36

Start moving in , tell te anything still there tonight will be vi side red yours

WimbyAce · 26/09/2025 18:36

Were your solicitors and estate agents not all over this? When we moved everyone was liaising and the estate agent kept pushing us demanding the keys even though the contract was 2pm.

Nodancingshoes · 26/09/2025 18:38

Same happened to us. We were out of our house by 12pm, went for lunch and arrived at our new home at 2pm - to find the previous owners not even half way moved out!! It was dark by the time we got in.

IMissTheSunshine · 26/09/2025 18:38

If you haven’t already arranged it - get the door locks changed asap!

BubblyBath178 · 26/09/2025 18:39

I would go and offer to help them pack. Not that I’d want to, or feel obliged, but it might get them out faster.

FuzzyWolf · 26/09/2025 18:39

Given you have children and the house will almost certainly be a complete state once they finally move everything out, I would go to a hotel. One of you stay with the children and the other one return to the house.

Get evidence of the time they vacate, evidence of the state they leave the house in, have a good night’s sleep at the hotel, move in over the weekend, and instruct your solicitors to take legal action on Monday morning to recoup all costs.

mamaison · 26/09/2025 18:40

We had this. Did not get the keys until the evening and they had clearly still run out of time. Kitchen was not cleaned at all and lots of little bits left in places because they hadn’t had time to check. At least they had cleaned the bedrooms and bathrooms.

Ours was also a Friday night and kids were tired. It’s such a dampener isn’t it?

spoonbillstretford · 26/09/2025 18:41

I'd get them to pay my removal company extra to help them shift their stuff super quick - if the company were willing of course.

northernballer · 26/09/2025 18:41

Same thing happened to us, cost us a fortune in overtime for the removal men.

Our solicitor advised we could seek to recover the costs but it would cost us to carry out the process so we just accepted it.

They didn't forward their mail either and we had the bailiffs round for them last year- absolute pricks.

Cattenberg · 26/09/2025 18:41

CafeDuck · 26/09/2025 18:25

Me too

I once had to wait it out. It wasn't such a big issue for me though, as I was staying with relatives. Also, I knew one of the sellers through work, so didn't want things to get awkward. When the estate agent phoned to tell me (not ask) that the property wouldn't be ready for a few more hours, I wish I'd pointed out to him that it was actually my property, not theirs.

The sellers did make an effort to clean the property before they left, so I don't really begrudge them falling behind schedule. But the estate agent's attitude annoyed me! I didn't get to collect the keys until the following day as the estate agents closed in the short window between the keys being handed in and me getting back from DD's swimming class. Could I pick up the keys directly from the sellers' instead? "No", said the helpful estate agent.

CarefulN0w · 26/09/2025 18:41

OddsReally · 26/09/2025 17:57

You are moving into your own house. Of course you are not unreasonable.

This happened to a relative. He went into his new house and moved all of the previous owners stuff into the garden, then moved in.

For me, it would depend on how the previous owners are with you. I remember starting to empty our loft, the night before we moved out. Goodness, we had seriously underestimated how much stuff we had and how long it was going to take! A genuine mistake.
(saying that we stayed up until 4.30am to get it done, before starting again at 7.00am and were still out in good time).

Did you speak to your solicitor before they closed? Take advice? You may be due compensation and certainly your extra costs charged to the previous owner - extra van hire, storage, hotel bills if you need to stay somewhere else until tomorrow).

I can’t get past only starting to empty the loft the night before.

StewkeyBlue · 26/09/2025 18:42

This happened to me.

We went in and started helping, stacking all their stuff behind the front wall.

We had professional movers who were sympathetic but unwilling to assist cause not insured to carry non-clients stuff, and without consent.

Honestly I think there should be a holdback to cover any extra expense caused by people like this and those who leave skip loads of stuff etc.

Sympathies OP, people are so crap.

TheHouseElf · 26/09/2025 18:43

You should have called your estate agents and solicitor as soon as you arrived for 2pm. Get someone pronto to change the locks if you haven't already, and start chucking their stuff outside.

WimbyAce · 26/09/2025 18:43

Self moving is hard, we did it. BUT we had packed and had moved a load of stuff out to various family before moving day. So moving day was just the big stuff, washing machine, sofa, fridge freezer etc that we put on a van. It was touch and go tbf and I didn't clean as much as I'd have liked but we did handover the keys at the agreed time and actually were still waiting for our new keys.

Moveoverdarlin · 26/09/2025 18:43

Can’t believe this has gone on so long!! At 2.05pm I would have been on the phone to the solicitor, the estate agent and threatening the police. By 2.30pm I would have been moved in regardless of what the squatters have said.

I would be going fucking mental. It has ruined your moving day. Are they thick????

hehehesorry · 26/09/2025 18:47

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LunchtimeNaps · 26/09/2025 18:51

This happened to me. We sat outside my new house for hours. My new neighbours were bringing us hot drinks and letting us use the toilet. The lorry they hired finally left so I was relieved only to be told they had to unload the other end and come back to reload it. Fuckers.

Ilovemychocolate · 26/09/2025 18:51

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Wow!!!
You know many housing estates are immaculate?
Also WILDLY not the point of the thread!

Chriskeela · 26/09/2025 18:53

They need to get out, even if they leave stuff behind. It's your house now and you have the right to stay there tonight, not them. I would go there now, make that clear, and get a 24 hr locksmith to come and change the locks asap tonight, so the vendors can see you mean business.

Blogswife · 26/09/2025 18:53

AntiBullshit · 26/09/2025 18:24

I wonder if all the poster saying get them out, call the police, move your stuff, tell them to fuck off it’s your hour se now, would actually do any of that if it was them. I reckon the majority would just sit and wait it out

I would and have done - actually we gave them an extra few hours and regretted it as they ruined the carpets trailing in and out in dirty shoes, broke windows trying to get furniture out through them and left the house like a filthy shit hole. They also took light fittings , white goods and curtains that we had paid for . We kicked them out after a few hours but wish we’d moved in as soon as we completed so that we could instantly report the awful state it was left in to the solicitor before they went home for the weekend .

Keepingthingsinteresting · 26/09/2025 18:53

It’s an absolute fucking pisstake! What do they expect you to do tonight a?Might be unpleasant go there now and whichever of you is the calmest goes in whilst the other stays in the car with the kids and tells them to get out in the next 30 mins or you will be calling the police. Everything goes out on the lawn and they pull their fucking finger out right now.
Call your lawyer first thing on Monday as they owe you for this.

Longtimelurkerfinallyposts · 26/09/2025 18:55

What did your and their solicitor say at 2pm?
Did you contact them as soon as you heard there was likely to be a delay?

I hope you've now managed to get inside and set up your kids' bedrooms for tonight... and the CFs are on their way...

Rosscameasdoody · 26/09/2025 18:56

MeridianB · 26/09/2025 17:51

This. Call the police if you have to but they need to leave (and ideally get all their possessions out of the house). Guessing this means they won’t be cleaning it either. It’s outrageous.

The police won’t do anything, it’s trespass and it’s not legally enforceable - it’s a civil issue.