Boots won’t let my mum pick my prescription

[Ohffsreallyboots]

I work full time an hours bus journey away from work. I was prescribed something yesterday and told I can’t get it sent to the pharmacy closest to my work.

my mum picks up all prescriptions for me and my dad when she’s in town, I’ll pick up when I’m in town etc. never been an issue before.

now they’re saying they can’t let her pick it up as she’s not me?! Then they let her pick up my dad’s.

I actually don’t know what I can do if they won’t let this happen?

I pick up my family’s scripts all the time. Just as long as I know the address it’s not a problem. I use the same chemist so they know me anyway.

Putting money on her having just forgotten my birthday 🤣

wtf? Well if your mum doesn’t pay then they wouldn’t give it to her! What ridiculous rules.

OP did you get in touch with the branch? What did they say?