Please help and advise.
I'm a vinted seller and have sold hundreds, however I have now taken a break from selling and I am now buying things off there for myself and my children.
This is my problem! I ordered a bulk parcel from someone. The parcel said delivered on Sunday. Got my teen (almost 18yr old) to go to the shop to pick it up. He said its not there. I thought that's strange but left it as that in the hope they just couldn't find it as they have loads there stacked to the sky high in a trolley in the back. Next day, I got an email notification from inpost to say it is there and waiting to be picked up. So I sent my son there with the QR code to scan. He comes back with a smaller parcel. I said wait, that's not it and why did the code work on that parcel. I then went down to the shop myself. She said I will go and check again for it. I took the smaller parcel to show them this is the one that's been picked up just moments ago. I showed her my phone that says the big parcel is there. She looked again and said it is definitely not here and it's also very strange that I have been able to scan the code on the phone for the smaller parcel. which by the way, on tracking page says still available. I have messaged the seller a few times explaining what's happening and im sorry and hoping it will eventually come and keep her in the loop. I checked yesterday, again it's not there. I told the lady it's not there. I'm sorry this has happened and im going to contact inpost. I contact inpost, they say it's delivered! And I said well it's not. They said they will contact the shop and then get back to me and vinted. Fine, I hear nothing back. So im going to call them shortly myself. Meanwhile , I get a barrage of messages from the seller, im a scammer, im not being honest and a whole load of other rubbish because I had a few negative reviews from over a month ago when I stopped selling my own items, I had to cancel some orders, because my little child has a lifelong disease/ disability and we are in and out of hospital frequently. I even told her this yet I shouldn't have to!
I even sent her a message back swearing on God, that I haven't got it and im not happy myself but I have been very honest with you, AND you can even call the shop ask them have I come in with my name and been trying to collect a large parcel 4 times!
And never got it! She said no, youre not being honest this isn't fair, youre a scammer buying clothes off people to sell on And doing this time and time again and I will be telling vinted about this!!!!...
I said youre jumping to conclusions. These clothes are for me and the hoodies are for my kid for college. I've been very honest messaging you every step of the way. Ive even sworn on Gods name and his holy book that i havent got it as im a very religious person.
I've also lost 49 quid worth of stuff as well as you have lost your items..she still won't stop sending me very vicious messages. I've told her im trying to find out what's happened to it and call inpost. She said she put her address as sender on there as well, so maybe it's been sent back to her.
Anyway, it says I have until 3.45pm today to confirm everything is OK with the parcel. I obviously dont know if i will get my money refunded, or what!
What on earth do I do now!!!!
Im going to call inpost shortly to see what's going on ! But they are telling me yesterday it's been picked up from the shop! I explained to them no, another parcel that says still in transit was picked up with their code which is bizzare in itself.
So frustrating. One thing im upset about is losing the money but on top of that the messages insulting my character yesterday and this morning is getting me down and annoyed!
Please kindly advise! I onlh have until 3ish today to sort this! Will vinted help me?