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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think previous owners of our new house were being unreasonable?

261 replies

TheGrumpyAccountant · 08/08/2025 21:11

Today was moving day. Having sold our house, we packed up and cleaned yesterday so that we could do a final clean/take last minute stuff today. All of our belongings were out and being stored as of yesterday afternoon. We handed in keys at 10.30am this morning and our funds were transferred to the solicitor of our sellers before 11am. At 1.15pm we were told that we could collect the keys to our new house from their solicitors. When we arrived at the new house the previous occupants were just ‘chilling’ in the house (despite having meant to have handed all keys to their solicitors). Standing with my toddler and newborn, when I (very politely) spoke to them they said that they had not yet been told they could collect their keys for their new house and so refused to leave until they knew they had somewhere to go as if something went wrong they’d have nowhere to go. I pointed out that if they don’t leave WE would have nowhere to go. After some quick calls to lawyers they were told they had to leave, so they eventually did.

We are in Scotland in case that makes any difference to legalities etc.

AIBU to this that they were unreasonable in this situation? They’ve really taken the shine off of moving day for me since it all got quite tense and stressy. We are also in the new house over 2 hours later than we could have been.

OP posts:
Mackerelfillets · 10/08/2025 16:14

This happened to us. We arrived at our new house to find the current owner still moving her stuff out. This was about 25 years ago and we didnt collect keys or hand in keys then, not sure why. Anyway she had a small van and once it was full she locked the door, refused us entry as the house was only half empty and disappeared to her new house, returning several hours later. We spent about 4 hours sat on the doorstep. In the end we were moving our stuff in the front door while she was moving the rest of her stuff out the back door in the dark. Crazy.

yestheyhavethesamedad · 10/08/2025 16:20

Didimum · 08/08/2025 21:15

Bit of a mountain out of a molehill, OP. Everything ended up fine.

FWIW, I wouldn’t leave my house until I got the completion call from my solicitor either.

Edited

Legally the house is no longer theirs, they sold it , funds were transferred , if they had no where to go thats between them and the seller of the house they are buying , not the op.

yestheyhavethesamedad · 10/08/2025 16:24

dogcatkitten · 08/08/2025 21:32

We arrived at our new house at the designated time, keys were meant to be handed over there. No one was there, the house was locked up and obviously still full of furniture. It was a weekend and our solicitor wasn't answering the phone. Eventually (hours later) our sellers turned up and started moving out their stuff, left a load for 'tomorrow' (if you don't mind, we did mind but what can you do?), which they picked up eventually. It was so stressful and such an anti-climax when you are so looking forward to getting your house.

Amazed your solicitor didnt advise , if they didnt give vacant possession then they are liable for additional costs.

yestheyhavethesamedad · 10/08/2025 16:29

TheBerry · 08/08/2025 21:55

Think you’re overreacting. I’d have been happy to let them stay a couple hours. Be kind, etc.

If they had damaged anything in those couple of hours the op would be liable and what if their buy had fallen through , how long should they leave them then?

Zippedydodah · 10/08/2025 16:40

SomeOfTheTrouble · 10/08/2025 12:34

I don’t like cats, old or young. I’d be pretty pissed off if someone left their cat behind in the house I now owned! In fact if someone left their cat behind and hadn’t told me they were coming back to collect ASAP I’d have called the RSPCA or a shelter to come and collect it.

We found a bloody live corn snake in the middle of the filthy living room when we brought this house.
The whole house was so filthy we slept in a tent in the back garden for 3 nights because I couldn’t stand the smell and dirt. When we’d seen the house on our two visits it had been immaculate and I can only imagine that they did absolutely nothing housework-wise in the intervening four months <<shudder>>, including cleaning up after their cat.

yestheyhavethesamedad · 10/08/2025 16:43

Glindaa · 09/08/2025 00:21

Could claim squatters rights though

Not in scotland you cannot , no such thing as squatters rights here.

deste · 10/08/2025 16:48

My son turned up with the keys to his new house. The stereo was blaring and the tenant had made no effort to pack. The solicitor said to give him 24 hours and then come back.
When challenged he said that he hadn't received the money in to his hand yet.

LovesToWalk · 10/08/2025 18:20

Oh god I hate that ‘loaded and homeless’ stage of house buying. Where your old house no longer belongs to you, but your money hasn’t gone across yet.

Our solicitor was shit and ‘went to lunch!’ Last time and we were as we called it ‘loaded and homeless’ for 3 hours (normally it doesn’t take that long!). Seriously pissed off, but not our buyers fault. We sat in the estate agents (my friend worked there) and had a coffee and some cake and ended up having to pay removal guys extra ad they were on the drive waiting for the go ahead to go in. YNBU.

TheBerry · 10/08/2025 18:35

yestheyhavethesamedad · 10/08/2025 16:29

If they had damaged anything in those couple of hours the op would be liable and what if their buy had fallen through , how long should they leave them then?

Idk I’d have let them stay a couple hours I guess.

But I definitely regret saying anything now I’ve received about 50 scathing notifications 😬

Blablibladirladada · 10/08/2025 18:45

BlankBlankBlank14 · 10/08/2025 05:42

Well you would be completely wrong! The house you used to own belongs to someone else if there paid for it.

If you’ve not managed to pay for your new home, but you’ve received bed the money for your old home, you have to move out of your old home because that is now owned by someone else.

It doesn’t reverse the whole chain.

No. There is a clause that your buying is dependent of a sale. On the whole chain. Either it goes through or not.

Blablibladirladada · 10/08/2025 18:47

BabyCatFace · 09/08/2025 20:28

No, once your buyer's funds have cleared in your account you clear out of the house because you no longer own it. You then wait for your funds to clear in your seller's account. But you do it from OUTSIDE of the house you're selling because it's not yours anymore!

Yes of course,
you need to be “ready to go” but the people didn’t vacate yet as not heard from…it isn’t they weren’t ready. Or did I miss that part?

Blablibladirladada · 10/08/2025 18:48

NaughtyTortieOwner00 · 09/08/2025 22:26

No once the money come though for the house being sold it no longer belongs to the prior owner and prior owner really shouldn't be there.

Though most people are okay or understanding as long as they seem to be getting moving - or nearly out the door ie shit happens and they aren't piss taking.

My Mum stuggled to understand this - she bought an empty new build and has never moved. She thought it was bad planning a school mum was going to be driving round/parked up with loaded up house for several hours - kids in school - and explaining house being sold needs to be empty when sale goes though and they have to wait for the buy of their next place to go through and in that time there's nowhere to be - Dmum couldn't grasp it.

IL esate agent neighbur said it's not uncommon - she said worst she has was a sale going though that day 3 bed house and her seller was oh DH will rent a van after work and pack up - she was like no you have to be out by midday or contract say you'll get fined- and it will take hours way longer than you think to pack a house. Woman had to ring her bloke at work get him home and drag in every one they knew and they were still really late - and in end the buyer movers were literally chucking their stuff in the street - estate agent said they were in tears on phone with her and she was well yea it's not your house now.

We ended up de-copuping last sale/buying - not our first choice and it dragged on way longer than initally planned- so didn't have same lack of access and stuff coming - but came with other problems and costs and stress.

Yeah they do need to be ready to go

BlankBlankBlank14 · 10/08/2025 18:52

Blablibladirladada · 10/08/2025 18:45

No. There is a clause that your buying is dependent of a sale. On the whole chain. Either it goes through or not.

No you are wrong!

HonoriaBulstrode · 10/08/2025 19:06

you need to be “ready to go” but the people didn’t vacate yet as not heard from…it isn’t they weren’t ready.

You need to go, vacate, leave as soon as the sale has been completed because it's no longer your house. They knew the sale had been completed. They were waiting to hear if the purchase of the house they were buying had been completed, but you can't do that while sitting in a house you no longer own!

There will always be a slight time lag because the funds have to move from your purchaser to you (which is the point when your sale is completed and you leave your old house) then on to your seller (which is the point when your purchase is completed and you can access your new house).

Allergictoironing · 10/08/2025 19:18

Blablibladirladada · 10/08/2025 18:45

No. There is a clause that your buying is dependent of a sale. On the whole chain. Either it goes through or not.

Nope, definitely not. Each and every sale in the "chain" is a separate transaction, with no legal dependency on any other.

If you've been involved in a chain with that type of clause either a) you've mis read or mis understood what it was saying, b) you're in another country or c) you were right royally screwed over by all the solicitors in the chain.

Allergictoironing · 10/08/2025 19:22

Blablibladirladada · 10/08/2025 18:47

Yes of course,
you need to be “ready to go” but the people didn’t vacate yet as not heard from…it isn’t they weren’t ready. Or did I miss that part?

There are 2 transactions taking place for anyone not at the bottom or the top of a chain, your sale of the old house and your purchase of the new one.

In OPs case the transaction had completed on both the house they had sold, and the house they were purchasing. From their vendor's point of view the transaction had completed for them selling their house to the OP, but they were waiting on notification that their purchase had gone through. So they HAD heard about them no longer owning their old house, just hadn't yet heard about the new one.

Marieb19 · 10/08/2025 19:48

Didimum · 08/08/2025 21:19

In a chain, it’s meant to move from top down. The solicitors are supposed to communicate with each other from top down.

I'm assuming you have no legal training

WearyAuldWumman · 10/08/2025 19:58

BlankBlankBlank14 · 10/08/2025 19:00

That's an English website. The OP is in Scotland. I do note, however, that the linked website mentions a financial penalty.

Sophiehoney · 11/08/2025 01:12

T1Dmama · 10/08/2025 10:23

When I bought my first house and moved in, it looked like they had moved out weeks ago, the grass was waste height and I had to get my dad round with a strimmer and petrol mower as we hadn’t yet purchased one…. And the cooker was disgusting! I spent the moving in day scrubbing the bathroom, replaced toilet seat and cleaning the cooker. I’d be embarrassed to leave a house like that!!
when I moved a second time our solicitor was awful, I was meant to be moving and we hadn’t even exchanged! My rented place was ending and I complained about the poor communication… the people I was buying from thought I was holding it up and I thought it was them!! Anyway I was at work when I received a text saying ‘congratulations you are now the owner of x street house and you can collect your keys at midday! I called solicitors to be told we had exchanged and completed at the same time and the house was now mine!
I was at work, working till 6pm, on my own, so had to call my dad to hire a van and he and my mum just went to my rented place and threw everything into the van for me. Then came and collected me from work… it was so stressful having no warning!
Got to the the house and the couple had taken all the blinds that they had said they’d leave, so I had no curtains or anything and they’d left their skanky old cat… they popped back to collect the money we’d agreed on for blinds and other furniture and we towed on the doorstep about them taking the blinds… I told them they could come and get all the other stuff as it was mainly the blinds I’d wanted left (wasn’t bothered about the flat pack cheapo wardrobes !! Anyway they returned the next day with the blinds and collected their cat and money!
no idea what they thinking as I’m sure the blinds wouldn’t have fitted the windows they moved to

Someone who helped them move probably "helpfully" removed the blinds. They probably even told them not to, but people don't listen.

BlankBlankBlank14 · 11/08/2025 04:46

WearyAuldWumman · 10/08/2025 19:58

That's an English website. The OP is in Scotland. I do note, however, that the linked website mentions a financial penalty.

its irrelevant it’s the same process on completion day, im not sure why you’re mentioning financial penalty, you stated the “whole chain is reversed” I.e. the people at the bottom of the chain, that have completed legally, their mortgage and funds clear, who legally now own the home has to move back out because someone at the top of the chain failed t complete,

How do you stop the people at the bottom of the chain legally owning the house because they’ve completed? It’s done, they own the home and have moved in and it’s theirs. You can’t then give them a call and say “move back out” it’s legally yours but five houses up the chain it’s fallen apart. It’s too late by then.

WearyAuldWumman · 11/08/2025 12:57

BlankBlankBlank14 · 11/08/2025 04:46

its irrelevant it’s the same process on completion day, im not sure why you’re mentioning financial penalty, you stated the “whole chain is reversed” I.e. the people at the bottom of the chain, that have completed legally, their mortgage and funds clear, who legally now own the home has to move back out because someone at the top of the chain failed t complete,

How do you stop the people at the bottom of the chain legally owning the house because they’ve completed? It’s done, they own the home and have moved in and it’s theirs. You can’t then give them a call and say “move back out” it’s legally yours but five houses up the chain it’s fallen apart. It’s too late by then.

I actually did not state "the whole chain is reversed". You seem to be mixing me up with someone else.

BlankBlankBlank14 · 11/08/2025 13:07

WearyAuldWumman · 11/08/2025 12:57

I actually did not state "the whole chain is reversed". You seem to be mixing me up with someone else.

Ok, you were agreeing with that person. Whatever, once the I individual property has completed, the rest of the chain does what they like. If you’ve paid for, and legal ownership of the property is yours, then no financial compensation is coming from you, it’s coming from the person in the chain that has not met their legal obligation. How on earth would you get money from someone who had paid the money due for their property in the right time etc.

That is in both England and Scotland.

WearyAuldWumman · 11/08/2025 13:22

BlankBlankBlank14 · 11/08/2025 13:07

Ok, you were agreeing with that person. Whatever, once the I individual property has completed, the rest of the chain does what they like. If you’ve paid for, and legal ownership of the property is yours, then no financial compensation is coming from you, it’s coming from the person in the chain that has not met their legal obligation. How on earth would you get money from someone who had paid the money due for their property in the right time etc.

That is in both England and Scotland.

Yes, that's right. The financial compensation comes from the person who has failed to move out in time.

BlankBlankBlank14 · 11/08/2025 13:37

WearyAuldWumman · 11/08/2025 13:22

Yes, that's right. The financial compensation comes from the person who has failed to move out in time.

I know it’s right! I said it originally and I was responding to the poster saying the whole chain was reversed! 🤦‍♀️