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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think previous owners of our new house were being unreasonable?

261 replies

TheGrumpyAccountant · 08/08/2025 21:11

Today was moving day. Having sold our house, we packed up and cleaned yesterday so that we could do a final clean/take last minute stuff today. All of our belongings were out and being stored as of yesterday afternoon. We handed in keys at 10.30am this morning and our funds were transferred to the solicitor of our sellers before 11am. At 1.15pm we were told that we could collect the keys to our new house from their solicitors. When we arrived at the new house the previous occupants were just ‘chilling’ in the house (despite having meant to have handed all keys to their solicitors). Standing with my toddler and newborn, when I (very politely) spoke to them they said that they had not yet been told they could collect their keys for their new house and so refused to leave until they knew they had somewhere to go as if something went wrong they’d have nowhere to go. I pointed out that if they don’t leave WE would have nowhere to go. After some quick calls to lawyers they were told they had to leave, so they eventually did.

We are in Scotland in case that makes any difference to legalities etc.

AIBU to this that they were unreasonable in this situation? They’ve really taken the shine off of moving day for me since it all got quite tense and stressy. We are also in the new house over 2 hours later than we could have been.

OP posts:
Paganpentacle · 11/08/2025 13:43

Didimum · 08/08/2025 21:20

Until you’ve had your completion call, you don’t know you’ve completed. As above, it is supposed to move from top of chain down for this very reason. Solicitors’ error.

Completion takes place days before the moving date.

BlankBlankBlank14 · 11/08/2025 13:44

Paganpentacle · 11/08/2025 13:43

Completion takes place days before the moving date.

No it doesn’t! Completion date is moving date.

Do you mean exchange?

SomeOfTheTrouble · 11/08/2025 13:47

Paganpentacle · 11/08/2025 13:43

Completion takes place days before the moving date.

No, it doesn’t. Completion means just that… moneys have been paid, ownership is transferred to the buyer and you are free to occupy the property.

Paganpentacle · 11/08/2025 13:48

BlankBlankBlank14 · 11/08/2025 13:44

No it doesn’t! Completion date is moving date.

Do you mean exchange?

No
Exchange is when you sign contracts and agree to a sale.
Completion is when the money goes through and the sale is....complete.
Neither happens on the day of moving....

BlankBlankBlank14 · 11/08/2025 13:51

Paganpentacle · 11/08/2025 13:48

No
Exchange is when you sign contracts and agree to a sale.
Completion is when the money goes through and the sale is....complete.
Neither happens on the day of moving....

You’re so wrong!

So on completion date you own the house you’re buying….

But it’s not yours until “moving date” which doesn’t mean completion date.

Another poster not in the legal profession!

SomeOfTheTrouble · 11/08/2025 13:54

Paganpentacle · 11/08/2025 13:48

No
Exchange is when you sign contracts and agree to a sale.
Completion is when the money goes through and the sale is....complete.
Neither happens on the day of moving....

Yes, they do. Completion day is the day of moving.

SomeOfTheTrouble · 11/08/2025 13:56

Obviously you can choose not to move in to your property on that day if you don’t want to, but it is legally yours and the seller has no legal right to remain in the property. You would also have no legal right to stay in the property you have sold.

BlankBlankBlank14 · 11/08/2025 14:00

SomeOfTheTrouble · 11/08/2025 13:56

Obviously you can choose not to move in to your property on that day if you don’t want to, but it is legally yours and the seller has no legal right to remain in the property. You would also have no legal right to stay in the property you have sold.

Exactly this! Whilst you don’t have to move in to your property, if you’re selling you do have to move out.

MissHollysDolly · 11/08/2025 14:09

dogcatkitten · 08/08/2025 21:32

We arrived at our new house at the designated time, keys were meant to be handed over there. No one was there, the house was locked up and obviously still full of furniture. It was a weekend and our solicitor wasn't answering the phone. Eventually (hours later) our sellers turned up and started moving out their stuff, left a load for 'tomorrow' (if you don't mind, we did mind but what can you do?), which they picked up eventually. It was so stressful and such an anti-climax when you are so looking forward to getting your house.

this sounds dreadful, I would have changed the locks and turfed their stuff out.

BlotAnExpert · 11/08/2025 14:18

Didimum · 08/08/2025 21:19

In a chain, it’s meant to move from top down. The solicitors are supposed to communicate with each other from top down.

How do you think that works exactly? It's the opposite, you use the money from your purchase to fund your purchase, then your seller uses the money from you to fund their purchase, etc, etc...

StrawberryWater · 11/08/2025 14:19

Sounds like the previous owners to our house!

Cheeky mare was still in the house with not a thing packed when we turned up with our removal truck! She was the one who insisted on that day and time! She'd already handed the keys over.

We had to get the solicitors involved who eventually told her to get out. We ended up with a huge fine from our removal company.

Oh and to top it off. The cheeky cow left some of her bits and pieces and she didn't come back until like a week later when I threatened to throw everything in the bin. She went to get a mirror off the wall and I found her standing on my brand new white sofa in her wedge heels.

Not proud but I did shout at her at that point. I was done.

It's put me off buying another house even though I want to move!

BlotAnExpert · 11/08/2025 14:22

allthemiddlechildrenoftheworld · 08/08/2025 22:03

@Didimum In scotland we do not have chains!! our system of house purchase is much simpler than in england

Does no one use the money from their sale to fund the purchase then?

BlankBlankBlank14 · 11/08/2025 14:30

StrawberryWater · 11/08/2025 14:19

Sounds like the previous owners to our house!

Cheeky mare was still in the house with not a thing packed when we turned up with our removal truck! She was the one who insisted on that day and time! She'd already handed the keys over.

We had to get the solicitors involved who eventually told her to get out. We ended up with a huge fine from our removal company.

Oh and to top it off. The cheeky cow left some of her bits and pieces and she didn't come back until like a week later when I threatened to throw everything in the bin. She went to get a mirror off the wall and I found her standing on my brand new white sofa in her wedge heels.

Not proud but I did shout at her at that point. I was done.

It's put me off buying another house even though I want to move!

God that’s a nightmare!!! Cheeky fucker of the highest order!

Everanewbie · 11/08/2025 14:45

BlankBlankBlank14 · 11/08/2025 13:51

You’re so wrong!

So on completion date you own the house you’re buying….

But it’s not yours until “moving date” which doesn’t mean completion date.

Another poster not in the legal profession!

Surely once you complete, its yours? Moving date could be that day if you wanted, but not necessarily. I completed on a Wednesday and moved on a Thursday, but I was renting previously so had that luxury.

BlankBlankBlank14 · 11/08/2025 14:54

Everanewbie · 11/08/2025 14:45

Surely once you complete, its yours? Moving date could be that day if you wanted, but not necessarily. I completed on a Wednesday and moved on a Thursday, but I was renting previously so had that luxury.

But not if you’re selling, that’s the whole point of the thread. The OP was buying a house that had been sold to her and therefore on completion day it had to be empty for OP to be moving in to, even if she decided she’d move into it 10 years later. The PP saying nothing happens on completion day and moving doesn’t happen that day, is totally wrong if you’re selling.

Everanewbie · 11/08/2025 14:58

BlankBlankBlank14 · 11/08/2025 14:54

But not if you’re selling, that’s the whole point of the thread. The OP was buying a house that had been sold to her and therefore on completion day it had to be empty for OP to be moving in to, even if she decided she’d move into it 10 years later. The PP saying nothing happens on completion day and moving doesn’t happen that day, is totally wrong if you’re selling.

But what I'm trying to say is that "moving day" isn't really a thing in legal speak. Completion date is usually moving day because if you're selling to buy, you would be otherwise homeless. And you need the funds from selling to pay for the new one. I don't understand the separation of "completion" and "moving"

SomeOfTheTrouble · 11/08/2025 15:01

No, you are right. There is no such thing as ‘moving day’ as a separate concept.

BlankBlankBlank14 · 11/08/2025 15:27

Everanewbie · 11/08/2025 14:58

But what I'm trying to say is that "moving day" isn't really a thing in legal speak. Completion date is usually moving day because if you're selling to buy, you would be otherwise homeless. And you need the funds from selling to pay for the new one. I don't understand the separation of "completion" and "moving"

Agreed!

👍

Lyraloo · 11/08/2025 16:13

Didimum · 08/08/2025 21:15

Bit of a mountain out of a molehill, OP. Everything ended up fine.

FWIW, I wouldn’t leave my house until I got the completion call from my solicitor either.

Edited

No it’s not, moving house is really stressful and arriving at your new home with your children and all your worldly goods to find the old owners illegal squatting in your new home, is horrendous!
you say you wouldn’t leave, lol I think if the police were called they’d have a different view point. They shouldn’t have completed on one transaction without doing so on the other, totally their fault and they should have done the decent thing and got out, as should you if you’re ever stupid enough to put yourself in that position!

HonoriaBulstrode · 11/08/2025 16:48

They shouldn’t have completed on one transaction without doing so on the other,

They were completing on the other transaction (their purchase) they just hadn't received the call to say the funds had landed in their seller's account. You often do have to wait a bit for the call, but you can't wait in the house you no longer own!

Blablibladirladada · 11/08/2025 18:57

Allergictoironing · 10/08/2025 19:22

There are 2 transactions taking place for anyone not at the bottom or the top of a chain, your sale of the old house and your purchase of the new one.

In OPs case the transaction had completed on both the house they had sold, and the house they were purchasing. From their vendor's point of view the transaction had completed for them selling their house to the OP, but they were waiting on notification that their purchase had gone through. So they HAD heard about them no longer owning their old house, just hadn't yet heard about the new one.

That seems fine tbh.

If they were ready to go and just waiting to see their bit of chain is complete so them INCLUDED that is fine. People really need to breathe…

Blablibladirladada · 11/08/2025 18:59

HonoriaBulstrode · 11/08/2025 16:48

They shouldn’t have completed on one transaction without doing so on the other,

They were completing on the other transaction (their purchase) they just hadn't received the call to say the funds had landed in their seller's account. You often do have to wait a bit for the call, but you can't wait in the house you no longer own!

yeah better to wait in the car, in the cold…lol

Probably a bit awkward but seriously, it aren’t the end of the world. Maybe they thought it’d be quicker.

Allergictoironing · 11/08/2025 19:12

Blablibladirladada · 11/08/2025 18:57

That seems fine tbh.

If they were ready to go and just waiting to see their bit of chain is complete so them INCLUDED that is fine. People really need to breathe…

They may have been ready to go, but they weren't gone despite that part of the chain having been completed. So they were staying in a house that a) wasn't theirs and b) the legal owner wanted possession of so they could move in. They should be the ones waiting in cars for their purchase to complete, not the person who's purchase has already completed.

What would OP have done if her vendors had failed to complete by the end of the banking day? Opens a whole can of financial and legal worms (liability, overnight costs, insurance etc). The vendor should have been off the property at completion of that sale.

pestowithwalnuts · 11/08/2025 19:25

There was a program on a few years ago about moving chains
Voice over done by Kirsty Allsop
Some of the stories were unbelievable cheeky fuckery

Just checked it. It was called The Property Chain

MadeInYorkshire69 · 11/08/2025 20:59

When we moved in the previous owners still had loads of furniture in ( they were moving stuff in a small van on the cheap) They also left all the downstairs doors off the hinges to get their big ass sideboards etc out. Acted all huffy and entitled about our removers wanting to get our furniture in.