I've messed up BIG time regarding our holiday....

[GhostPrincess]

Family are going away on a UK break. Our caravan on a park. (Vardent leisure...never used them before)

I've majorly fucked up. I was sure we had booked to go on Monday (tomorrow!!!) DH asked me to check what time we can arrive on site and I've noticed we were meant to arrive today!!

I have tried calling... reception closed at 5pm.
I've emailed and said we would be arriving tomorrow and asked them to call me.
I plan on calling them when phone lines open at 8:30am.

The terms and conditions state: that if they don't hear from you then any accommodation or pitches not claimed by 8am the day after holiday was due to start will be given away.

I am hoping that the email will count as me claiming the pitch and informing them.
The only other thing we can do is try get there for 8am...but that would mean leaving at 3am!!!

I can't call them before 8am as the phone lines don't open until 8:30.

I am ready to cry that I've ruined everyone's holiday.

I have looked on web for you. Please look at the attachment? Hope this helps you and they accept what your saying. Good luck 🤞. Please don’t get downhearted until you try what the attachment says. Kind Regards

Leave now. And certainly arrive before 8 a.m.

She’s there already. It’s fine.

Don’t chance it. What if they don’t answer the phone? I’d arrange to rock up for 0800.

@megacat any reason why you have to be so mean and rude?

Well to be fair it is a constant thing on Mumsnet, the OP says one thing and comments refer to something different eg ‘my 7year old daughter wants me to take her into the classroom every morning’ gets replies like ‘don’t embarrass your year 7 son by doing this, however much he insists’. It gets old very quickly. OP said her getting there for 8 would mean leaving at 3am. And the situation was resolved this morning but there are still people advising to call and they obviously haven’t read OPs posts which is really easy to do. So sometimes people get snippy.

eg ‘my 7year old daughter wants me to take her into the classroom every morning’ gets replies like ‘don’t embarrass your year 7 son by doing this,

😂You are not wrong.

Hey, quite a few of us have done it, and was much more difficult with a missed plane!

You've covered yourself, start the journey extra early and ring en route and explain that's what you're doing.

It will be fine! Xxx

Have a lovely holiday OP.

It is their caravan they are just booking a pitch

Think you'll be ok as you have notified them in time, by email. You poor thing though. This is the sort of mix up Id make then the panic would be off the scale!
I really hope you get on okay tomorrow. Got everything crossed for you!

I’m sure you’ll be ok. If they were going to reallocate the pitch they would check emails first

Eh?

Aah have a lovely holiday 🥳

And lo! There were loads of posts from people who do click ‘see all’ and read all the ops posts explaining that it was fine and she was there already.

Try to find the 24hr security team telephone number for the site, and inform them of your mistake. I have a static caravan on a holiday site, and if there is a problem that's what I would advise.

@Livelifeandloveit
@MyCoralHedgehog
@therealduchess
@Chinsupmeloves
@RedRock41
@KM123456
and the others……

Wait for the image I posted to be approved……

@NoCommentingFromNowOn 😆👏 fair cop

Phew glad all is okay. I think with stuff like this there is leeway, they want you on the site spending money, they don’t want bad feedback, and who else will buy that pitch at short notice.

I agree with this. “Unless previously notified”. Your email today = previous notification.

There must be lots of times where someone gets held up a day, medical reasons etc. They don’t want to cancel genuine customers, they just don’t want no shows.

ETA: Duh ignore me. Should’ve read updates.

There are no vacancies on the website as you notified them and it’s yours. You’re just late.

It's 2025. An email is a legal document. You claimed the space as you were unexpectedly delayed. You don't expect to have to send a messenger to the site, or a carrier pigeon.

Ghost Princess will have had her holiday and gone home and people will still be on here posting about what she should be doing to sort it out.

🤣