AIBU to ask if someone can translate this word salad into English?

[whackamole666]

Oh and making the guy resign seems a bit overkill. What happened to the woman?

I’m a product manager for a workflow tool.

They are everywhere. HR portal, booking leave, NHS App.

There’s a high chance you’ve used one.

It seems to me there’s an extra word in there. Shouldn’t the software assist in implementing workflow management, not in implementing workflow management technology. Unless the work flow management technology is some form of hardware it is already the software.

Sorry that was meant to quote the OP.

So I’ll explain in the context of my job.

i work in a contact centre - we deal with customers via calls, emails and webchat.

We use workflow management technology that monitors queues, creates automated messages directing customers to email outside of working hours and telling them what options to select.

it also divides the options up for the customers to select the option that’s relevant to them even though it will bring them to advisors who could help with all manner of queries the queue title comes up when we answer a call so we know what the customer is calling us about.

It gives management much better insight in to statistics all round about how many people need to contact us, and for what reason, if we can direct them to ‘self serve’ using on line resources,

Basically humans are expensive so a lot of companies are trying to get customers to solve/report the issues themselves. AI comes in here as well but workforce management basically tries to utilise all of the above and provide management with stats so they can make better/ more cost effective decisions for the future.

Workflow means the steps/processes to be followed to complete a task. Software can be used to prevent steps being inadvertently missed, or to automate parts of the process, or assign steps in a task to appropriate team members.

Well, I don’t think it’s especially clear.

What I can’t work out from the text shown is whether they create workflow management software themselves (as posters are suggesting) or are developing software that tailors and implements someone else’s software (how I first read it).

Looking at their website, one product description talks about it allowing you to observe ‘your data products’ - which suggests it’s closer the latter to me.

I don’t think op is wrong to find it less than straightforward!

Obviously it's a technological paradigm that implements automated and systematised orchestration of transformative process complexity management.

Don't really see why it needs explaining.

These days, most software is not designed as a single code base and some aspects might be bought in from another company. I'd be surprised to find a custom built email or PDF converter within an industry product for example, it's cheaper and easier to buy that bit of technology from a third party. So the workflow management software from company ABC will definitely assist with implementing all manner of processes. But often another product PQR will need to integrate ABC at all the points in their system that they need it to get data in or out, and would need to set up ABV for however that company's specific processes are supposed to work; you would call those 2 tasks "implementing the workflow management system ABC" and would manage it a little differently than the work to set up or extend your own product PQR.

Thanks @EarthwormJem - every day's a school day!

No thankfully. I understand what it is but my job is more interesting 😁

😂

Just because you don’t understand something doesn’t make it ‘word salad’… 😳

Their software helps business implement, manage and use Apache Airflow.

Not all software "talks" to each other, so Astronaut's help bridge the gap between existing systems/software and Apache Airflow.

😃what an odd thing to assume. Thankful my job is considerably more interesting than workflow management!

Not the environment’s though. Or humanity’s.

(How about that for a piece of late night po-faced MNerry at its finest?)

Btw, this brings back memories of a job I had many years ago which involved assigning companies to codes and categories according to their activities. Anything tech-related was always a nightmare - often hard to tell if they were consulting, developing software themselves or something else, let alone what the tech was intended to do. I guess for them there is no be benefit to addressing laymen who will never be a client in a million years, but for me these companies were a real pain!

It sets up links between data in disparate systems to enable processes to access, use and add or edit that data, while auditing who did what. Usually you would have a DevOps team need to set up specific links, and middleware map the data; this tool gives more flexibility by automating a lot of that. Systems and even other workflow systems will still operate within each function, but this manages higher level sharing (within rules) across many systems. So simplistically- they create software, but that software helps you access other systems (or rather, the contextualised data within them).

I use ATMs regularly. It doesn't mean that I know how they work, or what their systems are called by the IT people who manage them.

So no, it wouldn't be pretty obvious to me what someone meant if they used their systems' technological title.

Having said that, I don't consider the highlighted text to be a word salad.

So no one else read the OP as being a non-English speaker asking for a translation of ‘salad’.

Just me then, thinking ‘eh, salad is the translation’ and imagining tomatoes and lettuce.

So you don't have a booking system that plans your day? Your patients in and patients out are workflow.

If you're a judge or an auctioneer (as your name implies) then the courthouse or auction house very likely will, even if you personally don't.

Thanks for this, GRex. I’m pleased I got that it was more than just developing ‘the’ workflow management software, at least!

Yes, but for every employee staring at workflow management software there are a hundred others looking at works of art and sparkly diamonds. The poster seemed shocked that we’re not all au fait with the term, but for many it’s just a behind the scenes thing that IT deals with.

It's rubbish and we should all boycott it

I’m not sure you’re quite right.

I suspect it’s leveraging the synergistic benefits of combining network effects with targeted data-driven solutions for top-down, distributed and clustered multi-node optimisation.

Or something.