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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

WWYD - I want to return these shorts but realised I didn’t pay

217 replies

Aneena · 18/07/2025 06:43

Bought some shorts in the sale at a supermarket a few days ago. I tried them on at home and they didn’t fit well so I want to return them. Now I have got out the receipt I realise somehow I haven’t paid for them? Honestly no idea how as I could have sworn they were scanned. I am absolutely mortified

I really want to just bring them back to customer services and explain. I want to buy them in a different size if they still have them so I would be giving them back and spending money on top of that - so surely that would show I haven’t done it on purpose.

I am just so paranoid they will think I have done it purposefully and now I’m only bringing them back because they don’t fit. Am I massively overthinking this?

YANBU - yeah they will think you’re a thief
YABU - just take them back

OP posts:
mugglewump · 18/07/2025 10:03

Just sneak them back in and put them on the hanger of the pair you are buying instead. Why do you need to go to customer services?

AlphaApple · 18/07/2025 10:06

mugglewump · 18/07/2025 10:03

Just sneak them back in and put them on the hanger of the pair you are buying instead. Why do you need to go to customer services?

Yeah, I would do this. No need to queue up or speak to anyone.

Momstermash94 · 18/07/2025 10:08

I used to work in retail and it happened on more than one occasion that a mother would come into the shop to give back clothes she had accidentally taken after hanging them on the back of the pushchair and only realised they were still there when she got home or was putting the buggy away. I was always surprised they brought them back but never thought anything more of it

catbathat · 18/07/2025 10:09

I don't understand how donating to charity redresses s the situation at all for the 'victim'?

latetothefisting · 18/07/2025 10:26

catbathat · 18/07/2025 10:09

I don't understand how donating to charity redresses s the situation at all for the 'victim'?

Exactly! And tbh most charity stock ends up getting binned so it's just going to landfill, whereas somebody would be more likely to buy a pair of brand new shorts with tags from the shop they are sold in.

All very well to think "well supermarket's are big corporations" but they are the who OP has (albeit not on purpose) stolen from. If your friend nicked twenty quid from you and when you asked about it said "sorry but I've given a fiver to charity so call it quits?" I doubt you'd be happy!

I would do as pp's have said, take the shorts back and just leave them in the clothing area, pick up the new pair and pay for them. Do it in a different shop to your "usual" if you feel awkward.

PrincessofWells · 18/07/2025 10:36

JMSA · 18/07/2025 07:00

But what would be the point when the alternative charity shop suggestion is so much better?

Because now she knows she didn't pay for them it would feel like theft . . .

Blondestripedlassie · 18/07/2025 10:40

Sell them on Vinted. Zero drama.

PlayingDevilsAdvocateisinteresting · 18/07/2025 10:43

JMSA · 18/07/2025 07:00

But what would be the point when the alternative charity shop suggestion is so much better?

The point is that the OP now knows that she didn't pay for them, and whatever she does with them now, that does not involve taking them back and offering to pay for them, would make the OP a thief! Obviously, she can - and should - explain to them that she actually does still want the shorts, but in the correct size, and if they are at all reasonable, they will help her make the simple swap, whilst of course still paying for the shorts.

I am quite surprised that at least several of you Mumsnetters think it is all morally ok for her not to return the shorts, but to donate them to a charity shop instead! That is called taking the law into your own hands, which is not acceptable whatever depth of deception is at play.

Yes, I agree that not returning the shorts to the shop and/or offering to pay for them, is small fry when we consider all the crimes happening right now on this globe that we are occupying and destroying. However, would the PPs who think that the shorts are no big deal, feel the same way about someone who's little Granchild saw some nice shiny jewellery on their way to the baby change in a department store, and not knowing any better, dropped it into their Grandma's bag (yes, that happened to me, but luckily I was watching them, so I was able to put it straight back, while explaining gently to my DGC why they mustn't do something like that again), and poor Grandma finds it when she gets home, think that "oh the poor Grandma is going to be very embarrased, so she should just 'donate' it to the posh charity shop on the other side of town"?

Maybe a bit more background would be helpful at this point? No? Oh well, I will type it anyway, knowing that you have probably given up reading this now! 🙈

When Grandma saw the price tag on the fine chain of the unusual, but pretty necklace, she saw that it's price was reduced from £896 to £696 - which still made it a very expensive item in Grandma's eyes, therefore she started to feel a bit panicky, but then realised that the shop would still be open for another 20 minutes, so she rang the store and explained to the duty manager in the jewellery department, what had happened. They thanked her for her honesty (!), and asked her if she could bring it back in tomorrow, which of course she agreed to do. If you think that the Grandma did the correct thing this time, I am very interested to know where you draw the line between something being small enough that donating it to charity would be enough moral recompense, and something being expensive enough to own up about having unknowingly taken it home? I'm thinking that maybe the reasonable supermarket shorts would cost about £19, and in my little story, the necklace costs almost £700, so at what price point does it change from being morally ok to never let the supermarket know about the mistakingly stolen shorts, to it not being ok, to not return a stolen item? Would £55 be too much to shrug off, or should it be wrong if the unpaid for item cost £120 +?
As making that sort of arbitrary decision would be too difficult, isn't it better to just say "always return the unpaid for item"?

Tink3rbell30 · 18/07/2025 10:45

Take to charity or just take them back in and leave with the other shorts. Buy new in correct size. Done.

Cucy · 18/07/2025 10:46

Just buy the shirts in the correct pair.

And either sneak these back in or donate them.

mydamnfootstuckinthedoor · 18/07/2025 10:51

I actually phoned a supermarket once (Asda) because when I got home I realised I hadn't paid for something. They just laughed, said nobody had ever done that before. They complimented me on my honesty and told me to regard it as a gift.

MonickerMonica · 18/07/2025 10:57

The charity shop suggestion from many posters is the best idea to me. No need to bother the busy staff at all.

LeopardPants · 18/07/2025 11:04

JMSA · 18/07/2025 07:00

But what would be the point when the alternative charity shop suggestion is so much better?

No it isn’t. If you donate them to a charity shop you’ve still effectively stolen them!

Just take then back to the supermarket and explain - with the amount of shoplifting going on nowadays they’ll be happy you realised and returned them!

zzmonstera · 18/07/2025 11:05

I would just buy a new pair and give the ones you have to charity. Different if it was a small business but a cheap pair of shorts at a supermarket? It's fine.

Jollyjoy · 18/07/2025 11:06

This thread is bonkers!! Theres absolutely nothing wrong with going to customer service and saying what really happened. EVEN IF they thought you nicked them, you didn’t, so theres zero proof and nothing will happen. I’d not be embarrassed about this in the slightest, I don’t get why everyone is making up these ridiculous alternative plans!!

SquallyShowersLater · 18/07/2025 11:14

aGirlLikeJesamine · 18/07/2025 06:50

take the shorts back, make sure there is the right size, hand over your receipt, let them search

They'll say 'this must be the wrong receipt madam, but never mind as it's a straightforward exchange we don't need the receipt anyway. Then you'll get the right size free as well.

Which will be knowingly stealing. Just leave it. Either give them to a charity shop and forget about it, or drop them into a basket as you go in the door and just deposit them back on the rail where they came from without a fuss. Their stock control system will think that's where they still are anyway.

Anything you do to draw attention to this will make things complicated.

Then just buy the ones you need.

Isobel201 · 18/07/2025 11:36

Did you check the total shown on the receipt against the amount on your bank's transaction? I wonder if somehow the checkout just didn't work for some reason which is nobody's fault. You could buy in a bigger size and just donate the smaller size.

Poodledoodley · 18/07/2025 11:42

Not sure if the receipt will show which cashier it was. If so you’ll be getting him/her in trouble.

GAJLY · 18/07/2025 11:59

I'd forget the receipt and ask to exchange them.

seven201 · 18/07/2025 12:01

Just take them to customer services and explain. It really isn’t a big deal.

i definitely couldn’t do what lots of people suggest and try and sneak them back in the rack. I’d be so worried about it I’d look all shifty!

TempusFuckit · 18/07/2025 12:16

The UK legal definition of theft is: "A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it."

By taking the shorts back, you are doing the opposite of permanently depriving the shop of them, so it nullifies any offence. By your account you also didn't dishonestly appropriate them in the first place.

However if you don't return them, that would arguably be dishonestly permanently depriving the shop of them. Your decision, having discovered the mistake, not to return them would be the point it became theft.

Take them back and explain - it's vanishingly unlikely the shop will be angry and they will probably be amused and grateful.

maddiemookins16mum · 18/07/2025 12:48

Go back, say they were a present and you have no receipt, change them and put a basket of shopping in the food bank box.

Lifestooshort71 · 18/07/2025 13:26

So, if the shorts had fitted presumably you'd have done a little jig and kept them? Or what?? Hmmm.

TwoPointOh · 18/07/2025 13:28

Lifestooshort71 · 18/07/2025 13:26

So, if the shorts had fitted presumably you'd have done a little jig and kept them? Or what?? Hmmm.

I don’t know why you are saying that because she doesn’t even want to give them to charity because she thinks it’s dishonest.

You must be terribly thick. Sad

Lifestooshort71 · 18/07/2025 13:34

TwoPointOh · 18/07/2025 13:28

I don’t know why you are saying that because she doesn’t even want to give them to charity because she thinks it’s dishonest.

You must be terribly thick. Sad

Wow, rude! She wouldn't have gone back in and paid for them, would she?