I have to agree with this, I'm afraid.
I do believe anxiety exists and is a real barrier to life. I suffer with anxiety, too, but I wouldn't take a job where I'd be in a high stress/high conflict situation on a regular basis if I couldn't manage it.
At a certain point, there needs to be an honest discussion about whether or not certain jobs are for certain people. Taking a job that involves high pressure/high stress when you have anxiety and are unable to cope with the environment is simply shoving the problem onto someone else, and is, in the long-term, unsustainable.
And people can harp on about the employer needing to resource better/recruit more people-wouldn't that be lovely? That isn't reality and many employers do not have the budget to recruit more people so they can accommodate one person who isn't suited to the job.
I'm all for reasonable adjustments in the workplace and removing barriers to work, however, the clue is in the word "reasonable."
What reasonable is and isn't looks different depending on the role, the team and the employer and maybe the customer, too. It's not always possible to accommodate everyone's adjustments.
If your disability means that you would need the role altered significantly to be able to work, then maybe that's not the role for you. An adjustment is meant to provide the tools to enable you to perform successfully in the role and to help remove barriers to work.
What they aren't is tools to completely alter the specification of the role and duties within it so that it is unrecognisable to what you were employed to do.
And many businesses can't simply redeploy staff like that. It's just not within their scope to do so. Also, let's say there was a magic opportunity that opens up and this member of staff is able to be redeployed elsewhere (great) they will still need to hire someone else to fill the gap that that member of staff was originally hired to plug in the first place.
I think adjustments should be made where possible and reasonable, but if a person isn't able to fulfil the contractual obligations of their role-the role may not be suitable for them and people need to sometimes be honest with themselves about that.
And no, businesses should not be making adjustments for staff that unfairly impact the rest of the team to a degree where it places extra stress and burdens on them. All that does is create a culture of resentment and fuels people leaving to find work elsewhere which ultimately helps no one.
There has to be a balance.