Fully prepared to get told IABU.
In only a few short weeks we are off on holidays. Arrangements that were in place for our dog have unfortunately fallen through so now I have to find a pet-sitter at less than 2 weeks notice. Unsurprisingly, with it being high season this is proving a bit difficult as competition for spare places is fierce.
Through an online dog-sitting page on facebook I find a sitter 20 minutes from here. She asked for initial fee to come out and meet the dog, to see if it was a good fit for her (she already has a dog of her own). I felt this was a responsible approach and was prepared to be given a 'no' as much as a 'yes' without feeling hard done by that she had had money for this.
So she came out yesterday at 15:15 and was 15 minutes early for the appointment, which was a good indicator of her keenness. Appointment went well, we asked questions, she asked questions and it felt like it was a good fit. She wouldn't commit to looking after him until she had spoken with her husband which felt a bit weird as she's supposedly set herself up as a pet-sitter, but heh ho, beggars can't be choosers.
Waited all last night for a text from her (but didn't message her as it was Friday night and didn't want to be a pain etc...). This morning I waited until 10:30, what with it being a Saturday and having had no answer sent a text thanking her for the visit and asking if she had an answer for us yet. Well by 15:00 we'd heard nothing, not even an acknowledgement and holding message even though I could see she had been online several times in the day. At this point I had to assume it was a scam or she was flakey. So I started looking for anther solution. Thankfully, a kennels a bit further away has a place for the dog and even though we are paying for a full week when we are away for shorter time, we snapped the place up to be sure of the place.
So at 18:23, more than 24 hours after her visit, I message her to tell her that without an answer, and no 'holding answer' we had sorted out other arrangements. I said I was disappointed that she hadn't got back to us, even if the answer was a 'no I can't look after him'. Well! She's got very shirty with me, saying it's the weekend, she'd said she had to talk to her husband, she's been at a birthday party all day. I tried to keep the tone positive, and said that next time she should at least communicate with her customers about when they should expect an answer from her so they don't do as we did and find another solution. I even wished her good luck with her business. She's then come back with it being unreasonable and she's never had a customer who hadn't given her 24 hours before expecting an answer. I finally pointed out that it was over 24 hours at the point I messaged to say I'd found another solution. To which she's just send 'OMG' and a laughing emoji.
Sorry, I wang on a bit don't I?
TD,LR dog-sitter left it more than 24 hours to confirm arrangement then got shirty that I'd found other care for dog.
So, who was in the wrong
YABU - you should have waited longer to hear from her
YANBU - she's having a laugh. She cannot be serious about running a business if she doesn't communicate in a timely fashion with her customers.