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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be a bit cross with the cleaner?

100 replies

Standbyeknee · 03/07/2025 18:47

My wonderful cleaner, who’s been with me for years, is great at taking initiative, but sometimes it backfires. Today, she unpacked and set up a household item from an opened Amazon package, tossed the box, and I realised too late it was actually for a friend (a gift for her husband) who wanted it left in the box and unassembled. She’d had it delivered to my house so he didn’t see it.

I’d mistakenly opened it, thinking it was mine. I said to the cleaner that I must’ve ordered it without realising it. It is something I’d been in the market for and I can be forgetful!

I did NOT ask her to unbox and construct it.

Then my friend asked me if it had arrived and I realised…..

My friend is understandably upset, and I’ve offered to replace it, but it’s expensive. I love my cleaner and know she meant well, but I’m a bit frustrated by the situation.

OP posts:
cumbriaisbest · 03/07/2025 21:23

Never mind. Just give the cleaner an extra 20 quid and donate the gift. Be alright.

runningonberocca · 03/07/2025 21:24

Moveoverdarlin · 03/07/2025 19:22

Well you said you were thinking about getting one to the point where you had no idea if you’d ordered it or not so the only thing to do is order a new one for the friend (don’t assemble it) and you keep the existing one.

I don’t think the cleaner is at fault here. If a package came to my house I would instantly know if I had ordered it or not. You must order a lot of stuff. I’d just laugh about this with your friends and say well we’ve both got one now, that’ll teach me for having such a proactive cleaner!

This …

Sunwarddangledhardens · 03/07/2025 21:24

You've lost perspective. You like your cleaner very much. She does a great job for you. You've been together for years. She did something with the best intentions. Don't switch into strict employer mode over one incident. It's a bit dickish to be honest.

Dangermoo · 03/07/2025 21:24

katepilar · 03/07/2025 20:40

That has nothing to do with what the cleaner did.

Would she have assembled the item if the package hadn't been opened?

LadyInRainbow · 03/07/2025 21:29

What is it? Can it be disassembled? Can the box be saved or maybe somehow in here would have a spare box?

AtIusvue · 03/07/2025 21:33

OP take it on the chin, keep the item and help source a new one for friend.

BUT tell the friend not to order anything to your home in future. That you are not always at home to oversee deliveries etc.

Lorn460 · 03/07/2025 21:35

Sounds like she was just trying to be helpful. Just mention it to her and kindly ask her just to leave the packages alone next time.

ultraviolet4753 · 03/07/2025 22:01

Keep/sell and order a new one for your friend.

Cheesystick · 03/07/2025 22:18

Please tell us what it is. You've already identified yourself, her and your friend. I can't imagine this is a regular occurrence among cleaners....

RhiWrites · 03/07/2025 22:20

It’s probably something like a chromecast and friend’s husband would enjoy unboxing and setup.

latetothefisting · 03/07/2025 22:21

I don't understand, why can't you just...unassemble it, and either give it to friend, or return it to amazon and she orders a new one? They're usually really good with returns in fairness.

PopeJoan2 · 03/07/2025 22:27

Accidents happen. Let it go.

OakleyAnnie · 03/07/2025 22:57

Standbyeknee · 03/07/2025 19:03

She’s been with the family years. She does stuff like this regularly to be helpful. She doesn’t charge me extra. I pay a set amount. But as I say, her helpfulness does backfire periodically.

That’s on you. Set them boundaries and expect her to stay within them

Abouttoblow · 03/07/2025 23:03

Unless it's the Lego Death Star that she's assembled, can the item not still go to the intended recipient?

VikingBird · 05/07/2025 04:00

Pelvic floor trainer?

Foolsgold74 · 05/07/2025 16:14

For a man?

SupposesRoses · 05/07/2025 16:28

Bananafofana · 03/07/2025 19:48

Bit of a series of errors. You were doing your friend a favour so she can’t get angry, you then made a mistake, then cleaner used her initiative. We too have a super helpful cleaner who takes it upon herself to do extra jobs - 99% of the time this is brilliant it’s the 1% that causes chaos (rearranging sheet music that’s been put out in a special order for an exam, filing away the Sonos charging base with the spare extension cords so it’s missing for a year, that kind of thing….)

Honestly wish anyone in my family had a ratio of 99:1 on this stuff. My cleaner (pedants would call her a housekeeper) is similar, but I wouldn’t waste a moment thinking about it.

florizel13 · 05/07/2025 19:17

Maybe I'm being thick but does it really matter that this item has been assembled? Surely your cleaner had saved your friend having to do it?

Schoolchoicesucks · 05/07/2025 22:19

You would be U to be annoyed with the cleaner. You opened the parcel, forgot that your friend had spoken to you about getting it delivered to you, commented on it to the cleaner.

She was trying to be helpful. Had you opened it and remembered it was your friend's, then she wouldn't have put it together. Had you commented that you didn't remember ordering it and would have to check and return it, she wouldn't have put it together.

If you want her to stick to explicit instructions only, then tell her that. If you want her to use her initiative then you have to allow her to do that.

BlackCoffeeAndSugar · 06/07/2025 04:40

Why have I read this full thread and still don't know the item. JUST TELL US.

Crankyaboutfood · 06/07/2025 04:56

UsingAMansNameInAWomensWorld · 03/07/2025 19:09

You told her you'd ordered it and forgotten

If she usually does these things then it's 100% on you

Your cleaner sounds great. No way should you be cross.

GRex · 06/07/2025 07:51

Still not understanding why anyone here is annoyed. Either friend gifts it put together, and laughs with her DH about the incident. Or you buy an extra one as you wanted one anyway; you, friend and cleaner laugh about the incident.

Friend should address parcel to herself, and next time be clear if you want something left.

Our old cleaner (before moving too far away) was big on initiative, it was wonderful. An occasional hole would be stitched, never had to point out cobwebs, once a cupboard door was fixed etc. I miss her.

holachicatita · 06/07/2025 08:51

OP you'll have to tell us what it is! I couldn't be cross with your lovely cleaner over this. Is it expensive? If you wanted one yourself just keep it and buy your friend a new one. But tell us what it is!! 🙏🏻

boredsolicitor · 06/07/2025 08:57

Wonder why OP has buggered off and declined to tell us what it was

pollymere · 08/07/2025 07:55

If someone had said that to me I would assume it was going to be returned, or that you may have been a victim of a scam. I certainly wouldn't be throwing away packaging and setting it up! Also, I usually give items a week or so before throwing away packaging just in case it turns out to be faulty. I think the behaviour was totally unacceptable.

Unfortunately I think you're going to have to write it off as a very expensive mistake.

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