God I don't miss having those conversations on the phone as a vet receptionist.
'Exactly how much will this cost me?' Well, the cost of the consultation is £xx, and any medication and treatment will be on top of that. 'So, EXACTLY HOW MUCH?' Well, 1. I'm the receptionist, not the bloody vet, so clearly, I. DON'T. KNOW!!!. 2. The vet needs to bloody well see the animal, assess what it may be, before giving options and costs for treatment.
HOW HARD IS THAT TO UNDERSTAND??!!
In my time as a vet receptionist, I had a grand total of three people make in depth inquiries as to potential costs and options for having a pet and veterinary treatment.
On the other hand, I had a tsunami of idiots along these lines;
'I've just got a french bulldog. It's a rescue. I'm on UC, and don't have any money. What is it going to cost, because there must be special pricing because it's a rescue, and I'm on UC, right?'
Then there's the arseholes who rack up £1,000 to £3,000 in emergency treatment (often emergency c-sections for a bull dog), not even being a client, and then say 'well, I haven't got any money', never to be seen again. . .
Or the ones who say that well, this treatment only cost £30 ten years ago, why has it doubled?! Oh, I don't know, scarcity of resources, soaring costs of resources, oh, and guess what, you know how your electricity, insurance, and all other costs have soared? WELL SO HAVE OURS!
Oh, and my personal favourite, on being told the cost of treatment, 'so, what you're saying is you're happy for my animal to suffer?' No Ma'am, I am not. However, we are not responsible for getting your animal the necessary treatment - you are. You, bottom line, are responsible for your animal suffering if you do not get it treatment. So, perhaps, think bloody hard before having nine fucking cats and a rottweiler on your pension.