Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think vets are overcharging

157 replies

MyPunnyLemur · 27/06/2025 10:02

I've just picked my dog up from vets. He got a grass seed in his paw and our first aid measures didn't stop him licking it incessantly so off to the vet we went. As I don't have insurance I was given a choice of prices. We had, apparently got the seed out but "to be on the safe side " a sedation of dog while given a thorough cleanse and check over was required. I suppose I could have said no but he's 11and I love him to bits, so I agreed to an estimate. £660 or £487!!!!! Obviously the paw was covered in a gold leaf bandage for that price. He came out 1 hour later with 4 painkillers a plastic cone and no covering at all on the wound. £487? I've paid obviously. Wth did they do for it to be so expensive? And to top it all whilst I was paying someone reversed into my parked car and then drove off so I'm left with a damaged car and another big bill. But that's another story .

OP posts:
MidnightPatrol · 27/06/2025 11:11

Poopeepoopee · 27/06/2025 10:55

Healthcare is expensive. We just don't understand it because human healthcare is free and we most definately are spoilt, all of us.

I know a few vets and they say it is not uncommon for people to be shocked to discover they will have to pay (!).

Doggielovecharlotte · 27/06/2025 11:12

The thing that gauls me also is that pet owners fuel it - “oh but oh but my dog just needed 10k of treatment so thank goodness for insurance”

the reason it’s 10k is because you ah e insurance ffs!!!!

vets do different and much cheaper treatments if your not insured I’ve discovered

my dog had a brain tumour and my vet said I can do an MRI for 3k but the treatment would be the same regardless and gave me the Choice - so glad my dog didn’t have to be sedated and go through all that

you can bet what road the treatment would have gone down had I had insurance

HerNeighbourTotoro · 27/06/2025 11:12

Poopeepoopee · 27/06/2025 10:55

Healthcare is expensive. We just don't understand it because human healthcare is free and we most definately are spoilt, all of us.

I used to live i na country where private healtcare was £25-50 for a visit with a specialist, and the montly average income was similar to UK. And the equivalent of NHS also provided free healthcare. UK is absolutely robbing people wiht private healthcare and vets.

BusySquid · 27/06/2025 11:13

Definitely overpriced. My old boy had a problem with his leg, causing him pain. Took him to the vets, to have it 'fixed'. They gave him antibiotics, ran some tests and i was given a bill of over 1k. Less than a year later the leg pain was back, took him to a different vet, turned out he had bone cancer and it had spread too far for him to be saved, he should have had his leg removed. If the first vets had done their jobs right he might of still been here. After that I refused to pay anymore on the payment plan.

I understand they have bills to pay but vets aren't what they used to be. Its no longer about the animals.

Misspotterer · 27/06/2025 11:13

No they're not
They were far too cheap for far too long and wages were dire.
British people are Incredibly clueless as to the cost of healthcare. No idea.
You don't have to keep a pet. They are an expensive luxury.

HelenCurlyBrown · 27/06/2025 11:13

We have stopped going to our local vets which was lovely, but eye wateringly expensive. We now go to a nearby ‘Jollyes’ where the have a vet, and it’s a fraction of the price.

Iloveasunnyday · 27/06/2025 11:15

ConflictofInterest · 27/06/2025 11:09

Yup, very much. I was charged £160 for a consultation and about 10mls of dog painkiller as a weeks course for an injured mouse that then refused to open its mouth to take it. And recovered fine. I later found out as long as I get the dose right by mouse-weight they can have infant ibuprofen syrup and will fight to drink the strawberry flavour. £3 a bottle and is actually safer for them than the dog one.

Vets cannot prescribe a human medicine if there is a suitable veterinary alternative. It's not the vet trying to make money, its the law.
Look up ' the Cascade'.
'You are not allowed to prescribe a human medicine simply because it is cheaper than using an authorised veterinary medicine.
Human medicines and veterinary medicines containing the same active substance may not be interchangeable.
'

GoBazGo · 27/06/2025 11:15

Doggielovecharlotte · 27/06/2025 11:12

The thing that gauls me also is that pet owners fuel it - “oh but oh but my dog just needed 10k of treatment so thank goodness for insurance”

the reason it’s 10k is because you ah e insurance ffs!!!!

vets do different and much cheaper treatments if your not insured I’ve discovered

my dog had a brain tumour and my vet said I can do an MRI for 3k but the treatment would be the same regardless and gave me the Choice - so glad my dog didn’t have to be sedated and go through all that

you can bet what road the treatment would have gone down had I had insurance

Edited

Welcome to a free market economy.

DiscoBob · 27/06/2025 11:18

It feels peculiar they couldn't cleanse the paw without putting him under? I don't have dogs but a cat will stay still if held down a bit to do all sorts to their paw while they are awake.

You'd think a vet plus nurse could hold an animal still for a few minutes? They said the seed was out already.
As long as they don't need to cut. But maybe that's just normal for dogs?

I think that's why the price is so high.

Whatafustercluck · 27/06/2025 11:20

Yes, vet bills are high. They are trained professionals, and animal medication is as expensive as human medication. I'll admit though that your bill does sound particularly high. Our 2yo cat was treated for poisoning recently and it cost £1k. We had cover up to £1k thankfully, but it's made us realise that even with younger pets, the vet bills stack up and we probably need to get higher cover when we renew. The vet was absolutely brilliant with our cat though, no complaints from me as he was returned to us in fine health when he so easily could have died.

WibbleyPie · 27/06/2025 11:20

CoffeeCantata · 27/06/2025 10:43

I think the way veterinary work has gone is scandalous. Apparently, there's a huge module in vet training on business...hmmm. I don't buy the old 'vets care about animals' line any more. They care about money. Nothing wrong with that as long as you're up front about it.

We don't have pets now precisely because of modern vets. But I don't believe in taking treatment for animals (or people, really) to the nth degree. The treatment can sometimes be worse than the illness. And animals don't understand what's happening to them - they don't know it's meant to help them. On at least 3 occasions I've taken a small creature, which in our house has lived a long life because we don't stress them, to be euthanased only to be subjected to the hard sell 'Oh, we could do an operation!' (on 51/2 year old hammy - I don't think so). 'Oh, we could keep him in overnight for observation and then do a dental procedure!' (on an aged gerbil which had lost its appetite and all its hair). I was pretty disgusted by this mercenary bid to make more money by emotionally blackmailing me.

And apparently there's a massive shortage of large-animal vets because they all want to do cats, dogs and hamsters and make a fortune. They don't want to go into a muddy field and help a sheep/cow give birth any more. A far cry from All Creatures Great and Small!

I'm very cynical about vets these days.

Hmm my DD is a newly qualified VN and she did a section on business as part of her degree because VNs are often expected to take on some of the running of the practice - which is a business - and they need to know what they're doing or it'll be chaos both for the customers and the business.

I don't think you can blame vets solely for wanting to make money by keeping animals alive - it's more to do with the owners, vets have to give all the treatment options that are viable clinically, so the client can make an informed decision, and there's a culture of keeping humans and animals alive because there's a belief that alive, in any state, is better than dead. I don't actually agree with that but I know people who do believe it, and believe so strongly.

A friend recently had a dog collapse and it ended up being really serious, I went with her and the vet explained the options, candidly with the survival rate for treatment being 10%. She seized on that, the vet can't tell you what to do, only offer the options and the treatment was an option, just with a very low survival rate, but of the 2 options, that one was the only one that had a survival rate at all as the other was euthanasia. She seized on that and time was of the essence, so she was pressed to make the decision - not because of the vet, but because with every hour that passed the dog deteriorated. She chose PTS after we had a conversation about it and I think it was the best option, as she does now, but had she taken the treatment the vet would have to do it because that's what she wanted and was a clinical option. She seized on it because it would delay what happens to every dog owner one day, they lose the dog and people don't want to face that. The vet would have to have very strong grounds for insisting euthanasia is the only option, it might be the best option, but the client needs to be aware of all the options or they stand to be misinformed and that can be malpractice on behalf of the vet.

Doggielovecharlotte · 27/06/2025 11:22

I think what’s being discussed here is not that vets don’t do a heap of very specialised training but that they are being led to treat animals according to financial gain rather than ethics

we all know health care costs money

Haemangiosarcoma · 27/06/2025 11:23

It varies massively. My dog was quoted £1000 a session for chemo at one vet, and £403 for the exact same stuff, same blood tests etc. at another.

GoBazGo · 27/06/2025 11:23

Doggielovecharlotte · 27/06/2025 11:22

I think what’s being discussed here is not that vets don’t do a heap of very specialised training but that they are being led to treat animals according to financial gain rather than ethics

we all know health care costs money

So what do you think is a reasonable salary for a vet? And running a practice?

WibbleyPie · 27/06/2025 11:41

DiscoBob · 27/06/2025 11:18

It feels peculiar they couldn't cleanse the paw without putting him under? I don't have dogs but a cat will stay still if held down a bit to do all sorts to their paw while they are awake.

You'd think a vet plus nurse could hold an animal still for a few minutes? They said the seed was out already.
As long as they don't need to cut. But maybe that's just normal for dogs?

I think that's why the price is so high.

Well it depends how compliant the dog is, one of mine has to be sedated to have her nails clipped because she just won't tolerate it, and believe me we've tried all sorts! The other rolls on her back and presents you with her paws 🤣.
Both treated and trained in exactly the same way, I'd rather my dog were sedated than pinned down, risking injuries to her and the vet team and stressing her out even if it costs me a bit more.

MyPunnyLemur · 27/06/2025 11:43

Thank you for all replies. I have had several dogs and can remember a time ( not that long ago) when vets removed grass seeds for the grand sum of £25 . But then they were independent and now there is not one independent in our town at all. I don't dispute vets are highly trained but I'm not paying for that nowadays am I? I'm paying to profit the shareholders of the company that owns them. I paid it and I'd pay again but I don't have to like it.

OP posts:
LameBorzoi · 27/06/2025 11:44

Vet take home pay is astoundingly low compared to other professions.

As someone who knows how much human healthcare actually costs, I am always astounded at how cheap vet care is.

BedlingtonTerrierOwner · 27/06/2025 11:46

I'd say my local independent is actually pretty reasonable, still eye-wateringly expensive, but then healthcare is. That's why I always get the highest level of insurance with PetPlan, that I can.

tumblingdowntherabbithole · 27/06/2025 11:54

Ablondiebutagoody · 27/06/2025 10:25

They don't overcharge. The problem is paying a highly trained specialist to do something that any old cretin could do with a bottle of detol and a cotton bud.

Then why is there an investigation into the amounts vets are charging people?

Nina1013 · 27/06/2025 11:55

This definitely isn’t all vets. Small independent in the countryside, midnight emergency visit - sedation and an op, and various meds inc antibiotics, a further visit the following morning and it was well under £500 in total (I believe it was under £400). I was very distressed and a family member made the call to the out of hours local vet, and asked the cost - tried to relay said cost to me and the vet will have heard me say ‘I don’t care what it costs, she needs to be seen’ - they could have absolutely fluffed up those prices and it would have been entirely my own fault for being too vocal about not caring. I was absolutely gobsmacked at how cheap it was.

Follow up local to home to remove drains, check wounds etc, £50 - and subsequent visit to have stitches removed, they didn’t even charge us.

Both of these vets were small and independent.

ComtesseDeSpair · 27/06/2025 12:00

spoonbillstretford · 27/06/2025 10:59

There is certainly a lack of transparency of costs with some vets. What would be great is a comparison site so you could shop around.

I think this is the major problem. It’s very well to say “care is expensive, you shouldn’t have a pet if you don’t want pay vet bills” but few vets have anything close to a comprehensive pricing list displayed in their surgery or on the website, and many people thinking of getting a pet, especially for the first time, therefore have no idea and little way of finding out until they actually need it that even a simple examination with painkillers and antibiotics can run into the hundreds.

I had to have a verbal wrestling match with the vet receptionist over the phone this week. I wanted to know how much an examination appointment would cost. Couldn’t get a straight answer, just loads of waffle and “oh, well, it depends on…”

HappyNewTaxYear · 27/06/2025 12:01

MrsSkylerWhite · 27/06/2025 10:28

Important point. Unfortunately private equity has taken over most large chains . We moved to a local independent and are charged at least 1/3 less for all procedures, treatments and drugs.

Yes this is it. There was a programme on Radio 4 about this recently. Not all the vets are that happy about it either.

tumblingdowntherabbithole · 27/06/2025 12:02

I really think it depends which vet you go to. We have a small independent practise and it only costs £19 for an appointment, with no extras for OOH or anything, it’s just a standard rate, but I’ve heard of people paying hundreds just to get seen at a weekend which is just blatant robbery imo.

We had an appointment a few weeks ago because our cat was refusing to eat and kept being sick. We paid £50 for an emergency visit and two injections.

Iloveasunnyday · 27/06/2025 12:05

tumblingdowntherabbithole · 27/06/2025 11:54

Then why is there an investigation into the amounts vets are charging people?

Because there is a massive lack of staff (thank those that voted to leave the EU for that one!) and huge pressure on staff. As a result independents are selling out to corporates who charge a lot more money for the same treatment.

tumblingdowntherabbithole · 27/06/2025 12:08

Iloveasunnyday · 27/06/2025 12:05

Because there is a massive lack of staff (thank those that voted to leave the EU for that one!) and huge pressure on staff. As a result independents are selling out to corporates who charge a lot more money for the same treatment.

I didn’t ask why they were overcharging, I know they are! PP was claiming that they’re not, which is what I was responding to.