to have complained about the disabled worker in Tesco?

[twigtree]

There's a long-standing staff member at my local Tesco Express who has difficulty walking and is usually on the till. While I appreciate he has mobility issues, his customer service has been consistently bad for years. He regularly sighs and seems annoyed by basic requests like a receipt or pointing out a wrong price. He also shouts if I don't hear him the first time.

I generally use the self-service to avoid him, but the other day I had an issue where the till kept erroring (someone else's bag was briefly on the scales). He was the one assisting, and despite my explaining the situation, he just stood there and shouted at me to remove the item, even after I had. I had to tell him firmly not to speak to me like that.

I've now complained to head office about this pattern of rude behaviour. AIBU?

Having mobility issues isn't a reason for him to shout at customers or give bad customer service so no, I don't think you were unreasonable.

But I don’t see why you’re highlighting his disability, which doesn’t in any way seem relevant to his rudeness? Or are you suggesting he has an intellectual disability too, which may affect his communication?

His disability is irrelevant to his rudeness. YANBU

Sounds like he needs training in customer service. Nothing to do with mobility issues - of course he shouldn’t shout at customers.

What has his disability got to do with anything that you have said here?

His mobility or other issues are irrelevant, its for his employer to provide reasonable adjustments not customers.

It’s got zero to do with being disabled and that shouldn’t have been mentioned. YANBU to complain about his rudeness.

I think the OP's reference to his disability is why she's questioning whether she was harsh and whether she should have felt sorry for him. It's patronising and not helpful.

What does the disability have to do with your complaint about his attitude?

I cut him some slack because of his disability. He lives locally and I have seen him struggling on many occasions.

Yes, this.

OP has deliberately highlighted the disability, even though it has nothing to do with the actual issue, for clickbait/rage bait and to get more attention.

You were right to complain. His disability is irrelevant. He’s employed to do a job and mobility issues does not affect his ability to communicate. I guess you’ve mentioned his disability because you subconsciously feel guilty for complaining.

There is a lot of poor customer service at the moment. I am either taking my business elsewhere or making complaints. I shop at local independents far more now and pay more for a better experience but understand that lots of people can’t do that.

If people don’t highlight these things then nothing will change.

I read this as the employee having a disability which causes him pain and discomfort and makes him irritable, or exacerbates his natural irritability, which he then unloads on to the customer/s, from sighing to shouting.

But his mobility issues are irrelevant. He's rude. He shouldn't be given a pass because of an unrelated issue he has.

exactly - his disability could be his shield against censure - shopping is stressful enough nowadays without being shouted at

Yes this is how I intended it thank you.

That still provides no excuse for his being abrupt. However, I would be saying it to him rather than complain even though I don't think you're being unreasonable. He would be told to wind his neck in if he spoke to me in an inappropriate manner. Little Hitlers need to be put back in their box.

whilst Godwins Law rarely makes an appearance, here, there would possibly have been a better choice of words

Sunday morning clickbait.

It's like the News of the World never went away.

😆 🤣

I would never complain to head office about bad service received in a shop from an assistant, disabled or otherwise. Instead I prefer more direct approach. Saying "thank you so much" without making eye contact in a breezy tone just the right side of sarcastic is very satisfying. Then I giggle to myself as I leave the store.

My thoughts exactly! He is heading towards the sack if he carries on like this!

Do you think your comment is clever? Does it make you happy to be dismissive of another person’s post? You don’t sound very nice!