to have complained about the disabled worker in Tesco?

[twigtree]

There's a long-standing staff member at my local Tesco Express who has difficulty walking and is usually on the till. While I appreciate he has mobility issues, his customer service has been consistently bad for years. He regularly sighs and seems annoyed by basic requests like a receipt or pointing out a wrong price. He also shouts if I don't hear him the first time.

I generally use the self-service to avoid him, but the other day I had an issue where the till kept erroring (someone else's bag was briefly on the scales). He was the one assisting, and despite my explaining the situation, he just stood there and shouted at me to remove the item, even after I had. I had to tell him firmly not to speak to me like that.

I've now complained to head office about this pattern of rude behaviour. AIBU?

Being disabled is not an excuse to be rude and unpleasant to people! And it is also not a reason that should bar you from making a complaint about him. Disabled people want equality,to be treated as valid members of society,the same as able bodied people. You should not use your disability as a get-out of jail free pass! And I say this as a disabled person myself.

exactly

Thank goodness you don’t work in a high school, you’d last two days.

Why? Are there disabled teachers working there shouting at the kids?

No, i am not saying that...

But perhaps a little more understanding and not being quite so sensitive might be in order?

We go to a supermarket to shop, not to have smoke blown up our backsides.

I also doubt very much he is "shouting" at all.

Tesco is very hot on CS, so they wouldn't put someone "shouting" at people as the OP alleges in a customer facing role & they'd also act on a series of complaints, which they haven't had or he'd be moved or sacked.... so ......

Or are you someone who thinks the disabled should be hidden away? maybe in a Victorian style mental "hospital"

Why do you doubt he is shouting? Were you there? He has shouted at me several times.

Tesco is not that hot on CS. This is a small express store and the manager is not usually around. There is a high staff turnover apart from this guy who has been there for years.

No I don’t think they should be hidden away. If you have read what I have written you will see that I have said there will be more appropriate jobs for him somewhere that doesn’t involve upsetting customers. This is very fair!

Not following - what happens in schools that are like this? I am assuming you are referring to pupils but they are not employees and many teachers do leave because of them.
Or do you mean teachers? And are they shouting at you?

Exactly.
A school wouldn’t employ a disabled teacher who shouted at the pupils and then tell the pupils that they must just put up with it because the teacher is disabled.

I suspect the poster didn’t really think this through and thought that disabled pupils would be the comparison drawn here. But it doesn’t really correlate.

But presumably Head Office will now contact the manager?
It just seems a bit odd to me to not complain at base level first because you think his behaviour might become even worse towards you but you think it’s perfectly ok to contact Head Office.
Unless Head Office sack him immediately, he’s going to know at least one of the people he shouts at have reported him!

By contacting Head office, it could be anybody. I shop in there regularly so don't want his behaviour to become even worse towards me as a result of having complained.