@SpoonyRedOtter ,
‘What prevents someone from getting training and support via teams or over the 'phone or email?
I'm not understanding all the hand-wringing about the idea that someone more experienced has to be physically present just in case a less experienced worker has a question?’
If you’re not physically present, you can’t be preemptive, just reactive. You can’t physically see someone getting stressed about a deadline, for instance, and step in and help.
‘Why? Surely their expertise is what's needed and they don't have to be physically present to provide that expertise?’
Up to a point, it is a combination of expertise and also the encouragement and emotional support only a human being can provide.
‘It's actually usually very helpful that they're not so the inexperienced worker actually thinks about what they're being asked to do and can often come up with the solution themselves. And if they can't, still have access to the more experienced worker to ask and be responded to.’
Not really. You can tell someone to have a think in an office just as easily, if you judge what is required.
‘I think often, more experienced workers can be more productive at home as they're not constantly being interrupted with pointless/anxious queries and WFH deal with more legitimate questions.’
I think this shows an attitude that doesn’t make for a good mentor. If someone is repeatedly asking ‘pointless’ questions, you need to address the problem by talking to them about it, not just physically absent yourself.
For example if they lack confidence to solve problems themselves, the mentor needs to have strategies to improve their confidence. If they are asking pointless questions because they can’t find the answers, thought needs to go into how to make the answers more accessible. And, if they genuinely can’t do the job, they need to be managed out, but hopefully that is rare if your recruitment process is solid.
Probably the easiest management job to do from home is managing someone out! But I prefer for that to be a last solution, not my go-to one.