Attitude from McDonald’s ataff

[Eyes98]

Do you think they have attitude generally? is it more the teenage evening/weekend staff would you say? They are dreadful near us

My ds works in McDonald’s and the abuse he gets is awful . He’s very well mannered and helpful. It’s a draining job - thankfully for him it’s part time while he’s at school

McDonald’s staff are often young people who work for crap pay under often awful conditions.

It’s not just flipping burgers. It’s also the Drive-thru, Uber eats, deliveroo, just eat, click and collect, table service. Then they have audits which is ridiculous, allergies to contend with. That’s before we start talking about the ridiculous heat they work in and daily abuse they put up with.

Then they’re also timed and get pulled up if an order isn’t completed fast enough. It’s a really shite company who have slashed hours to increase profit.

I wouldn’t work in a McDonald’s for any money, it’s hard bloody work and a miserable job

Several HR professionals I have spoken with say that they would rate anybody who has a few months or more employment at a McD's as likely to have well above average customer service skills.

Totally agree with this. It is usually people 40 plus who are the rudest people and look down on you. I've worked in 3 supermarket cafés, one of them the breakfast was under heat lamps and I had a man push my arm up to burn me, I still have the scar. Another one, a woman of maybe 50, complained about our accents being too difficult to understand...most had Yorkshire accents, what with the store being in York and all 😂

They’re fine on the occasions I go. If anything they’re incredibly polite considering how few people ever actually say ‘thank you’ on receipt of their food.

DS was in the one at King's Cross tonight, big fight there and police called.

They are fine.

My 17 yr old son is working p/t at McDonald’s. The way the public think it’s acceptable to treat customer facing staff is absolutely shocking. I think everyone should do a customer facing job at some point to see the abuse the staff get. Maybe the staff at your particular location have a hard time. Be it customers, their manager, wages etc

I very occasionally would treat my teen at the Macdonalds in a local town, not our nearest one. It's very busy on an out of town shopping area, with industrial estates all around. The staff there were lovely. Efficient, friendly and patient with an old git who didn't quite get what to do any longer (yes me!). They also employed a clearly very disabled person who loved their job and would chat to all the customers whilst doing the never-ending cleaning and clearing up. I was disappointed to hear about their (company not town) recent sex issues. It's never seemed a company that would accept that behaviour.

I go in about once a year and have found the staff pleasant. It does make it more difficult ordering OTC though with delivery orders.

There was one occasion where I asked for an egg and cheese mcmuffin and got a meat one but they replaced that quickly. Also one time where I ordered a vegeburger but with standard cheese instead of vegan, but got the vegan. I'm sorry but I'm not keen on it 😳

I didn't say anything that time though.

Id be happy with rude staff

This was at our local Maccas in Qld Aus
Havent eaten maccas since

It’s not a McDonalds thing. I think it’s just your local. Maybe the manager is horrible or they are constantly short staffed.

Half an hour? It´s FAST food, not a made from scratch paella...

Mostly very polite and kind round my way. Though I find the service slow.

I’m actually always really nicely surprised by just how efficient and friendly the staff are at McDonalds, no matter where it is. They go out of their way to be nice to kids - bringing round flags and colouring stuff, putting problems right quickly and often recently offering to clear the table for us (I always do it myself but we’d just finished eating last time and an employee walking past took the tray and cleared it all for us which I thought was really decent service considering in many non fast food places you can sit for bloody ages with dirty plates on your table…)

Every employee in every of the 1500 McDonalds in the UK, all 50 or 60 thousand of them, is exactly the same. It's a well-known fact. 🙄

only eve go in for a breakfast muffin, so not wide experience, but order and pay on the app, other than bring the food to the table, very limited interaction with staff there

This wouldn't happen in many McDonald's I know. It probably would be a disciplinary offence.

I go in for coffee because I refuse to pay coffee shop prices.

Staff are always pleasant but ours is a particularly nice store in a pretty town

Teen dc love a night time McDs on the way home from swimming but the staff at our local one seem unable to get an order correct. I’m never rude to them though, having been a teen in a customer service job myself at one time, distant eons ago.

YANBU, they are usually indifferent at best. I think it's just an age and experience thing, for most of them it is a first (semi-)proper job and they don't know how to behave. Part of the problem is the supervisor/manager, they will either be very young themselves or will be pissed off that they've never moved on to a better job than working in a McDonald's. Either way, they are unlikely to pass good habits onto their junior staff.

Apparently she was "retrained" and moved stores
It only went public after Maccas blew off the woman who filmed it

This particular store has form for being super sh!t, was my local maccas until this

I generally find that people in service jobs mirror the attitude of the person they are serving. If the customer is an arse then the server will be too.

The last time I went in Maccies they were so busy gomlessly standing round talking I walked round the counter and picked up the drink myself which I'd been stood watching getting colder for the last 5 minutes !

That said not all the staff are like that, I think it depends on who's in. My local one has an older lady who's worked there since it opened in the 80s and I've noticed they're a lot more on the ball when she's in. Not sure what her role is but she stands out as she's such a good worker and despite being in her 60s at least runs rings round the young ones.

@Ineedcoffee2021 I couldn't figure out what was happening in that picture - had to google it.

So they're trying to dry a mop under the heat lights?