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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Are SEN case workers to be trusted?

658 replies

Ricecakesaremyjam · 05/04/2025 18:37

Are local authority SEN case workers to be trusted? Do they work to serve the child, or on behalf of the school who aren’t delivering EHCP interventions?
Can anyone advise?! Thanks x

OP posts:
TheLavenderLantern · 05/04/2025 23:22

BananaNirvana · 05/04/2025 23:19

What an utterly ignorant and ridiculous thing to say. I’ve worked in education all my life and latterly became a case worker. I work my arse off for my families but am hamstrung by a system that’s failing at every level. It doesn’t make me, as an individual, evil. The system is fucked and the them vs us attitude means good case officers don’t survive long.

That’s exactly what I’ve been seeing since 2015. I left in 2021 after 22 years in SEND.

AliceinSlumberland · 05/04/2025 23:25

thinkingofausername · 05/04/2025 23:17

This.

Lack of money isn't an excuse for breaking the law.

I do totally get this, but you can’t force EPs to see more kids, someone could offer me £2k to see a kid tomorrow but my first available appointment would still be in September and that’s the case for most EPs I know. I don’t know what the answer is, it’s not just about money, it goes beyond that. LAs are throwing money at the EP problem at this point.

TheLavenderLantern · 05/04/2025 23:26

Lyannaa · 05/04/2025 22:45

Ed Psychs are not all created equal. Some of them are ex-teachers who are kind of cardboard cut out EPs who say whatever the LA tells them to say.

A bit like how LAs force teachers to impress their arbitrary rules on parents, such as ‘we don’t do statutory assessments unless the child is 3 years behind academically’ which is illegal.

It did used to be mandatory for EPs to be teachers before they became EPs, I’m not sure when that stopped.

Sandgrounder24 · 05/04/2025 23:33

This reply has been withdrawn

This has been withdrawn at the poster's request.

TheLavenderLantern · 05/04/2025 23:33

AliceinSlumberland · 05/04/2025 23:21

They could be managed out but I’d be amazed if they’d be able to replace them, it’s literally impossible to recruit LA EPs at the minute.

Some academies pay private EPs to write reports and bypass the LAs altogether for this reason.

StrivingForSleep · 05/04/2025 23:34

If LAs pay enough (and in some cases I am talking about a lot more than the £1.2k mentioned earlier in the thread), they can and do find an EP to assess when faced with enforcement action. No, money isn’t the only problem, but it is part of the problem.

PickAChew · 05/04/2025 23:36

Bluebell865 · 05/04/2025 22:43

also isn't if funny how LA find millions to defend tribunal cases (of which they won last year about 1.3%). of course there is money. But instead of funding assessment and placements, it's wasted on fighting families.

Some are notorious for that. Others will push you that far then back out when your breezeblock of evidence is submitted because they admit they have to justify every penny.

TheLavenderLantern · 05/04/2025 23:36

This reply has been deleted

This has been withdrawn at the poster's request.

Also as a caseworker, hearing words like “evil” and “abuse” isn’t great for your mental health and I’m sure it doesn’t motivate you to work even harder.

AliceinSlumberland · 05/04/2025 23:37

TheLavenderLantern · 05/04/2025 23:33

Some academies pay private EPs to write reports and bypass the LAs altogether for this reason.

Haha yeah that’s pretty much what I do now! With a bit of LA work thrown in.

Whooowhooohoo · 05/04/2025 23:44

They do not work for you, or your child.

CleverButScatty · 05/04/2025 23:46

TheLavenderLantern · 05/04/2025 23:33

Some academies pay private EPs to write reports and bypass the LAs altogether for this reason.

In an ideal world schools would always gain EP advice as part of the graduated approach and try to implement that before requesting EHC needs assessment.
It's good practice, not something underhand.

Agenoria · 05/04/2025 23:51

CleverButScatty · 05/04/2025 19:29

I'm going to be honest I work in an LA team close to the SEND team and these comments are ridiculous.

A caseworker in a neighbouring LA to mine that I know took their own life earlier this year, work related stress was a high part of it, endless abuse from parents. The team in my LA are constantly working extra hours under huge pressure. I think because you aren't dealing with them face to face it feels acceptable to be abusive to them and it isn't.

They are the front line staff trying to deliver overstretched services with no budget and demand on service that has doubled since the pandemic. Against schools that are increasingly hostile to learners with SEND. Most are from a teaching background and many have children of their own with SEND. They have gone into this role for good reasons.

Suggesting that an entire profession of people have a character flaw of untrustworthiness... You must realise how irrational that is.

They are following processes and policies written by directors and legal teams.

I have 3 children with SEND, and understand the parental perspective, and that does not make this ok. One had a horrific year of crisis, a delayed EHCP, no school place for months and it was awful. It wasn't because anyone was being lazy or not doing their job. It is because the capacity in the system is lower than the need. Same as the NHS.

Do you realise it's not their money, they are not going on a cruise with the money saved if they follow policy and name a mainstream school rather than special etc.

It's like holding the class teacher accountable for national curriculum design and school budget allocation.

They are people and this needs to be remembered.
Edited for typos

Edited

I accept a lot of this. I know that caseworkers have ridiculous caseloads and they are almost invariably badly trained, and many are also under massive pressure to save money. I also accept that local authorities generally are ridiculously underfunded for SEN provision.

However, what I cannot accept is the fact that both LAs and those they employ choose to take the path of making blatantly unlawful decisions, time and again, rather than taking the fight back to government. Anyone who works in the SEND field can cite countless cases where it must be absolutely obvious to all concerned at the LA that they cannot conceivably justify some of the decisions they make, and the only explanation can be that they have made a cynical decision to break the law because it will save the LA a year or more's worth of the costs of making proper provision for the child in question. And we all know that losing a year's worth of education will cause irreparable harm to any child, let alone one who already has problems. So essentially SEND Caseworkers who go along with this have chosen to put the imperative of saving money over and above the future of a vulnerable child. I do wonder sometimes how they live with their consciences.

TheLavenderLantern · 05/04/2025 23:53

CleverButScatty · 05/04/2025 23:46

In an ideal world schools would always gain EP advice as part of the graduated approach and try to implement that before requesting EHC needs assessment.
It's good practice, not something underhand.

I know - unfortunately some senior leaders don’t understand, or choose not to believe, that a graduated approach is needed and think that if they pay for private EP reports that will somehow speed up the EHCP process. Usually these are senior leaders who opted for the lowest tier of EP support through traded services and are then surprised when they run out of local authority EP hours.

As a very experienced SENCo I’ve had headteachers tell me the graduated approach can be done and dusted in 6 weeks if I “work smarter” - it’s impossible.

thinkingofausername · 05/04/2025 23:54

Whooowhooohoo · 05/04/2025 23:44

They do not work for you, or your child.

But surely they still have to comply with the law?

TheLavenderLantern · 05/04/2025 23:56

Agenoria · 05/04/2025 23:51

I accept a lot of this. I know that caseworkers have ridiculous caseloads and they are almost invariably badly trained, and many are also under massive pressure to save money. I also accept that local authorities generally are ridiculously underfunded for SEN provision.

However, what I cannot accept is the fact that both LAs and those they employ choose to take the path of making blatantly unlawful decisions, time and again, rather than taking the fight back to government. Anyone who works in the SEND field can cite countless cases where it must be absolutely obvious to all concerned at the LA that they cannot conceivably justify some of the decisions they make, and the only explanation can be that they have made a cynical decision to break the law because it will save the LA a year or more's worth of the costs of making proper provision for the child in question. And we all know that losing a year's worth of education will cause irreparable harm to any child, let alone one who already has problems. So essentially SEND Caseworkers who go along with this have chosen to put the imperative of saving money over and above the future of a vulnerable child. I do wonder sometimes how they live with their consciences.

I think that some caseworkers can’t live with their consciences and that’s why they leave.

ValBiro · 06/04/2025 00:03

Bluebell865 · 05/04/2025 20:04

As a result or not replying to emails, not updating the draft plan, nor answering phone calls etc, our EHCP is now well beyond deadline. My child has not had an education for 9 months and as a result, went into a mental health crisis. They are currently on our 8th week in an inpatient ward as a direct result of being pushed into crisis by being denied an education. We are going through absolute hell. Is that a good enough reason for being a tiny bit upset with the echp team??? Case worker has a clear job to do and is not doing it. we are paying a very high price.

I'm so sorry you're family is going through this. Our 3 year ehcp crisis was traumatic too. Solidarity and empathy ♥️

thinkingofausername · 06/04/2025 00:04

TheLavenderLantern · 05/04/2025 23:36

Also as a caseworker, hearing words like “evil” and “abuse” isn’t great for your mental health and I’m sure it doesn’t motivate you to work even harder.

Have you considered the mental health of the children that are being failed time and time again? Or the mental health of the family trying desperately to support their child when the LA are making it impossible. Impossible to work, impossible to therefore pay bills, impossible to just get through each day.

Do you know how many parents of SEN children have considered suicide? And predominantly because the LA aren't complying with their legal duty, leaving parents hanging on by a thread.

So in all honesty, a caseworkers feelings getting a bit hurt because a parent on MN called a generic evil is nothing compared to what the children and their families are dealing with.

It is abuse. It's neglect.
If an abled child's parents were choosing to not supply adequate care and education they would be charged with neglect. The individuals that make the decisions to purposefully neglected disabled children should be charged with child abuse.

Agenoria · 06/04/2025 00:07

CleverButScatty · 05/04/2025 19:52

You are understandably frustrated. Again what you are describing is a team that has a capacity lower than the level of demand on it. One caseworker can't be simultaneously attending meetings, writing plans and answering the phone. They will be rushing staff into post and asking them to produce high numbers of plans whilst still doing everything else. This will impact quality. And then they are dependent on the quality of advice they receive (my service is similar.

Do you truly and honestly think they are sitting around filing their nails and drinking coffee until you escalate a stage 2 complaint? Is that really likely?

Please vent at the system... It desperately needs higher levels of resourcing and an overhaul. But calling people trying to do a job 'evil' is quite abusive and somewhat childish.

Yes, but assuming that every caseworker is a living saint is just naive. I have recently been supporting the parent of a child who has had some very traumatic experiences in school and who is now unable to cope with even walking into a school building. The parent has been told the LA won't even begin to consider offering home tuition or alternative provision until they have consulted every possible school in the area, and for some reason they seem incapable of consulting them all together, so it is taking forever.

OK, I get it that the caseworker is probably doing what they have been told by others. However, they have taken it a lot further by trying to bully the parent into going along with this farcical process, by suggesting that the tribunal will take it against the parent if she doesn't enthusiastically promote every suggestion they make. They must know that the threat about the tribunal is completely untrue, as all they will be interested in is what the child needs, full stop, and they won't be interested in petty little digs at the parents. Making a decision to bully a parent and then to use lots of complicated lies to bolster up the decided course of action is not something the caseworker can legitimately blame others for,

I know this is only one example, but it happens to be a recent example of a very regular issue.

thinkingofausername · 06/04/2025 00:28

Just to add: Caseworkers are not the individuals making the decisions. I know that. But they should follow whistleblowing policy to report the ongoing neglect, law breaking, negligence and discrimination or they are complicit.

TheLavenderLantern · 06/04/2025 00:28

thinkingofausername · 06/04/2025 00:04

Have you considered the mental health of the children that are being failed time and time again? Or the mental health of the family trying desperately to support their child when the LA are making it impossible. Impossible to work, impossible to therefore pay bills, impossible to just get through each day.

Do you know how many parents of SEN children have considered suicide? And predominantly because the LA aren't complying with their legal duty, leaving parents hanging on by a thread.

So in all honesty, a caseworkers feelings getting a bit hurt because a parent on MN called a generic evil is nothing compared to what the children and their families are dealing with.

It is abuse. It's neglect.
If an abled child's parents were choosing to not supply adequate care and education they would be charged with neglect. The individuals that make the decisions to purposefully neglected disabled children should be charged with child abuse.

Yes. I considered it constantly as a SENCo and as a LA advisory teacher for 22 years. I couldn’t sleep for years due to worrying about it. I took suicidal children to A and E. I made hundreds of CAMHS referrals. I attended meetings in secure mental health hospitals to discuss how admissions could have been prevented. I spent over two decades educating myself about child mental health and advocating for children with SEND.

The verbal abuse of professionals who are working themselves into the ground isn’t limited to MN posts. It also happens by email and in face to face meetings. Blaming professionals for a broken system doesn’t help children - it eventually breaks the professionals and makes us leave.

Lyannaa · 06/04/2025 00:39

TheLavenderLantern · 05/04/2025 23:09

I believe the government is making plans to limit the right to SEND tribunal because LAs lose at tribunals, rather than putting extra funding into SEND.

I don’t think there’s any point in complaining about SENCOs or case officers. We all went into the job with a passion for supporting children with SEND and every complaint leaves us a bit more disheartened.

That’s why there is a high churn rate of SENCOs. It’s why so many SEN case officers are off sick with stress. Trying their best in a broken system and being constantly complained about. Burning out. Leaving with our qualifications and experience because we have gone above and beyond, yet it’s never enough.

Yes, councils are lobbying central government to stop parents from bringing SEND appeals to tribunal. Which, by the way, parents wouldn’t need to do at all if Local Authorities actually followed the law and honoured their obligations.

When parents go to tribunal, they will never get the moon on a stick. They will only get what’s fair and what their child is legally entitled to. My solicitor was very clear with me about working within the legal framework. Tribunals do not order things unless the law dictates it.

If anyone is ever looking for a good, sound SEN solicitor who follows the law, I’d recommend Chris Barnett.

Greenfingers37 · 06/04/2025 01:05

My friend (ex Senco) was an EHCP caseworker and lasted a year. She said it was an impossible job in a broken system and received so much hate from parents, relating to issues she had no control over. She’s now doing supply teaching and is so much happier.

Jaessa · 06/04/2025 01:06

I would trust them the same way I trust my plumber when my boiler is broken

TheLavenderLantern · 06/04/2025 01:15

Greenfingers37 · 06/04/2025 01:05

My friend (ex Senco) was an EHCP caseworker and lasted a year. She said it was an impossible job in a broken system and received so much hate from parents, relating to issues she had no control over. She’s now doing supply teaching and is so much happier.

This is the issue - I understand parents being frustrated and at the end of their tether but the hate just gets too much, people leave, less experienced people pick up the cases, more delays, less continuity.

Tryinghardtobefair · 06/04/2025 02:42

Don't trust them. And by them I mean anyone in the SEN department of the LA.

By the time I took my LA to tribunal we'd burnt through 5 caseworkers because I kept complaining every time they acted unlawfully.

At their worst they lied about a positive consultation with a learning support unit, got me to change the type of provision named so I could accept a place and then I got an email the next day saying the consultation had just been sent out. Another time they gave my daughter a place in a mainstream school despite the school saying they categorically couldn't meet section F of her EHCP. They broke the law so many times during tribunal that they got barred halfway through the process.

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