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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Are SEN case workers to be trusted?

658 replies

Ricecakesaremyjam · 05/04/2025 18:37

Are local authority SEN case workers to be trusted? Do they work to serve the child, or on behalf of the school who aren’t delivering EHCP interventions?
Can anyone advise?! Thanks x

OP posts:
CleverButScatty · 12/04/2025 17:21

StrivingForSleep · 12/04/2025 17:19

nobody can make this achievable in the current climate.

Except it is achievable once parents take enforcement action. Parents should be supported to do that rather than accept unlawful behaviour.

Yeah in that handful of cases, not for the whole system.

Lyannaa · 12/04/2025 17:22

CleverButScatty · 12/04/2025 17:18

If you bothered reading my post you would know that I both work in an LA role supporting the education of children in care and am the parent of three disabled children. Why do some SEND parents think they invented having disabled kids and that nobody who worked in education could have experienced this?

There is nothing wrong with calling out an LA on its performance, there is something wrong with name-calling staff as liars, who 'can't be arsed' etc because they have a bigger workload than they can get through.

Yes You’ve said that you have disabled children multiple times. That doesn’t absolve you responsibility from dismissing, gaslighting and looking down on those of us who are talking from our own personal experiences.

StrivingForSleep · 12/04/2025 17:22

It can be successful for all cases.

CleverButScatty · 12/04/2025 17:22

Lyannaa · 12/04/2025 16:53

Sorry, have you been privy to the goings on of councils for the last 23 years like I have? As a parent? Because if not, you have no right to call me ridiculous.

Well over 20 both as a SEND parent and education professional... Does that qualify me to have an opinion? Or only if it is in agreement with yours?

Lyannaa · 12/04/2025 17:24

CleverButScatty · 12/04/2025 17:22

Well over 20 both as a SEND parent and education professional... Does that qualify me to have an opinion? Or only if it is in agreement with yours?

You called me ridiculous and I responded.

CleverButScatty · 12/04/2025 17:25

Lyannaa · 12/04/2025 17:22

Yes You’ve said that you have disabled children multiple times. That doesn’t absolve you responsibility from dismissing, gaslighting and looking down on those of us who are talking from our own personal experiences.

Can you please give some examples of when I have done these things?

I will remind you that the thread is asking about the personal trustworthiness of SEND caseworkers, I have pointed out repeatedly that they system is failing a lot of people, but my point is that this is not because of character flaws caseworkers. And that name-calling them and abusing them out of frustration with the failings of the system is unacceptable.

Being a frustrated SEND parent doesn't absolve is from being decent people.

CleverButScatty · 12/04/2025 17:28

Lyannaa · 12/04/2025 17:24

You called me ridiculous and I responded.

I called your assertion that people write the plan after deciding what the provision will be ridiculous. Not you as a person.

Lyannaa · 12/04/2025 17:28

Yes, for one you called my lived experience ridiculous and you tried to say that LAs never lie - it’s just stupid parents not being happy with what the reports say.

That’s just in the last 10 minutes or so.

thinkingofausername · 12/04/2025 17:31

You've already described your EHCP dealings and compared to many, you got away lightly. So no, you don't know what others have been through.

Stop defending outright lying! These lies have been caught out but indisputable paper trail.

Other example; telling parents their parental preference said cannot meet need, when a) they hadn't got back to the LA until a month later and b) they actually said they could meet need (with stipulations). Again lies caught by paper trail.

Another; parent makes formal complaint they had not been told vital information (LA told current school SENCO child was no longer allowed to attend at 3pm, beginning the following day, because they had named a school child was unable to attend instead and expected child to start there the following day with no transition and no way to actually get there. No contact with parent whatsoever). Senior manager tells parent they don't contact parents directly. Which is absolute bollocks! Imagine not telling the parent!

Another: Caseworker telling parents not to include anything about work commitments or other children's schooling on transport application because it won't be considered. Then LA representative telling tribunal parents have given no logistical/work/childcare reasons to not facilitate the journey themselves.

Do you need more examples?

CleverButScatty · 12/04/2025 17:34

StrivingForSleep · 12/04/2025 17:22

It can be successful for all cases.

This is a slightly changed examples for GSPR, but very realistic of what happens most years.

Our maintained SLCN/ASD/MLD school has a Y7 intake of 60. Over 100 parents named it their preference. 3 of those who didn't get a place were squeezed in following tribunal. A couple of others accepted independent specialists after the tribunal listed to the school's witness statement saying they could not take them. This is manageable. Squeezing an extra 40 isn't.
There are other laws around ratios, fire regs, number of kids in a physical space of certain sizes that would be broken. It would be completely unworkable.

This is the difference in perspective of looking just at your own child, or a couple you are advocating for. The fact that 2 or 3 kids could be squeezed in because of tribunal (not enforcement, do you think you're a bailiff?!) does not mean everyone could if everyone went to tribunal. That's does not mean I'm judging the parents who went to tribunal negatively, we all want the best for our kids. But it does not mean that all of those kids could have gone to that school.

Laughingdoggo · 12/04/2025 17:35

CleverButScatty · 12/04/2025 16:46

You can't keep squeezing kids in. So there has to be some sensible decision making and you make an exception for tribunal, what else can you do. If a school is built for 60 kids per year, you can squeeze a couple extra in, but not the extra 100 who have asked for a place. So a couple extra get squeezed in through tribunal. That doesn't mean the LA could have just chucked an extra 100 kids into a year group. You have to draw the line somewhere. This is where it's frustrating to deal with people who know what the law says but have never had to apply it across a whole cohort of kids.

Then that’s the point at which the argument “incompatible with the effective education of others” comes in.

But the point is that the Tribunal will direct the LA to apply the law. If the LA was following the law in the first place then they wouldn’t be at tribunal, would they?

But what seems to happen is that specialist or independent specialist (ie section 41) only get named after the parents have appealed. The LA kick it into the long grass. It absolutely is not the case that the tribunal is there to make a decision, it’s there to ensure that the LA makes the right one, and that nuance appears to be missing from your understanding of it from your posts.

CleverButScatty · 12/04/2025 17:36

thinkingofausername · 12/04/2025 17:31

You've already described your EHCP dealings and compared to many, you got away lightly. So no, you don't know what others have been through.

Stop defending outright lying! These lies have been caught out but indisputable paper trail.

Other example; telling parents their parental preference said cannot meet need, when a) they hadn't got back to the LA until a month later and b) they actually said they could meet need (with stipulations). Again lies caught by paper trail.

Another; parent makes formal complaint they had not been told vital information (LA told current school SENCO child was no longer allowed to attend at 3pm, beginning the following day, because they had named a school child was unable to attend instead and expected child to start there the following day with no transition and no way to actually get there. No contact with parent whatsoever). Senior manager tells parent they don't contact parents directly. Which is absolute bollocks! Imagine not telling the parent!

Another: Caseworker telling parents not to include anything about work commitments or other children's schooling on transport application because it won't be considered. Then LA representative telling tribunal parents have given no logistical/work/childcare reasons to not facilitate the journey themselves.

Do you need more examples?

Ah you know every I have been through with my kids, from a couple of sentences on a Mumsnet post.

Nope I have been thought all sorts over me at years. I don't think it gives me a free pass to take my frustrations out on individuals.

thinkingofausername · 12/04/2025 17:36

And again....

Legal timeframe is a legal requirement but most parents wouldn't care too much if what they received at the end was a truthful and well written document.

Illegally denying children the necessary provision is my biggest gripe. Using the delay tactics so parents have to waste months waiting for tribunal so they can save a few months paying for provision. This is a WELL KNOWN tactic used by LAs.

And I'm not talking about caseworkers leaving! A consistent caseworker ignoring contact for 6 months over the key stage transfer period is not just 'not good'. It ended up being catastrophic for that YP.

CleverButScatty · 12/04/2025 17:39

Laughingdoggo · 12/04/2025 17:35

Then that’s the point at which the argument “incompatible with the effective education of others” comes in.

But the point is that the Tribunal will direct the LA to apply the law. If the LA was following the law in the first place then they wouldn’t be at tribunal, would they?

But what seems to happen is that specialist or independent specialist (ie section 41) only get named after the parents have appealed. The LA kick it into the long grass. It absolutely is not the case that the tribunal is there to make a decision, it’s there to ensure that the LA makes the right one, and that nuance appears to be missing from your understanding of it from your posts.

Sometimes I agree with tribunal decision I have seen, some are shocking. Whatever. It doesn't change the fact that there are far more people wanting special school places than there are places or funds to pay for them.
The fact that a few outliers for places through tribunal doesn't t increase that for all the others.
I'm not saying these right. Just that it's the system we are working in.

thinkingofausername · 12/04/2025 17:39

CleverButScatty · 12/04/2025 17:25

Can you please give some examples of when I have done these things?

I will remind you that the thread is asking about the personal trustworthiness of SEND caseworkers, I have pointed out repeatedly that they system is failing a lot of people, but my point is that this is not because of character flaws caseworkers. And that name-calling them and abusing them out of frustration with the failings of the system is unacceptable.

Being a frustrated SEND parent doesn't absolve is from being decent people.

Gaslighting:

On terms of your experience, maybe your caseworker lied, maybe (more likely in my opinion) they made a mistake, forgot what they said, thought they had said something they hadn't etc.)

thinkingofausername · 12/04/2025 17:43

CleverButScatty · 12/04/2025 17:36

Ah you know every I have been through with my kids, from a couple of sentences on a Mumsnet post.

Nope I have been thought all sorts over me at years. I don't think it gives me a free pass to take my frustrations out on individuals.

Thing is, I don't think anyone on this thread has actually said they've taken it out on individuals. I've certainly never shouted/screamed/threatened a caseworker. Moaning on MN is not taking it out on individuals.

I don't doubt it happens, same with any public-facing role.

Laughingdoggo · 12/04/2025 17:43

CleverButScatty · 12/04/2025 17:39

Sometimes I agree with tribunal decision I have seen, some are shocking. Whatever. It doesn't change the fact that there are far more people wanting special school places than there are places or funds to pay for them.
The fact that a few outliers for places through tribunal doesn't t increase that for all the others.
I'm not saying these right. Just that it's the system we are working in.

“When all reasonable steps are taken” - surely it’s reasonable then for the LA to explains the capacity of the school? My son’s junior school had a bulge class, porta cabins appeared very quickly, and 22 other kids were accommodated. Why can’t that be done for specialist? And the answer is that it can. It absolutely can. But at the same time the same kids can be shoved into a poor fit in mainstream and left to sink.

StrivingForSleep · 12/04/2025 17:44

Just because that is what happens in your LA doesn’t make it lawful. If 3 could be admitted without reaching the legal threshold for incompatibility then that should have happened without the LA originally acting unlawfully and forcing parents to appeal.

When I was talking of enforcement action, I was talking about JR, not SENDIST. That is taking enforcement action. The comment I was replying to was about LAs not adhering to the timescales. That is dealt with via way of JR, not appealing to SENDIST. You seem confused about the processes.

CleverButScatty · 12/04/2025 17:44

thinkingofausername · 12/04/2025 17:36

And again....

Legal timeframe is a legal requirement but most parents wouldn't care too much if what they received at the end was a truthful and well written document.

Illegally denying children the necessary provision is my biggest gripe. Using the delay tactics so parents have to waste months waiting for tribunal so they can save a few months paying for provision. This is a WELL KNOWN tactic used by LAs.

And I'm not talking about caseworkers leaving! A consistent caseworker ignoring contact for 6 months over the key stage transfer period is not just 'not good'. It ended up being catastrophic for that YP.

This is what is deluded. I have worked for 2 LAs, been a SENCO at a school in a 3rd and a special school teacher in a fourth.

This idea of 'tactics' and purposeful delays are just made up. And this so the kind of bullying language that is unacceptable.

You must get have got a faster response when you complained or appealed or whatever, because you will have jumped to the front of the queue. Not an ideal situation but understandable.

The idea of caseworkers deliberately delaying things (for what reason you claim, I am unsure, but as part of some 'tactical game').

This is what is childish. It is a significantly overburdened system and nobody has the time or headspace to play fucking games.

But there are umpteen social media groups out here where people tell each other these things until they believe them.

Use your bloody intelligence.

Laughingdoggo · 12/04/2025 17:45

I’ve seen LOADS of lies. Most recent - “your child doesn’t meet the criteria for referral to SLT.” And actually the child absolutely did, but the LA hadn’t commissioned any Speech Therapy that year. None.

Laughingdoggo · 12/04/2025 17:46

CleverButScatty · 12/04/2025 17:44

This is what is deluded. I have worked for 2 LAs, been a SENCO at a school in a 3rd and a special school teacher in a fourth.

This idea of 'tactics' and purposeful delays are just made up. And this so the kind of bullying language that is unacceptable.

You must get have got a faster response when you complained or appealed or whatever, because you will have jumped to the front of the queue. Not an ideal situation but understandable.

The idea of caseworkers deliberately delaying things (for what reason you claim, I am unsure, but as part of some 'tactical game').

This is what is childish. It is a significantly overburdened system and nobody has the time or headspace to play fucking games.

But there are umpteen social media groups out here where people tell each other these things until they believe them.

Use your bloody intelligence.

Whoa! The tone of that is appalling.

StrivingForSleep · 12/04/2025 17:46

This idea of 'tactics' and purposeful delays are just made up.

Except it is not.

Laughingdoggo · 12/04/2025 17:46

CleverButScatty · 12/04/2025 17:44

This is what is deluded. I have worked for 2 LAs, been a SENCO at a school in a 3rd and a special school teacher in a fourth.

This idea of 'tactics' and purposeful delays are just made up. And this so the kind of bullying language that is unacceptable.

You must get have got a faster response when you complained or appealed or whatever, because you will have jumped to the front of the queue. Not an ideal situation but understandable.

The idea of caseworkers deliberately delaying things (for what reason you claim, I am unsure, but as part of some 'tactical game').

This is what is childish. It is a significantly overburdened system and nobody has the time or headspace to play fucking games.

But there are umpteen social media groups out here where people tell each other these things until they believe them.

Use your bloody intelligence.

You’re unbelievable. Just because you haven’t experienced it doesn’t mean it doesn’t happen!

CleverButScatty · 12/04/2025 17:48

StrivingForSleep · 12/04/2025 17:44

Just because that is what happens in your LA doesn’t make it lawful. If 3 could be admitted without reaching the legal threshold for incompatibility then that should have happened without the LA originally acting unlawfully and forcing parents to appeal.

When I was talking of enforcement action, I was talking about JR, not SENDIST. That is taking enforcement action. The comment I was replying to was about LAs not adhering to the timescales. That is dealt with via way of JR, not appealing to SENDIST. You seem confused about the processes.

You might have meant it in relation to timescales, but you included the comment with discussion of admissions which is SENDIST remit.
And as you bloody well know, if 3 over PAN had been admitted, then next 2 or 3 of the other 40 odd would have gone to tribunal.
What you are saying works, for supporting one child or a small caseload as an advocate, and food one you. Those few families will really benefit from that. Doesn't help all the others and especially not the poor buggers in care that I work with.

Laughingdoggo · 12/04/2025 17:50

CleverButScatty · 12/04/2025 17:48

You might have meant it in relation to timescales, but you included the comment with discussion of admissions which is SENDIST remit.
And as you bloody well know, if 3 over PAN had been admitted, then next 2 or 3 of the other 40 odd would have gone to tribunal.
What you are saying works, for supporting one child or a small caseload as an advocate, and food one you. Those few families will really benefit from that. Doesn't help all the others and especially not the poor buggers in care that I work with.

The “poor buggers in care” do you support them to tribunal too?

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