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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Are SEN case workers to be trusted?

658 replies

Ricecakesaremyjam · 05/04/2025 18:37

Are local authority SEN case workers to be trusted? Do they work to serve the child, or on behalf of the school who aren’t delivering EHCP interventions?
Can anyone advise?! Thanks x

OP posts:
DisabledCaseworker · 07/04/2025 22:29

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DisabledCaseworker · 07/04/2025 22:36

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DisabledCaseworker · 07/04/2025 22:58

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DisabledCaseworker · 07/04/2025 22:59

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Youareonmute · 07/04/2025 23:15

What an absolutely horrible thread. Posters attacking professionals ( many from teaching backgrounds ) who entered this role with the best intentions, trying to do their best with a huge caseload of children and schools (up to 250 children! Yes you read that correct) and the pressures are huge, often without proper management support. The amount of work for one EHCP is huge and everything lands in the lap of the case officers’s lap- from being asked arrange a COViD jab / help their child to learn cook / recharge a wheelchair are a few of the requests that spring to mind.
The SEN service is not an emergency service and is often is treated as one. The system is broken as someone pointed out and the amount of need/ assessment requests coming though is huge ( & concerning)
There is a fair bit of misinformation on this thread too, and many services services are stretched but that is not the Case officer’s fault
Thank you to the posters who gave a more balanced view, and remember your Case Officer is human and trying to do an impossible job.

Laughingdoggo · 07/04/2025 23:28

Youareonmute · 07/04/2025 23:15

What an absolutely horrible thread. Posters attacking professionals ( many from teaching backgrounds ) who entered this role with the best intentions, trying to do their best with a huge caseload of children and schools (up to 250 children! Yes you read that correct) and the pressures are huge, often without proper management support. The amount of work for one EHCP is huge and everything lands in the lap of the case officers’s lap- from being asked arrange a COViD jab / help their child to learn cook / recharge a wheelchair are a few of the requests that spring to mind.
The SEN service is not an emergency service and is often is treated as one. The system is broken as someone pointed out and the amount of need/ assessment requests coming though is huge ( & concerning)
There is a fair bit of misinformation on this thread too, and many services services are stretched but that is not the Case officer’s fault
Thank you to the posters who gave a more balanced view, and remember your Case Officer is human and trying to do an impossible job.

Of course SEN case workers are human. And of course everyone deserves to be treated lawfully and with respect, Unfortunately that isn’t the lived experience of many of us who have been forced to advocate for years and years.

And whilst I have some sympathy for caseworkers and their colossal work load, you have to remember that this is their CHOICE to work there. Paid on the public purse.

Parents didn’t choose a single day of the journey they walk. They can’t resign. So when I hear bleating about how hard it is for SEN teams I think “oh do fuck off. Seriously. You don’t have the same skin in the game.”

Youareonmute · 07/04/2025 23:41

Laughingdoggo · 07/04/2025 23:28

Of course SEN case workers are human. And of course everyone deserves to be treated lawfully and with respect, Unfortunately that isn’t the lived experience of many of us who have been forced to advocate for years and years.

And whilst I have some sympathy for caseworkers and their colossal work load, you have to remember that this is their CHOICE to work there. Paid on the public purse.

Parents didn’t choose a single day of the journey they walk. They can’t resign. So when I hear bleating about how hard it is for SEN teams I think “oh do fuck off. Seriously. You don’t have the same skin in the game.”

Gosh you sound lovely.
Caseworkers leave in droves and the turnover of staff is huge and yes, parent must get so frustrated when they have another new case officer! They are allowed to resign/ leave too.
But with an attitude like yours I am not surprised they do, and now let’s hope your case officer does not leave now. You are missing the point entirely.

roaringmouse · 07/04/2025 23:44

Absolutely do not trust that they are working in the best interests of your child. They are employed by the LA.

That said, be completely professional in your dealings with them, even when not reciprocated, because you need to work within the system to get an optimal outcome.

Best hope is to learn as much about the law in this area as you can, keep meticulous records and don't give up!

thinkingofausername · 08/04/2025 00:11

roaringmouse · 07/04/2025 23:44

Absolutely do not trust that they are working in the best interests of your child. They are employed by the LA.

That said, be completely professional in your dealings with them, even when not reciprocated, because you need to work within the system to get an optimal outcome.

Best hope is to learn as much about the law in this area as you can, keep meticulous records and don't give up!

Edited

And send a follow up email after every phone call so you have a paper trail.

DisabledCaseworker · 08/04/2025 00:18

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DisabledCaseworker · 08/04/2025 00:48

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Laughingdoggo · 08/04/2025 03:18

Youareonmute · 07/04/2025 23:41

Gosh you sound lovely.
Caseworkers leave in droves and the turnover of staff is huge and yes, parent must get so frustrated when they have another new case officer! They are allowed to resign/ leave too.
But with an attitude like yours I am not surprised they do, and now let’s hope your case officer does not leave now. You are missing the point entirely.

Please explain to me the point I’ve missed!

Morph22010 · 08/04/2025 06:27

CleverButScatty · 07/04/2025 08:03

Are you under the impression that I am a caseworker?

I work in a virtual school team, supporting looked after children with SEND to attain in line with their peers. Perhaps I'm untrustworthy too?

I studied IPSEA legal qualifications to level 3 as a special school SENCO, but thank you for sharing your views on the legal situation. Your tone is very patronising.

I think the problem is, and I say this as someone has 3 children with SEND (one of whom has a crisis year, unable to attend for months, delayed EHCP, late decision on secondary school) that a lot of SEND parents and advocates spend a lot of time on social media groups etc which are basically an echo chamber, you can see they are taken back when people outside that context challenge them for calling caseworkers evil and having no conscience, because they are so used to spouting this nastiness unchallenged.

There is someone on here saying that a child should be having hours of therapies per day outside of school because they can demand it under law -which they can-(because a parent commissioned EP has put this in their report). This attitude is causing a lot of issues in capacity. There is no reason why any but the most complex of children could possibly need hours of therapy outside of school and the LA funding travel time for the therapist etc.I'm not saying they wouldn't benefit from it. But we need to make sure everyone gets the basics before anyone gets the bells and whistles. And there are so many kids stuck in the system not getting the basics.

The problem is that the legislation is written on the assumption that people will just ask for what is needed, not the world on a stick. So you have a handful of entitled people with solicitors etc who are getting the world on a stick because they will throw money at private reports etc which say what they want (and I'm sorry this does happen) and then challenge through tribunal.

And I know you won't care about the lack of funding but the LA have to. They're not being tight. They have a finite level of resource. I understand that as a SEND parent and as a professional.

The main reason behind the EP capability problem is that the two part rule for assessment is ridiculously low and vague... Child may have SEN and may need provision through an EHCP. this could describe just about anyone. So previously LAs would expect a school to follow the graduated approach properly, and try to establish what needs there where and then request assessment in it was needed. Then increasingly huge swathes of decisions where challenged, and fair enough because the two part rule is so low, but that means that many more children went into assessment and into the list for EP advice creating huge backlogs, when it was bloody obvious from the start it would be no to a plan for many of them. This isn't the parents fault they are using their rights. And it's not the LA's fault, they are managing levels of demand over 200% of what it was previously. As a SEND parent I would like to see the two part rule changed for a more robust test because it would free up the system for those who really need it.

Because you then have next group of parents who are trying to navigate a broken system for what they genuinely need. And finally the poor sods I work with who are in care and have never had anyone to fight their corner. Thankfully my role exists.

You are not in your little echo chamber here where people will genuinely consider 32k a year caseworkers to be lawbreakers because they are following policies based on the resources that actually exist.

I can see where you are coming from but I think the issue is caused by the basics not even being provided, even in cases of very obvious needs never mind needs that are less obvious. So if a parent has to go to tribunal to get even the basics and potentially have private reports commissioned as evidence then they are going to ask for bells and whistles, if they never had to go to tribunal in the first place, either becuase their needs were met in school in a graduated response or they were already assessed for an ehcp and the basics provided though that they wouldn’t have the need to go to tribunal in the first place.

as a parent my experience of graduated response is that it was just used as an excuse by the la not to assess as saying the school hadn’t done xyz yet which the school then refused to do as they don’t have funding. My son was diagnosed autistic at 6 and had major issues in mainstream school and was regularly being excluded, we couldn’t even get an ed psych though the school due to the cost to them and they wouldn’t involved the specialist autism team from the la as the la charged the school for this and the school said they couldn’t tell them anything they didn’t already know. I had to go to tribunal for refusal to assess, got ehcp with 32.5 hours of funding but that is only worth £8k a year to the school and funding hasn’t been increased in our la for about 15 years so there is no incentive for a school to make it work or provide completely what is in ehcp, eventually things get so bad that a child will leave which is a financial win for the school.

Agenoria · 08/04/2025 07:52

CleverButScatty · 07/04/2025 14:59

Which is as it should be. But there are people who are using advocates, private report and tribunal to get those things.

And your caseworker will be spending ridiculous amounts of time trying to deal with them, increasing the delays for someone like you, who just wants a sensible education offer.

No caseworker has to spend ridiculous amounts of time over any proposed provision. It's a simple issue of assessing the evidence for it and for any alternatives - plus they mostly pass the actual decision-making up the line to a panel.

roaringmouse · 08/04/2025 07:54

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We have taken this down at the poster's request.

The OP asked a question and I answered that question, honestly, and based on 20 years of experience of dealing with LA SEN caseworkers.

My experience has taught me that caseworkers and LA's act unlawfully, and do so consistently. The law in this area is strong, and gives rights and protections to SEN children. By acting unlawfully, whether due to ignorance of the law, in defense of the public purse, or whatever other reason, the result is that they do not act in the best interests of children with SEN.

Agenoria · 08/04/2025 07:55

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We have taken this down at the poster's request.

Where exactly do you claim I suggested you break GDPR? On the contrary, I suggested that if you want to give examples you could cite cases that are actually known and published already.

Honestly, all this emotional stuff about something which no-one has suggested makes me wonder whether you are in the right job anyway.

Agenoria · 08/04/2025 07:59

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We have taken this down at the poster's request.

This is one case. The vast majority of experts recommend provision which does not profit them in any way because they won't be providing it. Most therapies are sufficiently generic that, if they are in an EHCP, the LA can contract them through the NHS or providers already known to them.

Morph22010 · 08/04/2025 08:07

roaringmouse · 08/04/2025 07:54

The OP asked a question and I answered that question, honestly, and based on 20 years of experience of dealing with LA SEN caseworkers.

My experience has taught me that caseworkers and LA's act unlawfully, and do so consistently. The law in this area is strong, and gives rights and protections to SEN children. By acting unlawfully, whether due to ignorance of the law, in defense of the public purse, or whatever other reason, the result is that they do not act in the best interests of children with SEN.

it wouldn’t be any different if the caseworkers were private though and had to work within an overall budget ie. Didn’t have a bottomless pit of money they could use to fund things. In fact it would probably be worse as you then have profits being creamed off the top as well so would leave less for the actual provision if you still have same budget. It’s like the many indepdent specialists schools now that are charging £80k to £100k per year, my son is in an la autism school and it is funded at £20k per child per year. Most of the independent specialist schools aren’t providing anything more they just charge more due to having to make a profit as well.

Agenoria · 08/04/2025 08:24

CleverButScatty · 07/04/2025 19:36

She's attacking the lone caseworker posting on here, suggesting that she is incompetent and lying without any experience of her work or caseload.

How can generic comments on caseworkers amount to a personal attack on one? Even@DisabledCaseworker accepts that there are some who are guilty of poor practice.

Almahart · 08/04/2025 08:30

Morph22010 · 08/04/2025 08:07

it wouldn’t be any different if the caseworkers were private though and had to work within an overall budget ie. Didn’t have a bottomless pit of money they could use to fund things. In fact it would probably be worse as you then have profits being creamed off the top as well so would leave less for the actual provision if you still have same budget. It’s like the many indepdent specialists schools now that are charging £80k to £100k per year, my son is in an la autism school and it is funded at £20k per child per year. Most of the independent specialist schools aren’t providing anything more they just charge more due to having to make a profit as well.

I agree that the rates that independent specialist schools charge are shocking. One of my kids was also in an LA specialist school at £20k (+taxi) and did pretty well. One very expensive independent that our LA sends lots of kids to is notorious for excluding kids when they get difficult.

SomethingInnocuousForNow · 08/04/2025 08:34

@DisabledCaseworker it's not about who should be funding education (LA) but when people say don't trust Caseworkers because they are LA paid it is more about he who pays the piper calls the tune.

When I was given a personal budget for my child's education, the difference was astonishing - suddenly I was able to make quick decisions in the best interests of my child and had the ability to sack poor quality providers. When I gave up the PB (for various reasons), we were no longer the clients and my child's tuition agency actually forbade me from talking to them as they only talked to the commissioners (LA) even when I had significant and verifiable safeguarding concerns about the tutor.

SomethingInnocuousForNow · 08/04/2025 08:37

Almahart · 08/04/2025 08:30

I agree that the rates that independent specialist schools charge are shocking. One of my kids was also in an LA specialist school at £20k (+taxi) and did pretty well. One very expensive independent that our LA sends lots of kids to is notorious for excluding kids when they get difficult.

Yeah, I really resent my child being used as a cash cow by AP providers, often with pretty crap provision in return.

Morph22010 · 08/04/2025 08:42

SomethingInnocuousForNow · 08/04/2025 08:37

Yeah, I really resent my child being used as a cash cow by AP providers, often with pretty crap provision in return.

If all the money going on profit in private provisions and all the money going to pay solicitors, judges etc had all been invested in basic sen provision in the first place we wouldn’t be where we see now. Instead things have been cut and cut at the early intervention level to save money but the overall cost of sen is just going up and up

SomethingInnocuousForNow · 08/04/2025 08:47

Morph22010 · 08/04/2025 08:42

If all the money going on profit in private provisions and all the money going to pay solicitors, judges etc had all been invested in basic sen provision in the first place we wouldn’t be where we see now. Instead things have been cut and cut at the early intervention level to save money but the overall cost of sen is just going up and up

Absolutely. The private sector steps in to exploit a gap and people make enormous sums of money off the most basic shit. One provider quoted £120 per hour for nature walks with an unqualified 'mentor'. They couldn't accept my child in the end anyway because his learning difficulties were too severe.

None of this would have happened if his first (several) specialist schools had met his needs in the first place.

Morph22010 · 08/04/2025 08:50

SomethingInnocuousForNow · 08/04/2025 08:47

Absolutely. The private sector steps in to exploit a gap and people make enormous sums of money off the most basic shit. One provider quoted £120 per hour for nature walks with an unqualified 'mentor'. They couldn't accept my child in the end anyway because his learning difficulties were too severe.

None of this would have happened if his first (several) specialist schools had met his needs in the first place.

My child is mid teens now and when we were looking at specialist 10 years ago the independent specialists were only for the most severe complex children be that behavioural, medical etc. now I’m seeing that the same schools don’t want these children anymore they are only taking children with less severe needs that at one time would have been managed in mainstream with support