Should I complain about this nurse

[AprilF00L]

or just let it go?

My very vulnerable, very elderly neighbour fell in his house recently and was treated in his home by paramedics.

Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in/ This really alarmed me due to his vulnerabilities and physical state. I asked if she'd looked in all the rooms and she said she had. I got her phone number to contact her after my appt.

On my return an hour later I came across her again. She told me that she had returned to see if my neighbour had returned home.

He'd never been out. He was sleeping in bed. She lied. She hadn't looked in every room. He could have been dead for all she knew.7

I'm so annoyed at her lying. So unprofessional. AIBU to report her.

The DNs I work with all have access to systmone, and that's where they write up their notes. Everything goes on the patient record.

It would make no sense to have completely separate notes/care system. If other medical professionals were unable to access DNs notes, it could easily lead to huge errors in patient care.

District nurses treating my late father used the key safe to key themselves in

The district nurses who visit my Dad are completely seperate. They actually aren’t even NHS it’s outsourced.

There isn’t one joined up system for notes throughout the NHS. There arguably should be but that’s not the case.

In my trust, there is a different note system for GPs, they can read my online notes, but I can’t read theirs. Some DN teams add notes to the hospital system, and some still use their paper notes in house- it is an outdated nightmare, but that’s how it is.

I don’t know what’s gone on but the fact she spoke to you and returned to me says she really was trying her best
you assumed about the key safe because it’s fit your narrative

watching from the sidelines with assumptions ,1/2 a story snd filling the blanks in yourself to fit your narrative isn’t really the best info to make a complaint with

If he’s had a quilt over his head or something it may not of been visible if she just popped her head in. Wouldn’t be so quick to assume she’s lying. She came back and found him.

Could be an honest mistake. You need to remember these people are going into someone’s house for the first time they don’t know the layout of how many bedrooms. She’s possibly looked in what she thought was a bedroom and thought oh they must be out.

If you are this man's advocate and help him .Why didn't you let the district nurse in as you obviously know the key safe code if you help him ?Better to do this than criticise a hard working district nurse who has a heavy caseload.Do you work in a demanding job or are you a retired curtain twitcher perhaps ?

You sound an aggressive nightmare.No wonder nhs staff are leaving in droves due to abusive people.

I’m a DN - we don’t use system one we use Paris for notes and Civica for visits - most GP’s use EMIS - Hospitals use a number of other systems . Hospice use something different again. Plus not all hospitals use the same, it depends which health board or trust. None copy back or communicate with eachother.

Social services use another completely different system

Care providers are all different too

Because they’ve been given it

A nurse cannot let themselves in anyones home. Carers role is completely different to a nurse!

They should not, without express permission to do - but they DO.

Or are you saying @Whatthefuck3456 that I imagined the DN walking straight into my home shouting 'DISTRICT NURSE!' without bothering to knock or wait?

I’d normally knock/ring. Wait and if no reply try the door.

Lots of people can’t get up to answer the door or risk a fall if rushing to the door.

you don’t seem to like/appreciate your district nurse very much

Oh no I’m not saying she is definitely neglectful at all.

My thought was just that it is possible for nurses or whomever to be neglectful and having a neighbour who cares enough to want to protect him is a good thing.

I was shocked at how attacked the op was for coming on here to ask whether she should consider raising it as a possible issue. I think people who are either nurses or who have friends/family who are (and therefore know how tough the job can be and how difficult working with the general public can be) kind of jumped on her for using the word complain.

and I felt that people who are saying oh no she can’t possibly be bad at her job because I’m a nurse and I am not neglectful aren’t realising that this thought process is what can contribute to taking such a long time to stop actually harmful behaviour.

Well obvs, in the circumstances it was necessary

The criteria to have a district nurse visiting would mean you were classed as housebound .Often people who are housebound fall when rushing to answer the door so she averted this

Maybe he was asleep and refused to engage / declined intervention.

This

Yes, needs reporting, how many other patients has she left without doing her job properly. As a retired community matron l would indeed want to know about this...

🙄🙄🙄 she literally came back.

FFS are you serious OP, no wonder some many nurses leave the NHS because they are sick of the way they are treated. Mind your own business.

It’s not a random though, is it? It’s a nurse going there to care for an individual with mobility issues.

I know a nurse who does home visits and she always lets herself in with the code. She’s told the code by the patient themselves or social services.

Oh so true!

But she didn’t, she went back