Should I complain about this nurse

[AprilF00L]

or just let it go?

My very vulnerable, very elderly neighbour fell in his house recently and was treated in his home by paramedics.

Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in/ This really alarmed me due to his vulnerabilities and physical state. I asked if she'd looked in all the rooms and she said she had. I got her phone number to contact her after my appt.

On my return an hour later I came across her again. She told me that she had returned to see if my neighbour had returned home.

He'd never been out. He was sleeping in bed. She lied. She hadn't looked in every room. He could have been dead for all she knew.7

I'm so annoyed at her lying. So unprofessional. AIBU to report her.

Yes they are allowed to let themselves in if it's on their notes.

Again,yes they do have access.

Due to patient confidentiality, the nurse would not have been able to disclose all information. It is quite possible that she may have missed whilst checking for him. I am not a district nurse but I had to do a home visit as my colleague was on annual leave. Initially, I though we had the wrong but the door was quite fiddly. It is not as straightforward as someone would think particularly when you do not know the client or the layout of the house.

Crank

You have no right to the information regarding your neighbour, that is confidential. Not all agencies / services Will have the key safe number, like others have said she most likely went to phone the office for it . You sound like an interfering busy body and maybe you need to get a job .

Normally an elderly/ vulnerable persons keysafe number is on the NHS records. So a GP, paramedic, nurse can let them selves in. Totally standard.

My mum was very thin and frail when she was older. A couple of times I walked into her room at the care home and thought she wasn't there because she was so tiny she didn't make a dent in the bedclothes.

Op. How did you know he was asleep tucked up in bed.

Well I’m sure she’s learned a lesson about checking more thoroughly so not sure what reporting her would do? All her manager would say would be to check more than next time!

In your first post you say "Today as I was rushing out to an appointment a district nurse approached me and said that she was there to visit my neighbour but he wasn't in"

So did she approach you or was she about to leave until you spoke to her? It can't be both

she could have genuinely missed him if he was tucked up in bed

id be worried that his carers hadn’t been if he was still in bed

in all fairness if this was her first visit she wasn’t to know that he doesn’t go out. She may have checked all the rooms downstairs as she woukd have expected his carers to have got him up etc

if you thought he could have been dead why did you carry on going to your appointment? It would have taken 5 mins for you to go in if you know him that well

No it’s not. Only if it has been given to them. Ambulance for sample don’t have access to GP records nor do district nurses, OT, PT they all use completely different computer systems

Exactly what I thought.

OP, your suspicions don’t make sense. If she had been able to let herself in, and deliberately didn’t bother to look in all the rooms, why on Earth would she have drawn attention to herself by speaking to you, and why would she have taken the trouble to go back later?

Was she given the key safe? Just because carers have it doesn’t mean a district nurse would

No you shouldn't.

Seriously??

No wonder there’s such a backlog of cases if crap like this is referred 🙄

https://nmcwatch.org.uk/nmc-ftp-backlog/

@AprilF00L Ignore the posters who think it’s wrong to get involved in anything just because they’re the “I’m alright Jack” brigade and don’t give a stuff about anyone else.

Yes, of course you should complain.

If, when investigated, it was found that she’d done her job properly, then great.

If not, at least she won’t leave the next vulnerable patient (who could be other posters mum or dad!), without necessary medical care.

You sound like quite a nasty person OP. I'd probably assume she had looked in all the rooms and missed one. I'm not sure why your first reaction is to go assuming the worst and reporting someone.

Personally you couldn’t be that bothered, as you left for your apt, you didn’t put yourself out to go & check. She actually came back to check more than you did.

I don’t even understand what you’re getting at

I’m so confused. I mean I see a few nurses/carers jumping on getting defensive. - fair enough, automatic reaction for what I can only assume is a stressful and under appreciated job. But I don’t see why everyone else is acting like op is crazy? Clearly, according to the op, the nurse said she had BEEN in this gentleman’s home. She said she had gone round and checked every bedroom. Hence why op is firm in saying yes she had access to go inside - the nurse literally told her she had been IN his house.

and she came back to check he was there and found he was there because she hadn’t actually done a proper check in the first place. Unless it’s Buckingham palace, it’s unlikely you could accidentally ‘miss a room’ with a whole person lying in the bed (with limited mobility who no doubt has equipment etc around him).

so a caring neighbour is suitably concerned that this particular nurse (not an attack on all nurses) had not done the most basic of things - locate her patient - yet everyone is calling her names?

if the nurse had said “I couldn’t get in to the house” the op wouldn’t have been questioning the nurse. She didn’t though. She said “I checked every room but he wasn’t there”. Later op found out that this woman couldn’t possibly have checked every room because the man WAS there in plain sight.

I literally don’t get why people are saying things like the nhs doesn’t need people complaining and stuff? As if no nurse has ever been unprofessional. As if no carer has ever hurt or neglected their patient. As if the op is “unhinged” because she is looking out for her elderly neighbour??

every day in the news some old person is neglected, abused, stolen from. There’s PLENTY of good carers but definitely some awful ones. Unless the op has completely lied (?) she is just being diligent. So why the hate?

The people here who think that multi agency carers & HCPs all have access to all the necessary info are delusional. The way things should work is not the way they do in real life unfortunately.

You've already been caught out lying or changing your story at the very least OP so give it a rest and leave the poor nurse alone. You have no idea of what actually happened just what you've made up. If she cba she wouldnt have come back an hr later.

Except that’s not what happened. OP never asked if the nurse had been in the house. She asked if she had looked in all rooms. If I was that nurse and a busybody neighbour was poking her nose in and I had looked in the available windows I would be able to truthfully imo answer that question as ‘yes’. There is no indication the nurse had been in the house, had access to the house or was even aware of the key safe or the condition of the patient. The nurse came back. Trust me, if she was just fucking her job off she wouldn’t have bothered to come back.

It’s very easy to miss someone in bed - plus it’s apparently a town house so not a little one bed bungalow

and this so call concerned neighbour who thought there could have been a possibility the neighbour was dead was happy to pop off to her appointment rather than double check as she’s so adamant the neighbour was there as he never goes out