Cancelling TUI holiday

[nepobaby]

Hello everyone,

Hoping someone can give me a quick answer before I call them later on.

Got a 2 week holiday booked in Cyprus from 18th June for 2 weeks.

For myself 'D'h and DD.

I hadn't got insurance yet as we only booked it 6 weeks ago. My marriage has broken down as I've just found out my husband has had multiple affairs.

As the holiday is quite a way away still, what's the hope in me getting my money back? If the chances are zilch I'll go with DD still. I paid for the whole thing, in cash so it's fully paid off.

Thanks!

Sorry I meant to post this in chat! Will request this be moved.

Did you get TuiFlex?

you might be able to change the date but I doubt you could get a refund

Hope this helps. Sorry to hear what your husband has done x

70 days or more before travel: Loss of full deposit

69 - 63 days before travel: 30% of total booking price

62 - 49 days before travel: 50% of total booking price

48 - 29 days before travel: 70% of total booking price

28 - 15 days before travel: 90% of total booking price

14 - 0 days before travel: 100% of total booking price

As a single mum, the prices of holidays are generally the same for a couple with kids as they are for a lone parent with one child. Occasionally there's a small discount.

So if you're hoping for a nice holiday with DD this year, to get over what's happened, if still go?

Sorry to hear what you've been through. I hope you and your daughter can make some new memories.

You'll lose the deposit amount, but you'll be refunded the rest in full, as June is more than 70 days away.

If you want a holiday and can afford it, though, I'd leave it as it is. Removing him might actually make it cost more.

I'm really sorry about what's happened.

Talk to TUI, you are far from alone in this happening. They will talk through the options but I suspect if you can afford it, sticking with your plan is the best option

I lost my deposit. I'd go on holiday with DD though. Sorry you had a shite for a husband.

If you can afford it why not swap to a nicer holiday for 2? A nice treat for you and DC.

Thank you, I looked at this but I don't put down any deposit as I paid it in one go. :(

I'm trying to claw some money back as it's going to be tough financially for me on my own but I'll make it work.

I'm trying to see on the booking if I did Tui Flex but I can't see anything about it anywhere so I don't think I did.

Just feel like my life is falling apart. Having multiple affairs while I was in hospital fighting for my life after cancer, on my own and he was out doing that.

I am beyond broken.

At best you will be able to change it for a fee. A 3 week cheaper holiday instead? I’m afraid insurance wouldn’t have covered this anyway.

That's what I'll do if I can. Maybe a week in Majorca or something.

I'm just broken 😞

even though you have paid in full you will still get this difference between what you have paid and the deposit back.

Ah please go! Enjoy the extra seat on the flight, sprawl out in the double bed, take your DD and bloody enjoy!!!!! Sounds like you deserve it 😔

Failing that, take a best friend and pay for the name change, you’ll have a blast!

You can cancel, lose a deposit, change the holiday or change his name and go with someone else. I’d still go have a great time and let him see what he’s missing!

It also depends if the flights were with TUI or another airline. If another then you also lose 100% of the flight cost. This happened to me identical situation with a breakup. Lost almost half the money despite cancelling months ahead of departure

Sorry OP what a complete shit he is. Are you recovered from the cancer?

Sorry to hear that OP. TUI do have an exceptions team who can support in exceptional circumstances such as these - we were supported by them when our toddler caught Hand, Foot and Mouth the day before we were due to travel, and they gave us a full refund.

Worth calling them, explaining the situation, and seeing if they have some flexibility.

If it's fully paid and you're able to, I'd still go. You'll be glad of a break somewhere else and presumably DD is looking forward to it too? It's still a few months off so you might have got your head around your situation a little more by then. Agree with pp above that maybe there's a friend or relative you could ask to go with you and pay for the name change?

@nepobaby What a crappy situation. But please get travel insurance regardless as a cancer survivor or even just as a parents it’s pretty irresponsible to intend to travel without it. Pay to change names and take a friend or family
member and go have a nice holiday without that nasty POS. I had an exH pretty much identical to yours by the sounds of it- and don’t regret our break up one bit- and have a FAR FAR happier and more fulfilled life without him, as will you!

If you feel you can’t call, I do find Tui quite helpful on Facebook. Messenger. It’s worth messaging and seeing what they say. Insurance wouldn’t help unless anyway in this circumstance so if you can please contact them. You have enough to deal with without worrying about this x
were Here to help x

You'll need to speak to TUI. You may well get a partial refund if you're still outside the cancellation terms but it will depend what's booked. I work in travel and some of our flights and hotels are non-refundable no matter how far in advance they're cancelled. They're always marked as such at the time of booking though.

I'm so sorry this has happened and hope you get a decent amount back (or else a lovely holiday with your DD).

The exception policy wouldn’t cover something like this unfortunately, but as many people have said outside of 10 weeks you’ll only lose the deposit amount which is £200pp short haul or £250 long haul. Unless it was a none TUI flight which you may then lose then flight cost too

Yes, just about.

Will have life long complications from it. It's the first holiday since 2019 as I haven't been fit to fly.

I'm beyond broken.

I was never going to travel without it. I wouldn't be so stupid.

I was going to get round to doing it this weekend. I just hadn't got round to doing it yet, but I'd never travel without it x

I'm so, so sorry OP. What a bastarding, shitting twat he is.

I'm glad you're recovering from your treatment.

No idea about your holibobs money I'm afraid, but I would go anyway or swap it for a different one. You need a nice, relaxing break in the sun ❤️