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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Times when travel insurance has paid off for you

183 replies

Waterweight · 27/01/2025 15:12

Just that. Anybody had Experiance of travel insurance "working" & what was the result ?

OP posts:
Ifitaintgotnoswing · 27/01/2025 17:30

Paid £600 bill post accident without any qualms
Same with £2000loss of holiday of after BF’s father died

BoldBlueZebra · 27/01/2025 17:31

Halifax for my hurricane one, Tesco for my Greece one, Halifax again for my Cape Verde one and the skiing one was one provided by interski

Lyn348 · 27/01/2025 17:32

Fluffyc1ouds · 27/01/2025 17:28

Can anyone posting here share which insurer they went with, if they're happy to recommend? I need to sort travel insurance and I'm wondering who is best to go with.

Agreed, this thread would be really useful if people posted their insurance company.

Mix56 · 27/01/2025 17:32

My DS broke his foot, was operated on in Singapore American Private Hospital, & flown home business class.

DS had a potentially life changing health issue, we had to cancel 2 Trans Atlantic flights to stay and be his carers.

Owlcat42 · 27/01/2025 17:32

Partner fell awkwardly and broke his leg on Day 2 of a short break within the UK, several hundred miles away from home. He needed an operation and was in hospital for a week. Insurers reimbursed me for the cost of staying in a hotel nearby, plus for food etc; there was also a small payment for him to cover what he might need in hospital. They were very good - couldn't fault them.

Hayley1256 · 27/01/2025 17:32

HayleyBay · 27/01/2025 17:16

I have a scenario where it really didn't work.

My brother had travel insurance. He had a major aneurism and almost lost his life.

His insurance didn't kick in because it was the bank holiday weekend. My parents had to pay on credit cards to save his life.

It literally bankrupt my parents, but my brother survived.

I don't think bank holidays would have voided the cover, they would have been entitled to claim it back

Januarybirthdaysarehardtomakefun · 27/01/2025 17:38

I worked in travel industry for years, claims included repatriation by medivac/death/broken bones, lost luggage. Always get travel insurance, always declare pre existing conditions.

medical repatriation from Spain - £28k

Ifitaintgotnoswing · 27/01/2025 17:38

Columbus both times.

gingercat02 · 27/01/2025 17:39

DH hurt his back on the day before we went home, and he needed to see a doctor for heavy-duty painkillers to get through transfers and a long flight from the Dominican Republic. Insurance paid directly.
We lost a dive computer in the sea, in Kenya, insurance repaid us for the hire of one for the rest of the holiday and replaced it when we got home.

DancefloorAcrobatics · 27/01/2025 17:41

Peace of mind is priceless!

Rocknrollstar · 27/01/2025 17:41

DH was taken dangerously ill in USA. He was in hospital for 3 weeks and in ICU for 9 days. We had a bit of a fight with them but the insurance company paid over £250000 including my hotel bill.

TickingAlongNicely · 27/01/2025 17:41

DH broke his foot on our honeymoon.

The hospital wouldn't treat without proof of insurance and a credit card.... there was another tourist in the waiting area having to get money sent from the UK with blood pouring from a head wound.

Skigal86 · 27/01/2025 17:46

We were on a trip round India and our train was delayed by 13 hours and our insurers paid for us to have a hotel car drive us 5 hours to our destination so we didn’t miss our planned and paid for safaris. They’ve also paid out for a docs appt and tests for DD when she had a viral infection an extra hotel night following a flight cancellation and missed connection and a Covid cancellation. I also had to make a claim when someone on a scout trip that I ran dislocated his shoulder in an adventurous activity

CoconutGroove · 27/01/2025 17:48

My mum broke her leg on holiday around 30 years ago and her insurance paid for her hospital stay, including an operation to pin her leg, flights home, and transfers to and from the airport.

shockeditellyou · 27/01/2025 17:48

The HSBC cover we have with our bank account was amazing - when we claimed, we filled out the form late one night and the money was in our account next morning. It was for thousands of pounds of extra accommodation and repatriation costs due to transport failure.

Lyn348 · 27/01/2025 17:49

Ifitaintgotnoswing · 27/01/2025 17:38

Columbus both times.

Thank you that's really useful to know.

BeaAndBen · 27/01/2025 17:51

Robbed at Gare Du Nord many years ago and I got enough to replace goods from the insurance.

Vicliz24 · 27/01/2025 17:52

I had a bad accident in NYC that they covered completely. Also had an expensive camera dropped into the sea replaced. Husband had a minor stroke and was advised not to travel they refunded the total cost . Would never leave home without it .

Doggymummar · 27/01/2025 17:55

I had a 500 euro note blow away when I opened my wallet. Also our luggage was lost changing planes coming home one time. My suitcase was lost going to the Seychelles and it paid out. Numerous cameras dropped over board and a car break in on a villa holiday. Ten days in hospital in Sri Lanka. Oh and I left a hire car parked in a beach in Parga and the tide came in and took it, car insurance paid for that one.

bakebeans · 27/01/2025 17:58

I would never travel without it and cannot understand all these people who choose to and then they start a gofundme! I can understand them starting a gofundme if the insurance won’t pay out but to start one simply because they couldn’t be bothered paying a bit more for travel insurance.

Im a nurse and like another has posted I have seen people repatriated back from abroad following a serious unexpected heart attack or stroke whilst abroad. The insurance sorted everything which could have been a lot more distressing and costly for the family.

Countrydiary · 27/01/2025 18:01

Never had to use it but used to work in an insurance office where I saw the bills the travel insurance paid. Unless you’re rich enough to consider hiring a private jet with special medical staff, don’t risk travel without it, the figures can quite quickly become astronomical.

HelenHywater · 27/01/2025 18:02

Well thankfully no medical emergencies so mine are minor compared to others.

I was trapped on holiday in Switzerland in the volcanic dust cloud in 2010 and my travel insurance paid for us to get a train to Paris, 3 days in Paris then a train back home via Brussels.

Our bags went awol on the way to a holiday. We had NOTHING with us, and were dressed for UK weather rather than for 28 degree sun. The standard (Easyjet) compensation didn't go far. My insurance paid for us (me and 4 kids) to get clothing, toiletries and contact lenses etc.

SaffyWall · 27/01/2025 18:04

My aunt and uncle went on a 'once in a lifetime' trip to New Zealand to celebtrate their retirements. Whilst there my uncle had a massive stroke and spent 5 weeks in hospital in NZ before being flown home to the UK privately. Their travel insurance covered everything - all hospital bills, hotels/meals for my aunt, transport home, drugs, laundry, the extra costs they incurred because they couldn't return their hire car in time etc.

I heard a horror story about someone falling very ill on a flight which resulted in the plane being diverted and landing thousands of miles away from it's destiation. All the people who are 'inconvenienced' by the flight diversion can claim costs from the person who was ill - that could be 400 people! Good travel insurance should cover those sorts of costs too.

Maerchentante · 27/01/2025 18:05

About 20 years ago, my sister and I had booked a trip to Amsterdam by train (from Germany). For some reason, I bought the insurance packet that was offered in case we had to cancel the trip.
Three days before we were meant to leave, my granddad was admitted to hospital and eventually died the day before our trip. Insurance paid everything back bar an admin fee of €10 per person, which was fair.

My boss fell ill while in California before Covid hit, he was hospitalised and needed an operation. Without the really good travel insurance we all had through work, he would have had to pay well in excess of US$ 100K.

The one time travel insurance let me down was when I caught Covid just before a trip and couldn't go. They insisted on a PCR test which in 2023 was not that easy to come by. In the end, I paid a little extra and rebooked on BA for another time.

BrendaSmall · 27/01/2025 18:07

I Had a serious accident 5 days before our holiday, so wasn’t able to go. They paid the full amount of holiday back to us