... to complain about a member of staff at our local Aldi?

[InSearchOfMartin]

In Aldi two weeks ago I took five bottles of perfume to the checkout along with my shopping. I wasn't buying the perfume but I noticed they'd ben opened and squirted and one bottle was damaged. They were unsellable, total cost not a great amount about £35-£40. The woman on the checkout said they couldn't provide testers, so I said that it was a shame as they were losing stock. She said I could talk to the manager, who came out and I asked her about testers. She said Aldi didn't provide testers so I said, as the manager, couldn't you make that decision as you are losing sales. She said no, and I said well, then, it's a shame you are losing stock. I asked what would happen to them and she said they would be sent back. End of conversation, neither party was rude to the other.

I posted on the local Facebook forum about it, with the focus being not on the store, but the standard of customers who were entitled to open and spray themselves with perfume as follows.

What is wrong with people? I've been in Aldi today and found five boxes of perfume opened and squirted, two with damaged lids. Not testers. These are now unsaleable, and at about £7 for goodness sake just buy it and give it away if you don't like it. Really bad behaviour.

A few comments followed all agreeing with me, one person saying they had actually seen testers in a different Aldi in our city. Then today, this rant appeared from one of the Aldi members of staff!

I love how u have failed to mention the attitude & horrible, uncalled for comments to 2 members of staff on this post. U conducted ourself in the most awful & embarrassing way. U should be embarrassed, we all know u just wanted the perfume reduced, staff & customers that overheard, we all know what u were after. ok, just mind ur manners next time. It costs nothing to be nice.

So I want to complain about this. A member of their team is accusing me of wanting freebies, being rude, being embarrassing, awful and so on in embarrassing English, too. I was not rude at all. Nobody was rude. I was cross at the customers being so bloody entitled and thought I was doing the store a favour!

Conversely, this Aldi member of staff should be mortified at her level of English, customer service and ranting on a local Facebook forum. She's made herself look thick, and she's lying. Also, if someone at a doctor's surgery, library, local council etc wrote like this on a forum they'd be in trouble at work for it.

So would you complain, leave it or what?

They said that "They were concerned about a "team member" talking inappropriately and making accusations about customers on social media and making Aldi as a brand look rubbish?"
They worded it like that?

Get off Facebook and get a life.

On Saturday I was in Superdrug with my friend who was looking for some gel nail wraps, she picked up three packets and they'd all been raided with half the contents taken out or in some cases they were empty. Seems this robbing goes on everywhere. Remember the old days of magazines with freebies on the front, they'd get robbed from supermarkets. (never from the newsagent though). There really are some disgusting people about.

I’m amazed you have any friends at all given the way you conduct yourself.

Yes, shoplifting happens. Many thanks for bringing that to our attention.

@InSearchOfMartin yep !
People are disgusting.
I hope you managed to restrain yourself from (wo)mansplaining their job to the Superdrug staff though 😂

Give over @Needmorelego - I was too busy asking for a tester of the new Black Opium Neon. It was on half price offer so had to get some of that. So glad it hadn't been robbed 😍

I'm sure I'll get called all the names under the sun for resurrecting this. I'm not bothered though.

I was putting shopping through a till in Aldi this week (different store but only about three miles away) and a woman customer came up to one of the staff (a man) who was nearby to bring up this exact thing, asking why don't you have testers, people have meddled with the toiletries and make up on sale so I wouldn't touch it, it's shocking etc.

The guy said that it's not policy to put testers out but what they do in their store is do a sweep of items that have been messed around with and opened and see what is salvageable and hygienic to pass on. They then send this stuff to charities and in particular homeless charities.

I didn't hang around to hear the end of the conversation so I don't know if this is standard, I doubt all of them do it but good for them.

Noooooooooo

Why is it relevant it's Aldi?

Really weird behaviour from you!

Wanting to speak to a manager because you found a bit of damaged stock that you didn't want to buy anyway??
I could maybe see myself pointing out the damaged stock to a worker if there happened to be one nearby, but gathering it all up, taking it to a till and demanding a manager is really, really strange behaviour.
What was the point? It wasn't hurting or disturbing you in any way. You don't work for Aldi, nor have any reason to be concerned about their overheads or stock losses.
And THEN to make a public social media post about it...
Yes, they shouldn't have replied to you online, but I'm not surprised someone snapped back at you. You've come across totally bonkers.

Because that was where it happened.

@zingally I didn't go and demand a manager, I spoke to one of the staff who suggested the manager could talk to me. It's all there in the OP.

Nitpicking.

Still bonkers.

Yes you are!

I was happy to have forgotten about this but I'm appalled to see you still haven't!!!!

Hmmm...

Best of luck to you OP. I hope you find the assistance you require. I won't reply again, as I try to not make it a habit to poke at crazy.

Definitely report…it’s the MN way! Mind you, you have to ask strangers in the internet first because no mumsnetter seems to know what to do unless they have ransoms in the internet egging them on!

@tuvamoodyson It's a bit late now as the original incident was in January, I posted to see what people thought and it seems like 83% of people think I am off my rocker, batshit, need a hobby, have too much time on my hands etc etc, very singular response!!

Blow me down with a feather, I went in Aldi today and spotted testers!

Bloody hell, so you’re one of those people. YABVU

You're absolutely obsessed.

She's obsessed, but you have a brilliant username 😃

Not at all, just noticed in passing.