... to complain about a member of staff at our local Aldi?

[InSearchOfMartin]

In Aldi two weeks ago I took five bottles of perfume to the checkout along with my shopping. I wasn't buying the perfume but I noticed they'd ben opened and squirted and one bottle was damaged. They were unsellable, total cost not a great amount about £35-£40. The woman on the checkout said they couldn't provide testers, so I said that it was a shame as they were losing stock. She said I could talk to the manager, who came out and I asked her about testers. She said Aldi didn't provide testers so I said, as the manager, couldn't you make that decision as you are losing sales. She said no, and I said well, then, it's a shame you are losing stock. I asked what would happen to them and she said they would be sent back. End of conversation, neither party was rude to the other.

I posted on the local Facebook forum about it, with the focus being not on the store, but the standard of customers who were entitled to open and spray themselves with perfume as follows.

What is wrong with people? I've been in Aldi today and found five boxes of perfume opened and squirted, two with damaged lids. Not testers. These are now unsaleable, and at about £7 for goodness sake just buy it and give it away if you don't like it. Really bad behaviour.

A few comments followed all agreeing with me, one person saying they had actually seen testers in a different Aldi in our city. Then today, this rant appeared from one of the Aldi members of staff!

I love how u have failed to mention the attitude & horrible, uncalled for comments to 2 members of staff on this post. U conducted ourself in the most awful & embarrassing way. U should be embarrassed, we all know u just wanted the perfume reduced, staff & customers that overheard, we all know what u were after. ok, just mind ur manners next time. It costs nothing to be nice.

So I want to complain about this. A member of their team is accusing me of wanting freebies, being rude, being embarrassing, awful and so on in embarrassing English, too. I was not rude at all. Nobody was rude. I was cross at the customers being so bloody entitled and thought I was doing the store a favour!

Conversely, this Aldi member of staff should be mortified at her level of English, customer service and ranting on a local Facebook forum. She's made herself look thick, and she's lying. Also, if someone at a doctor's surgery, library, local council etc wrote like this on a forum they'd be in trouble at work for it.

So would you complain, leave it or what?

You popped in as well to chase it up?

God you're insufferable.

Where did I say I chased it up though? I didn't. I went in the shop and the manager spoke to me off her own bat, and said thanks for highlighting a problem - not with the perfume but with the staff member.

You are going to end up with a restraining order

A couple of weeks ago I found 2 paracetamols missing from a box. I ignored it and got another box. No showdown in store, no local internet posts, nothing I got on with my life. Maybe do the same next time.

And then everybody clapped?

I hope whoever robbed them got rid of their headache.

That's not what they said when I popped into the shop 😂 Glad to keep them busy!!!

Oooh!
What did they say then?
Did they grovel appropriately?

I said upthread. Have a look.

No. You said you'd had email and phone conversations with them.
So you actually visited the shop as well to pursue this?
Good grief.

Of course not OP. The laughing happens BEHIND your back. Probably continues when they get home and tell their partners about the daft woman who is STILL banging on about the perfume at work!

I would strongly urge you to get a hobby.

You took photos as well……. Wow.

No I didn't say that. Good grief!

Didnt you post similiar last week?

Fair enough.
So, afaics, you haven't said what happened when you "popped into" the shop.
I can't be bothered going further back upthread than today, so if it's something that happened when you first posted, I won't remember.
From your attitude in here, I'm quite convinced the Aldi member of staff was probably pulling their punches in what they wrote about you. You seem very aggressive.

To me it looks like the OP complained about the Aldi staff member spouting off on Facebook not about anything else. FWIW I think taking the piss out of customers is awful though someone here seems to think it's entertaining.

Thanks OP this has given me a good laugh

Looking forward to the next instalment.

out of interest have you ever bought any of their perfume?!!

So out of all the shoppers in Aldi and all the work they have to do, the manager actually approached you and thanked you?!? Aye, of course she did! I'd think she'd be too busy to be stood around waiting to spot some random who'd done nothing but complain!
If I'd been the manager, I'd have spotted you and eye rolled myself into the office until you'd gone!
You really do need to get a better hobby than this one. This thread has been dead for ages and you're still on the rampage! It's really quite bewildering and embarrassing.

No - this is the same thread.

I am a supermarket duty manager. We deal with this from customers day in day out - everyone knows how to run a shop better than a supermarket assistant 🙄

You were telling someone how they should be doing their job & that's rude & unnecessary. They really don't need your advice & you probably wouldn't actually do a better job. They shouldn't have made a rude comment on your post but you did invite feedback by posting.

We have organized crime gangs taking £1500 worth of stock in one hit - we also have 1 in 5 customers pinching small amounts/failing to scan etc (actually adds up to more loss than the gangs).

Shrinkage (loss through all means) is monitored & intervention as needed. Small amounts of damage to stock like you describe are really insignificant.

The staff are likely to be allowed to purchase damaged stock at a massive reduction or it's donated to charity etc - you don't need to worry yourself with landfill etc.

Yes some members of public can be animals - always have been & always will be. It really isn't a symptom of decay in society.

I would take your post down, keep your beak out of how the shop is run & concentrate on yourself & your own behaviour.

This. They will be laughing OP. Sorry but they will!

It's the same post - OP is seriously invested in her cause.

This has got to be a candidate for MN classics.

@Serencwtch As long as it makes the day go by for these staff, then glad to have amused them 😀

Indeed 😂

Ah well good outcome for you OP, plenty of attention and validation for you, and a dose of being the triumphant victim of 'poor service', as is the fashion at the moment. Not to mention proving your superiority over a shop assistant. Result!